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February 2023 by Jeff P.
Terrible service today at the pickup window. I have been sitting in line for over 30 minutes and I was only 5 cars back to start. I still have two cars in front of me. Hire some people. Is this America or Russia?
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January 2023 by Lindsay L.
1 star is a stretch. How do you like asking questions regarding your prescriptions and getting eye rolls from the pharmacy tech. How about calling in before you come down to work out an insurance issue that they failed to handle and to show up and get same eye roll and glare and no explanation as to how they're going to fix the issue. How about being asked to come in from Drive thru while there supposedly working on something and then have to talk to an entirely different person and have to explain yourself yet again. This place is trash. The customer service needs an entire revamp. I'm sure they're good people there but the negative outweigh the good -TEN fold. Fill your prescriptions elsewhere, unless your into subpar customer service and the blatant disregard for helping people. Some of these people must not understand the value demonstrating empathy and compassion in a pharmacy setting - which should be a priority. Hey Walgreens do better...until then my family is taking its business elsewhere and you should too!
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November 2022 by Angela R.
Made my appointment for a vaccine. Walked in. Counter help very helpful and shot given on time by kind and knowledgeable nurse.
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November 2022 by Mike Peterson
Quick, professional passport photos
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October 2022 by Heidi C.
If I could leave zero stars, I would. Don't ever get a vaccine appointment here and certainly don't check-in online. I tried twice to only have to stand in line, once for 25 minutes, once for 45 minutes, for the appointments that I scheduled and checked in online for. Each time after waiting, I was told to sit and wait my turn Once I told them I was there. During these 70 minutes I spent waiting in their line, I had ample time to observe the unorganized, incompetency of the pharmacy here. Don't waste your time.
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December 2021 by Tia F.
Trash customer service. I used to regularly go here no issues. Recently things have changed. Needed a prescription filled post op antibiotics, they wouldn't fill it because my married name is different than my current insurance card. I am double covered the other insurance isn't contracted through Walgreens so they sent me on my way without my antibiotics. This isn't the first time i have been turned away and left empty handed. Time before this they refused to bill my secondary and told me pay full price or don't get my daughters medication. I had to call another Walgreens to actually explain what the issue was as this pharmacy really doesn't care. After YEARS of using this place, i am done. I highly recommend no one waste their time, energy or anything for that matter at this Walgreens Pharmacy. Go somewhere where you're appreciated and the staff genuinely cares because this one doesn't.
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December 2021 by Kristen Simington Clark
I hate change. So I stuck with Albertson’s now Safeway pharmacy for the last 12-13 years. About six months ago I finally made the change and left the most awful pharmacy I think I’ve ever dealt with in the Tri-Cities. Transferred everything to Walgreens on Gage and have had nothing but exceptional service each and every time I have called them or dropped off a prescription. Fill times are amazingly quick, I had no idea that medication‘s could be filled so quickly. And when they tell you it’s going to be done an hour it’s truly done within an hour there’s no guessing you don’t have to drive there and have them tell you that you’ll need to come back which was so annoying because I live on the outskirts of town. Walgreens has done a wonderful job. So glad I made the switch and I’ve never had any of them treat me poorly or be disrespectful and that is all I got from Safeway on Gage for years was attitude and disrespect. So thank you Walgreens for welcoming me to your family! And to the young lady at the window today that went above and beyond to get my ABX to me within minutes THANK YOU! Saved me a trip back in town tonight!
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February 2021 by Shannon M.
