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March 2024 by Balisongsingin98 •
Locked out of my acct for no reason, no irregular transactions, and sure enough nobody is available on the weekend to verify the acct. If I were out of town or didn't have cash on hand I would be in an extremely inconvenience position. I just hope none of my bills get charged this weekend and there are further issues because of this incident.
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November 2023 by Roger Lowery
Good bank so far ...Offered us lower interest rate on our R V and car .Friendly employees .
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August 2023 by A W
Omg don’t even waste your time with this place. Came in 40 minutes before close looking to open an account, they said they could open one for a minor but not me with all my proper documentation. So I went to HAPO and opened a checking, savings, got checks, a debit card and deposited a check! ALL WITHIN 10 MINUTES! If I could give zero stars I would.There were no miscommunication issues about proper documentation. Simply your staff isn’t willing to help current or future customers because it’s “too close to closing, wouldn’t want anyone getting tied up.” I would never treat someone like that.
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May 2023 by gerald jerome
Great service every time, awesome team
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March 2023 by J. Franklin
Free checking account, helpful staff, and their app is easy-to-use. Would absolutely recommend them.I had a learning curve about digital transactions, leading to some unexpected overdrafts due to how the app reports funds. They waived the fees, and helped me understand the system. Haven't had any overdrafts since.
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January 2023 by Aimee Goff
Super slow. Stop talking to customers and work please. Only 3 people working on one of the busiest weeks of the year. Ridiculous
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July 2022 by Roger Gomez
Atm screen froze ate my card.
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June 2022 by Tim Schweiger
Their manager Jennifer is amazing and will perfectly take care of you
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May 2022 by Curtis Lysher
I do most of my business banking here. Friendly customer service, very helpful. I recommend this bank to anyone looking for personal or business banking.
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May 2022 by Angela Hudlow
DO NOT USE THE ATM AT THIS BANK.. TOOK MY DEBIT CARD AND WHEN I WENT INTO THE BANK THEY TOLD ME I HAD TO GO GET A NEW CARD FROM MY BANK. NOW I HAVE TO WAIT 7 TO 14 DAYS BEFORE MY NEW CARD GETS HERE. NOT TO MENTION THE INCONVENIENCE OF SETTING UP ALL MY AUTOMATIC WITHDRAWAL I HAVE SET UP. AND WOREST CUSTOMER SERVICE
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April 2022 by Mike Manning
I arrived at the branch drive up window less than 10 minutes before close. I needed a new debit card and with my work schedule it is difficult to come during normal branch hours. The teller I worked with was very friendly and accommodating. I would have understood if they didn’t have enough time to help me before they closed, as I was maybe 5 minutes off from the scheduled time. They not only helped me get my new debit card but they were very friendly the whole time. I have been an STCU member since 2015 and this is absolutely on brand with the service I am used to getting with them. Thank you Queensgate branch for reminding me why I love banking with STCU.
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April 2022 by Adaliz Ortega
It “ate” my card 2 times already and couldn’t get it back. It was so stressing getting a new one and not worth it. The screen froze and then went back to the home page but never gave me my card. They couldn’t do anything about it :/ and today it happened again, (2 time) and it’s so stressful and I had to go run errands and couldn’t because I needed my card to pay. They couldn’t help me and now I’m stuck without a card :(.
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May 2021 by Aaron Wideen
We worked with Jennifer on a home refinance and we’re extremely happy with her promptness in responding throughout the application process. Would highly recommend Jennifer for anything mortgage related. Thanks Jennifer!
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June 2020 by Janie Shea
Looking for a Mortgage Officer you can trust who will compare loans and rates best for you who always answers any questions you have at anytime and who will make the whole loan process easy and understandable? Then Brandon Reed should be your first call. I could not be more happy with my whole experience with STCU and Brandon Reed!
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June 2020 by Kyle P
Brandon Reed helped my fiance and I finance our first home. He made the process super easy and was very patient with us. I highly recommend STCU and Brandon Reed!
