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September 2023 by Alberto Gonzalez
Every time I needed any service done in my car, tri-city battery in Richland has been great. They communicate the process and keep me updated when my car is ready for pick up.
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September 2023 by Monica Nunez
Thank you Adam and team for getting me in SAME day for an alignment. I called 5 other shops who were not helpful at all. Thanks for getting my Tacoma back to 100%. Definitely recommend this place for any of their services.
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September 2023 by Zach Cottrell
Extremely honest business. The bill was originally pretty steep and when I went to pay it was about half the price that I was expecting to pay. They special ordered a part that is no longer being made but they fixed my truck without it, taking all that cost out of the bill. They could have easily put that part in my truck and called it a day, not taking that hit. But they chose honesty. I will be going back for any future problems with my vehicles. And will always be recommending them to anyone who asks about a mechanic shop.
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September 2023 by Stacey Hill
As always, the only place I go because I feel that the staff takes the time to go through my vehicle and keep me informed. I don't even live in the area anymore but arrange to bring my vehicle in on trips down here because I know I can trust the service.
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August 2023 by Hunter E.
I went in to TCB for an inquiry on my AC issue. They did an inspection and decided to give me a "refrigerant flush" with dye in it to look for leaks because I was "slightly low" (Key moment -- NOT empty; their words not mine). Charged me $300 for that service, and told me to come back in a few days to look for the dye to see if the issue was a leak. When I returned, they had then further diagnosed a "melted fusebox" which was causing an electrical issue where the AC would go out and would have a $2300 cost to fix. I refused services to get a second opinion. When I arrived at the shop, I did NOT tell them what TCB recommended, to see what else they could find rather than just looking at what was already concerned over. Upon taking my car to Richland Auto Care, they simply diagnosed the full issue of having NO refrigerant with NO leak anywhere in the AC system, and a busted fuse (with no fusebox damage). A $350 charge for refrigerant, fuse work, and shop time. So, TCB charged me for a "refrigerant flush" in which they did NOT put any refrigerant in (proven by no fluids and no indications of leaks by second opinion shop), and they tried to get me to pay for a $2300 service which was NOT needed. DO NOT GO HERE FOR ANY SERVICE. I thought, wow they got me in the next day, they have amazing service times. No, I'm positive they have availability because people are starting to catch on the scams they are running. PLEASE go to Richland Auto Care instead, and don't put your money in the trash that Tri City Battery is.Yes, I called TCB to try and have them explain the lack of fluids and why they charged me $300, and all they could come up with is "well our notes say we put fluids in and the rest of the charges are for shop time". Reasonable, if they had actually any evidence of work being done other than draining my refrigerant to get more money from me.
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August 2023 by Daniel LeBlanc
Brought my vehicle in to troubleshoot AC cutting out. Initially they couldn’t find any issues. While picking up my vehicle, I spoke with Shane about other possible causes for the AC failure. I mentioned another electrical issue I was having. After some more parking lot diagnoses he determined that my battery, even though it had passed two inspections within the last week, was just weak enough to cause a communication error with the AC system. Shane took additional time after my appointment to further troubleshoot my issue. His actions saved me not only further troubleshooting appointments and frustration, but thousands of dollars as well. This was greatly appreciated and I will definitely be using them in the future. Thanks, Shane!
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August 2023 by Chris Mesford
This is one of the only places willing to work on my cranky old car. I am always happy with the care they take of it.
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July 2023 by Tanner M.
No sure who's running things here but they have gone down hill. Should be open until 5:30 pm on a Friday... Nope closed by 4:00 pm
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July 2023 by Tera Hansen
I have always had a good experience with Shane, Gabe and the rest of the guy’s at the Richland TC Battery store. They are very kind, reliable and fast! I always recommend them to anyone who needs work done on their vehicles ? ?
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June 2023 by DeAnn Whitford
Fantastic staff that takes the time to understand what’s going on with our vehicles. We recommend these guys for anything and everything!
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June 2023 by Daniel Sauceda
Tri-Cities Battery in Richland always has great service, quality and value with impeccable customer service!!
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June 2023 by Dan Underwood
Immediate attention and quick installation. Pleased with price. My go to battery service.
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March 2023 by Courtney Edmondson
Fantastic customer service. Shane (Store Manager) always goes above and beyond to take care of what we need for our company fleet. They are trustworthy, honest and I appreciate knowing that he is not just upselling services or products but actually cares about doing what is best for us also.
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March 2023 by Amanda Lightfoot
Fantastic service, my go-to for car maintenance and repairs.
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January 2023 by Gloria Katz
They helped me with diagnosing a bad starter on my vehicle. Friendly and very helpful.