Let's talk about horrible pharmacy customer service. Her name is Cory. So, Saturday 2/21, I was trying to book an appointment for covid testing for my youngest son. Mind you, my whole house was infected (5) and he was the last man standing. Anyway, I had some issues and called the Walgreens Online help for assistance. Anyway, fast forward to Sunday 2/21 the day I wanted to test my son. We wait in the drive thru and when it is our turn we show her our confirmation number. We had this ready because a couple weeks before we had to get my other child tested. During that interaction, she rudely asked for the confirmation number, my husband did not have it and she was rude demanding the confirmation. Mind you, I was recovering from my own bout of COVID. So I did not screen shot that part of the confirmation. She actually didn't even look at it and found my kid had their test. My husband came home livid because she could have easily referenced their name or been more aware that we had a sick child. Fast forward to 2/21. Apparently, after using online help, the wrong Walgreens was selected. I didn't realize this since I had so much trouble initially booking (No knock to the online staff- they were great!) we get to the window with confirmation in hand. She says I don't have an appointment for the time you said. I'm trying to explain to her the situation and she rudely said "I don't know what to tell you... your name is not here..." great I proceeded to try to hel what happened and she straight lied to me and said, "I could not request tests after 6pm". I try to tell her it's for my child to test for covid. I'm getting pissed at this point she is not helpful and basically gave the impression that we should F*off. I'm in mama bear mode now, and ask her what's a solution, how can she help us since we needed our son tested. She got argumentative with me and finally Kyle, the pharmacist gets on the phone. I tell him she's rude, it's covid, I'm testing a child who has been in the house with infected people, and all that we were asking for help. He ACTUALLY looks at our confirmation and notices that it's a different Walgreens in the same city. He apologizes for her Bad behavior and helps solves the issue so we could get him tested. I don't know how he works with her and by the reviews I see... pharmacy is definitely a problem. I am wondering if it because of Cory? Anyway, I don't think I will be seeking pharmacy services from Walgreens . I am not going to deal with medical personnel who are unsympathetic, not helpful, rude, and overall shows disdain for patients. I told Kyle, the pharmacist, that although there was a mistake when families are actually dealing with covid we do not need to be helped by rude & uncaring people. Ps. Kyle we appreciate your care and so sorry you have to work with such a person. It makes the pharmacy look bad.
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July 2020 by Jan W.
I stopped in today to pick up one small item. When I paid with a $20 bill, the cashier tried to shortchange me by $5, by handing me the change all folded up, rather than counting it back to me. When I challenged him, he, a little too sheepishly, commented "Oh...", and handed me the missing bill. Needless to say, when paying in cash, be mindful of your change, especially in this store. In future, I'll be taking my business elsewhere. I prefer to patronize honest businesses.
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June 2020 by Marnelle Sheriff
Very disappointed how a female manager handled a customer complaining about a worker suggesting he wear a mask. She was not in a mask and intends to discipline the worker. When it comes to lead by example, she failed.
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February 2020 by Karen L.
Pharmacy is sub standard. Out of stock frequently and partial refills frequently. Also long wait time in line. Very frustrated.
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June 2018 by Rebecca W.
Terrible service, waited way too long for 1 picture I sent in last night to be developed. Not going here again
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December 2017 by Megan Wright
The pharmacy at this Walgreens is totally incompetent. They have given my dads prescription to the wrong person and they have given my mom the totally wrong dose. They took my sons prescription, filled it (while I waited 30 minutes) then told me they didn't accept my insurance. The woman had to ask if she was suppose to throw the prescription paper from the hospital away. I actually had to tell her I needed it back so I could get my sons medicine somewhere else....
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October 2017 by Lisa D.
Possibly one of the worst pharmacies I've been to . Very very slow at filling prescriptions. Every time it takes over 24 hours to get your order. Several times I have had to call to see if it's ready and they haven't even started it. Example: I drop off a prescription at 3:00 on a Tuesday. Wednesday afternoon I call and they tell me they don't have a prescription for me. After a 20 min phone call they tell me "oh yes we found it, we will start to get it ready". I am going to transfer to another pharmacy. They have wasted too much of my time. My advice is to go some place else.
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August 2017 by Mark Rogers
only waited 40 minutes to get a script filled for my wife late in the afternoon, after her surgery. Very busy and the pharmacy staff was working well as a team and knew the insurance company policies and coverage very well. They were patient and friendly despite some customers that weren't. Very happy with their service.