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December 2023 by Tricia Fuhriman
Your staff is so accommodating, kind and professional. Thank you for your knowledge and attention to detail.
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November 2023 by bobby singleton
Great guys, great service. Fixed my rear tire and did a good job.
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August 2023 by Nicole Kiehn
Awful service... I've been coming here for 5 years with no issues;apparently they were just bought out. They said they did an alignment i asked for specks.... come to find out they didn't do the alignment. So they did it.... didn't apologize...I drive off... my car is shaking uncontrollably... take it back.... they said the balance machine"must be off" so they rebalanced ask my tires. Ummm what about all the other customers today???? What a freaking joke!!! Unapologetically aloof.... the manager tells meWith new tires "it might handle a little different"I'm not an idiot... just bc I'm a woman!!!Do not go here....!
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July 2023 by Carrie Zimney
Lied about the work they did to fix our AC. Took it back 3 times and they just shrugged their shoulders. Hundreds of dollars later, we took the car for a second opinion and they fixed a gasket that Richland Tire claimed they rebuilt... Beware
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May 2023 by Mike Troxel
Cruz and Michael were right on getting my tire repaired and back on the road. I think a total of 20 minutes for a big truck tire. Thanks Tire Factory
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April 2023 by Bryan Grow
Had some billing issues on a tire rotate and balance, but the manager was quick to fix the issue once it was brought to attention. Service was otherwise quick and as expected.
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March 2023 by Steven Scritchfield
Update: Dan worked with me to get the tires balanced and make things right for me. Everyone has a bad day, but Dan took the time to make it right. Thanks Dan and Richland Tire Factory.Brought in four tires and wheels off of my RV to have new tires, that I had purchased online, mounted and balanced. Service was done in under an hour, to my surprise. Got the newly mounted tires and wheels home, only to find that they had marred one of my aluminum wheels along the outside of the bead with the tire changing machine, none of the four tire pressures matched (varying from 35lbs to 80lbs), I also only got back one of my stainless steel valve stem caps. Regardless, I did not think that those issues warranted not installing the wheels and tires on my travel trailer, so I went ahead and got them all installed and torqued to spec. Once complete, I noticed the one last thing that spurred me to post this review. The wheels and newly mounted tires were never balanced. I still have the old wheel weights and no new weights on the wheels. I will have to remove them, again in the next couple of weeks and get them balanced, paying again for the service, elsewhere. I guess I will try someone else.
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March 2023 by Scott Ross
Great people and a broad range of services. Had tires, brakes, front bearings and oil change done at the same time.
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January 2023 by Patricia Brewster
After going to a different tire store to get air put in my tires, they were unable to so I went to the next tire place which ended up being the Richland tire factory. Everyone was super friendly and they were able to get tires aired up in a timely fashion.
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November 2022 by K Anderson
I originally gave a 1 star because of how BADLY our vehicle was messed up and that the manager Dan tried repeatedly to make us pay for the repair, and they lied about the fluid under the car when we picked it up (it was oil leaking, not water from washing)However, it made its way up to the owner and he not only heard me out, but appreciated the concerns and damage, apologized profusely, then worked to make it right so we felt made whole after the experience.It will take some time before I consider coming here ever again given the manager and staff actions and lies, but the owner definitely put the work in to correct the situation.Our car is now safe again, and inthe condition it should have been after the first visit.
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October 2022 by A L
The people working on October 18th were amazing. They replaced my tires and get an alignment quickly so i can continue my cross country road trip. They made the car feel smooth at high speed which allowed me to keep my pace. They also let me take pictures of the condition of my rental car so that can have leverage on Hertz if they try to charge me extra despite the fact that the car has not been maintained at all.
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September 2022 by Jaden Gossage
This review is coming from someone that has always done his own work, lift kits, suspension, mounting my own tires on my wheels, wraps, you name it i’ve done it. I have never been one to take my vehicles to shops for ANYTHING, but i decided to come into Dan’s shop for a valve stem replacement and a leaky tire. I called every single shop in town and no one wanted to touch my wheels with a ten foot pole, they were too large to mount let alone balance. Not only did Dan bust out the repair in about 20 minutes, he did it free of charge! He has definitely earned my business for any troubles i have in the future, 5 stars without a doubt
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September 2022 by Darryl Brayton
I would give eight stars if could. Went in after having my 1960's car serviced at another place and being told the brakes were shot. Dan and crew did the inspection and told me everything was solid and they just topped off the liquid. I was ready to drop a few hundred bucks and this place was honest and about a 1/2 hour of diagnostic charge and I was on my way. Another time, had a fuel line problem and they took care of my car and in record time too. These guys are pros you can trust.
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September 2022 by Jeremy Thornton
Took my car in with low tire pressure warning light on, got me in quickly found out I had a nail in my tire. They fixed it and got back on the road. They were very professional and kind.
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September 2022 by Breanna Jorgensen
Wouldn’t take my vehicle anywhere else !! Great quality and customer service.
