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December 2023 by Jaylee Nichols
Super friendly staff. Helped me replace my wipers.
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August 2023 by Jenna A
Joel and Austin saved our vacation! We were coming through town in our “new to us” motorhome and our battery light came on. They found our alternator belt had broke. Fit us in and had us back on the road again ASAP! Cannot say enough great things! Jordan in parts was so helpful as well!! Thank you guys So Much!!!
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August 2023 by Eric Reedy
I wanted to share an experience we had at this store in Rockford it was amazing I helped a family that lost their bearings on their travel trailer they had everything we needed they stayed late and went above and beyond. It’s such a pleasure dealing with someone that still knows customer service. Small town is still alive in America.
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August 2023 by Michael Euteneier
Napa the place to go for quality knowledgeable service not the cheapest store for sure
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March 2023 by Rocks “Rock” Corner
Stopped by to pick up a few things for hubby. (I still didn't get it right)Jordan was very patient, professional and helpful. Definitely will be going back. Lol. Kinda have to now. Lol
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December 2022 by Steve Quaschnick
The tow service came to our aid fast.
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September 2022 by Steve Kelley
Great store, employees will take the time to get it right!
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April 2022 by Mikey Church
I had a really bad experience with Napa in Rockford, I called and ordered the front and rear rotors for my 2017 Subaru wrx, and they said it would be a week until they got there. A week went by I got the rotors and I put them on my car and noticed they were the wrong size, so I tried to bring them back to get my money back because I ended up buying the right size from oreillys. And all they told me was they could not return them because they were some slight rust on them but the person who was on the phone ordered the parts so I thought they were the correct ones but they were not. So I asked who was responsible for ordering me the wrong ones or if there was some type of action to be done about it and they basically said They couldn’t give me my money back or do anything about it which is ridiculous because they ordered the wrong ones. Their customer service was horrible I will not go there again because now I’m at a loss of 400$ which is a decent amount of money! I just feel like they made a mistake so they should make it right with me.
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April 2022 by Steve Hansen
I don't recommend this outlet they ordered the wrong parts and would not return them and it was clearly there mistake I will not go back and recommend to go to a Napa in Spokane where they support there warranty not tell you too bad we can't help you
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April 2022 by Megan
Customer oriented, knowledgeable and competitively priced
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November 2021 by Cody Powell
Always great customer service!
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November 2021 by Julee Huff
Always helpful and great service
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October 2021 by Vivian Plank
NAPA in Rockford has everything! Got new wiper blades and even put them on forvme!!!
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October 2021 by Amanda Matthews
Convenient for small town living
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June 2021 by Cody Powell
Great customer service and a quick diagnosis of the issue.
