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July 2024 by Corinne Minton
I have been a US Cellular customer twenty years. This location did not disappoint. We went in an hour before the store was closing to replace my rapidly failing phone. The manager was very kind and stayed over an hour after the store closed to help get us set up. My phone was taking an extra long time because I had so much data to transfer. We decided to take it home to finish(our kids were getting tired and it was a school night) and had to leave my old phone, which we were turning in. The manager kept the old phone aside and waited until we had all the data transferred from the cloud before my husband came back to delete my data from the old phone to be sent away as a return. I am so grateful for this wonderful customer service!
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February 2024 by Donna Holmes
The young girl was so helpful! She went above and beyond to solve my problem.
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August 2023 by Joe
Great service!
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July 2023 by Joe Lane
Great service!
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June 2023 by Haylee Jennings
Everytime I go in here I am told something different no one in here knows what they are doing. I was told by customer service I can update my phone and had everything set up get to this office and it’s an issue all of a sudden. Go to a different location not a single problem. Everyone here lies I was charged for months for a phone I shouldn’t have been charged for and when I brought it up they denied it being even on a deal. There just shady would not go here at all.
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April 2023 by jeremiah gillogley
This business is shady and not honest. If you go with us cellular . Go corporate . Bottom line.
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October 2022 by D H
Went in to buy 2 phones for myself and my son. Alfonso was great, and worked very hard to try to get my broken iPhone to transfer data while we were in the store and to port my phone number. He did explain it COULD take up to 72 hours because my phone number is an NNP number. (It's 2022, so I am struggling to understand how, but here we are)It has been 4 days now (96 hours) and I STILL don't have my phone number. It was released after 68ish hours.While I don't blame Alfonso for this, I was frustrated that he did not tell me that he would be off on Thursday (the day my number was released, which was yesterday). So was unable to finish this process.I called the store and had the extreme displeasure of speaking to Felipe. Felipe identified himself as the "manager" and informed me Alfonso was off. He then stated that yet ANOTHER email would need to be sent to this NNP department and that "since it was Alfonso's sale" he would not/could not send an email on his behalf. I asked Felipe to help, explained that I have been unable to conduct business, check emails, log into any accounts, etc; due to these needing phone number verification and I am unable to access the number.Felipe proceeds to tell me that this is "not his problem" and refuses to assist me - and while he may be right, this is not good customer service and certainly not the experience I was expecting. If Felipe wants to hang up the phone and tell the store what a "Karen" I am, that is his prerogative. I spent many years in retail management, so his frustration with my frustration is not lost on me...BUT, if the "manager" is not empowered or motivated to assist a customer and help his employee on his day off, then there's a larger issue at work that needs to be address.Today is Friday, I phoned over to see if Alfonso was in. Felipe lets me know that Alfonso will be in later. I ask Felipe for his managers contact information, as I would like to relay my experience to them. Felipe lets me know that he is NOT going to provide that. He then proceeds to disconnect the call.Felipe, I hope this becomes a teachable moment for you. I intend to find out who your manager is, who owns the franchised store you "manage" and contact corporate to lodge an official complaint. Unfortunately for Alfonso, I am going to return both phones, which may end up costing him the commission. And while I do feel a bit bad about that, to quote Felipe it's "not my problem"Do better.
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October 2022 by JOSHUA KRAMAR
Horrible service, phone hardly works at my own house. The service representative totally scammed us and lied. They said they would make it right and still haven't. Paying way more than Verizon and getting Horrible service, thanks US Cellular, you dirty rotten thieves!!!
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September 2022 by d bg
Went in to buy 2 phones for myself and my son. Alfonso was great, and worked very hard to try to get my broken iPhone to transfer data while we were in the store and to port my phone number. He did explain it COULD take up to 72 hours because my phone number is an NNP number. (It's 2022, so I am struggling to understand how, but here we are)It has been 4 days now (96 hours) and I STILL don't have my phone number. It was released after 68ish hours.While I don't blame Alfonso for this, I was frustrated that he did not tell me that he would be off on Thursday (the day my number was released, which was yesterday). So was unable to finish this process.I called the store and had the extreme displeasure of speaking to Felipe. Felipe identified himself as the "manager" and informed me Alfonso was off. He then stated that yet ANOTHER email would need to be sent to this NNP department and that "since it was Alfonso's sale" he would not/could not send an email on his behalf. I asked Felipe to help, explained that I have been unable to conduct business, check emails, log into any accounts, etc; due to these needing phone number verification and I am unable to access the number.Felipe proceeds to tell me that this is "not his problem" and refuses to assist me - and while he may be right, this is not good customer service and certainly not the experience I was expecting. If Felipe wants to hang up the phone and tell the store what a "Karen" I am, that is his prerogative. I spent many years in retail management, so his frustration with my frustration is not lost on me...BUT, if the "manager" is not empowered or motivated to assist a customer and help his employee on his day off, then there's a larger issue at work that needs to be address.Today is Friday, I phoned over to see if Alfonso was in. Felipe lets me know that Alfonso will be in later. I ask Felipe for his managers contact information, as I would like to relay my experience to them. Felipe lets me know that he is NOT going to provide that. He then proceeds to disconnect the call.Felipe, I hope this becomes a teachable moment for you. I intend to find out who your manager is, who owns the franchised store you "manage" and contact corporate to lodge an official complaint. Unfortunately for Alfonso, I am going to return both phones, which may end up costing him the commission. And while I do feel a bit bad about that, to quote Felipe it's "not my problem"Do better.
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December 2021 by JA F
Great service to customers!
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July 2021 by doug “Driven” haug
Rosy was amazing! Even though it was extremely understaffed, she was able to take care of multiple people at a time. Most people these days can't take care of one at a time.Make sure you pay your people good or I will take them from you.
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December 2020 by Donna H.
I bought a new phone and tried to transfer my contacts, etc., with no luck. So I went to the US Cellular store in the Winco parking lot in Richland. The young lady there worked and worked, and was able to transfer my info! I was impressed with both associates there, their use of masks and plastic shields for protection. I've been with US Cellular for 20+ years and have good service - except for certain pockets where the signal gets weak.
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April 2020 by Marilyn Acosta
My experience here was good the people here were very helpful.
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March 2020 by Mike Shapiro
Very Upset!
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March 2020 by Mike S.
Very Upset! I came into look at changing carriers and buying a new Samsung Galaxy S20 Ultra. At this point, the phone wasn't released yet, so I had just been looking and came in to ask questions about pricing. The employee said that to get the right pricing he'd have to look up my credit score to make sure there wouldn't be any blocks. I stopped, looked at him, and asked, "Will this be a hard credit pull?" He then assured me, "No. This is a soft pull". I agreed, but only if it was a soft pull. He takes my information and pulls my credit report with it coming back problem-free. I left as I had no intention of purchasing the phone or cell plan until the phone had been released. I come to find out that the employee had done a hard credit pull on me against my will. Either he didn't know the difference between a hard and soft credit pull, or he just flat out lied to me. Either way, the employees need to be trained on what the difference is, or they need to be trained in business ethics and honesty. I will not be choosing this company or buying anything from them, and I will be advising others to be cautious as I suffered from their shady practices. I can only imagine how they treat their customers. Personal information is a big deal, and shouldn't be taken lightly. If you're going to ask someone for theirs, you have the responsibility to be honest and educated about how the information is going to be used. I'm very disappointed in this company.
