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December 2023 by Mindy Christensen
We had such a great experience at the store we went to, 2661 Queensgate Dr., Richland, Washington 99352 (W297801). My husband and I got the S21 Ultra and the S21) We went to the Verizon store off Keene Rd in Kennewick, WA, before going to the store on Queensgate, and that place was horrible! The salesman treated me like I was stupid when I had questions) They didn't even have the New S21 there. He wouldn't even look to see if they had an open one in the back. We told him we'd have to actually see them before purchase them. He wanted us to order them right then. We left. We went to the one on Queensgate the next day. They had displays of them. The Sales person, AUSTIN, was fantastic! Answered all our questions. He even stayed late to get us already to start. He told us about all the specials we could get (like accessories and a new plan that was better for us). They were out of the colors we wanted. We didn't mind the wait. My husband works till about 4:30. And AUSTIN even stated till after closing (about 1 1/2 hours after he was to get off) it took a little bit longer to set up both our new phones set up. We felt sorry he was staying so late for us, but he said it was no big deal for him. If it bothered him he never let on. He even set up our warranties for our glass covers. We will definitely go to this store for all of our future business!
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December 2023 by Marta Davis
Made a BIG mistake leaving Verizon for 3 days. Austin was able to reconnect my account and get everything back in place!! Thank you Austin!!!
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October 2023 by Monica DeWitt
I had a wonderful experience with Austin setting up my new phone.
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October 2023 by Jasmyne
Wonderful service at this store! They were patient, kind, and helped resolve the issues I experienced. Thank you Isaac for making this a seamless experience I appreciate it! Best Verizon store experience I’ve ever had!!
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October 2023 by Josh Rutherford
Lady had terrible customer service. Was rude. Asked her to port number. Started a new line instead and then tried charging me to transfer phone data
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September 2023 by michael ogden
Always taken care of great customer service..
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September 2023 by Briaunna Floyd
Excellent service! The folks in this specific Verizon store are always very helpful!
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July 2023 by Cheryl Roll
The staff was awesome. The store was clean. I have absolutely no complaints. They help me upgrade my phone after I accidentally crushed my old one. Great service. ❤️
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July 2023 by Whit Redmond
The older Hispanic lady that works here is extremely rude, and answers all of your questions condescendingly, with as much attitude as possible.Will never go back to this location as a result. Not spending my money to be treated like I’m stupid.
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May 2023 by Captain Kurrack
Friendly and helpful. KNOW what their doing and how to help you and for me,they definitely went the extra mile.
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May 2023 by Brandy Cain-Brown
The gentleman who was there today (5/1/23) was very knowledgeable and helpful. He set everything and make it all as painless as possible. They even let my grumpy little dog hang out when she had finished her grooming and couldn’t stay at the groomer any longer
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April 2023 by breann schwartz
Amazing service, Isaac stayed after hours to help complete my phones upgrade and transfer it over.definitely recommend Verizon.
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April 2023 by Laurie Panaggio
Sandee was very helpful setting up the best new option for our new 3 line plan. We had been customers of T-Mobile for 25 years, they offered no solution to keep us there but Sandee made us very welcome at Verizon.
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March 2023 by Jaleesa Snyder
Such great experience for my husband and I Sandee was amazing and helped us get the best bang for our buck! Absolutely loved her! Very personable and she has a good heart.
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March 2023 by Ashley W.
Terrible management customer service by Sandy. Would not even give me my options for returns for a product or help me figure out how to replace a product.