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February 2024 by Stonie Rhode
Pharmacy closes whenever they feel like it. Not even 8pm, and they were "closed". They really need to fix their automated call system.
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December 2023 by Jill O.
Pharmacy is connect to urgent care that closes at 8pm. Pharmacy closes at 8 as well. The closed the window at 7:58 knowing that I was waiting. So glad I don't normally use this Walgreens with the consolidation and mail order prescriptions customer service is critical. They certainly did not pass that test!!
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November 2023 by Sharon P.
Summary: Service is slow. Clerks and pharmacy Techs are EXCEPTIONALLY cold, rude, and dismissive. Auto refill for medications is unreliable and cannot be trusted. Prescriptions are mishandled and sent to stores who-knows-where. And all this for higher prices than comparative drug stores! My Story: I speak for two locations in Tri-Cities. My Doctor is kitty-cornered from the Walgreens on Gage and Leslie Rd, so I selected them as my pharmacy and set up auto refill for two medications. One day I discovered I had only a few days left on one of them. I had to call and request a refill (no mention of auto-anything). When I arrived to pick it up the clerk/tech (after 3-4 minutes of searching) said it was at the Walgreens on George Washington Way in Richland (5 miles away). 'We could have them send it here,' she said without looking at me. 'ok, would they be able to send it by tomorrow? I'm almost out,' says I. The girl just continued looking at her computer screen, mumbled and typed, mumbled some more, 'well, I'll have to call them...' typed some more. Finally I said, 'ok, never mind, I'll go there and pick it up.' She said thank you and closed the mic, dismissing me like a piece of trash. I calmed down, drove to the other Walgreens and went in. Waited 10 minutes to get to my turn. The tech was less surly but certainly not friendly. On my way out I picked up a couple items and checked out at the front. The clerk was even worse! I lightly said I had not used their card system before and asked a question about it. In an irritated voice he said, 'just push the green button,' making it clear I was stupid for not knowing it. I left the store with a feeling of disgust. And that is the feeling I am reminded of whenever I drive by Walgreens. I am 60+ years old and have shopped at many drug stores. Most are not known for being super friendly, but Walgreens tops the list of the absolute worst!
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November 2023 by B x
They are constantly short staffed, which makes getting anything done in a timely manner impossible. Walgreens needs to treat their employees better. It not only makes it better for those that work here, but the customers too. I only use this pharmacy as a last resort.
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November 2023 by Ryker O'Harrah (Red Panda Actual)
If you need to get Passport photos done, be sure to get them when the older woman isn't there. She refuses to do Passport photos and will come up with any half-@ssed excuse not to do them; going so far as to say that "you're wearing a coat and they don't accept that,"
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November 2023 by Toby VERDOORN
Worst place to go for prescriptions. Lines backed up constantly no matter the time. Walgreens needs to get it together.
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September 2023 by Lisa Squires
Very incompetent when it comes to diabetic supplies and working with physicians and other Walgreens in a different state. We finally said forget it and went to Save On pharmacy and got what we needed with in just a couple of days
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September 2023 by Jennifer Birge
Drive thru in a joke. The average wait time is 15 minutes per car.
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July 2023 by Katina Davis
I do my monthly health and beauty shopping here when I pick up my prescriptions.
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July 2023 by Dieadera Mannen
The kid that was working doesn't have any idea how to deal with customers' questions or how to give good customer service. I bought 3 items and wanted to put money on a card and he told me that id have to go to the back of the line because other people were waiting in line and since I had multiple transactions I would need to go to the end of the line. Excuse me?! Seriously?! I just stood in line behind someone for line 10 minutes because their cards didn't work. BUT I'VE GOT TO GO TO THE BACK OF THE LINE BECAUSE I HAVE "MULTIPLE" TRANSACTIONS?! Serious FAIL Walgreens! TRAIN YOUR EMPLOYEES TO MULTI-TASK!
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May 2023 by Siduo Jiang
Horrible pharmacy. Hardworking front end staff were fine, but the staff lady in charge was unbelievably rude. Bad name for a reputable brand.
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May 2023 by Candi S.
I don't usually leave reviews. I know I should say nice things more often. Lol. It's graduation season and I came to Walgreens on George Washington Way to get my 60% off invitations and they almost let me walk out the door without envelopes. The photo manager literally knew what he was doing. He couldn't find the box so he just let me start to leave without them thankfully the checker at the front asked me if I got my envelopes , two days later I go back for a picture collage and they don't have the size poster board that they advertised on their website when I ordered so they just rolled it up and put it in a bag. When I asked, where is the heavy posterboard I paid for? They said oh we ran out. I still paid for it. The store is failing massively in the photo department. I wonder if the Walgreens on Gage Boulevard is any better?
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March 2023 by T M.
The pharmacy techs here need to figure things out. They call you and tell you your prescription is ready and when you get there, it is not. They tell you it will be 2 hours, you can wait in a chair. Why did you call me then? And they need to learn how to speak to people on state medical. Don't talk down to them and embarrass them in front of a line of people. Very rude and I won't be back.
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February 2023 by Adriana Iturbe
My mom and I went to get some products from their weekly add that had promotions. We went at a low traffic time to not bother costumers or the employees. But we were denied because we were doing more than 2 transactions. Because my mom and i were together we could not each do 2 transactions. Not coming here again after 10 years.
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February 2023 by Federica Personeni
I came here three times to print my pictures and every time one of them came out white. The first time they always tried everything and give me the refound for the withe ones. The other times they barely tried and tell me they could do anything and send me away with my white picture and not even say sorry or try to give me any refound