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September 2024 by Jeremy F
They deserve negative stars. Haven't consistently delivered packages to us in 10 years. We had to get a PO Box in McKenna just so we could get our mail delivered.
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July 2024 by D
I went to the Roy post office today, 20 minutes each way, to pick up a small package. Of course I never received any notification in my mailbox to let me know it was there, luckily I checked my email for tracking info. It stated I requested to have the package sent there. Not in a million years would I request that. They were just too lazy to deliver it. The woman behind the counter was so rude, and condescending, I understand why this location has a bad reputation. The package wasn’t there, and when I went back to my car, the new update said it was delivered to my garage, which is inaccessible. Turns out, the carrier threw it out her window, about 4 feet from the road. She was so lazy she couldn’t get out of her car, walked those 4 feet and place it on the other side of the fence.
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June 2024 by Eric OLaughlin
So I order products from Amazon and have them shipped to my place weekly from Amazon Logistics, UPS,Fed EX, Every time Amazon sets up a delivery through USPS, out of the Roy post office. They either send it to the wrong address or they say it’s undeliverable to my address, I called Amazon and requested them not to deliver my stuff through USPS ever again.
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June 2024 by Alex Jones
The delivery driver is rude, bends envelopes, and refuses to deliver mail other than small letters holding it at the post office without notice.
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March 2024 by whare house house
Horrible post office and awful staff. Sad for a small town...... So I had another run-in... these worthless self entitled employees are really difficult to deal with, so I went somewhere else again and guess what they took care of me no problems or questions asked. It's weird that 1 post office will take my $$ and 1 will cause nothing but problems.... anyhow save yourself a headache and use a different one. Just my 2 cents
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March 2024 by Courtney Kelley
Worst post office around.
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March 2024 by Josie Yerxa
I got a notice the that my mail would be held if I didn’t smooth out the drive in front of it. So I fixed it. Called the PO to see if my mail was at the office. Nope the driver had it. Did she put it in my mailbox? Nope. Haven’t gotten my mail in 4 days. Now I have to drive to Roy and tell the postmaster that AGAIN I’m not getting my mail. It’s either that or I don’t get all my mail.
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January 2024 by Racin' Unexpected
If I could give this 0 stars I absolutely would, this is going to seem “childish” to some of you, but I’m done being nice. So this isn’t the first and I’m not even going to complain about this time. This post office is the ABSOLUTE WORST POST OFFICE EVERz The workers are straight out RUDE and disrespectful when a package is MISSING. We had cat litter get delivered Dec 13th 2023, never showed up but showed as delivered, I went and complained THREE times WITH a tracking number. You know what they told me? They told me “well we can look through the big packages not the small packages” with an attitude. I said, “well this was delivered Dec 13th” I was there the 16th. “So it should be in a box, or I should have a yellow slip, and I haven’t gotten one” the next day there was one, but it was for something different, I complained AGAIN, yet NO PACKAGE. It was delivered Dec 13th and I got it IN JANUARY, WHAT??? This has happened MULTIPLE times, and by multiple I mean 8-10 times in the last 6 months, including ones we’ve had to REORDER AND SEND TO A DIFFERENT ADDRESS. THEN I had a jet tag delivered there, it NEVER SHOWED UP. Then this past week, I had an order that was delivered ready to be on the truck and delivered to my personal address. THEY PUT IT ON THE WRONG TRUCK AND IT ENDED UP IN KENT. So they brought it back and I got it the day after it was supposed to be delivered, this post office is ridiculous. The workers are ridiculous, are the workers really that unhappy with their life? Are they really that horrible at doing their job that they have to be disrespectful to almost every person that walks in and asks “hey where’s my package it was delivered the other day” YES IVE WITNESSED MULTIPLE PEOPLE HAVE THE SAME PROBLEM. I’m tired of being nice to them. This is absurd, they either need to step it up, or move on to a different job and stop the excuses of “there’s only one of me” when clearly there’s 3 people attending to customers, and MULTIPLE people in the back. I’m tired of it.
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December 2023 by Dennis & Terri
After 17 years at Roy Post Office, I was forced to leave due to 2 horrible workers and their unprofessional work ethics. They gave a $400 package to another box owner. Thankfully, they were honest and brought it back. Post office lost another package. I was told there's a key in my box. There wasn't, I had just checked. "You must have lost it." 3 days later, an awesome worker told me the key had dropped on the floor and had several packages stacked on it. No apologies from the 1st worker on the key. Not even a mention of it. Moved to McKenna Post Office, high-quality friendly service.
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December 2023 by Morgan Yates
This post office regularly misplaces, mis delivers, and will do everything in their power to charge you or over charge you for shipping.. multiple times my 18x15x12 2 cubic foot boxes are charged a over 2 cubic foot non standard size $15 fee!! Taking this problem and complaint a step higher then this local office! Do better Roy postal workers!! I don't like being extorted!
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December 2023 by Debbie Lynn
I never get my packages seem to lazy to deliver them
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December 2023 by L McLucas
My mail gets stolen constantly. I spoke with my carrier asking about suggestions. Was recommended to get a locking box but no guarantees it will stop anything. I get that. However, when the door was ripped off of my locking box so that my mail could stolen again, the carrier failed to notify me that my box had been damaged and continued to leave mail in the box. Truly stellar service.I’ve lived all over the country and never experienced such blatant disrespect and poor customer service. The lack of professionalism and failure to take any sort of action has cost me well over $1,000.00 in stolen or damaged property.Now I will pay to maintain a PO Box since the state of Washington turns a blind eye to thieves.
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November 2023 by Jamel Bresler
RUDE. Clerk could not have been ruder. No name tag. Asian American lady.
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October 2023 by Rita Jaks
Every time I have to go into the post office in Roy, someone is complaining. I have had our mail carrier send back a box from State Farm (small enough to fit in the mailbox), not give me any notice that I have a certified letter to come sign for and send many other things back because she didn't want to deliver it. There is a reason they have such a poor score, very unhelpful to get issues resolved. I had to pay for a private mailbox in another town to be able to get my mail and get it in a timely manner. SMHIf I could I would give them a negative number not just a 1 star
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September 2023 by Gaming Account
Absolutely pathetic customer service. Bad for business, ruins holiday plans, couldn’t be more disappointed in their laziness
