-
January 2023 by Maria Montse A.
Ever since they close the a pasco branch, I've had to struggle. I use to do all my credit payments over with this account, now my husband wants us to close our account with them. I hate that we don't have a branch in my city. I never had a problem with this bank till now. I went in to add some new documents for my account, and all of the employees were what I thought it was a meeting, but no. They were just welcoming a new member to this branch, meanwhile this was at 10 am. And I was not the only one waiting. They had people waiting for a teller and another 3 plus me wait. I just don't know what to do. Changing banks it's hard. Hope they can bring one back to pasco, with the same employees they had, I made with acquaintances.
-
September 2021 by Tricia O.
I feel this bank doesn't have good management nor good communication towards their fellow employees. I came in with my marriage certificate to show how my last name had changed and they took a copy of it for my file. The name on my account,/card was never changed. I tried calling and emailing the lady (one of them with an actual desk and semi-cubicle) whose business card I had obtained when submitting my marriage certificate to ask why my name hasn't been changed yet and I never received a call back or email response. Fast forward a year later of no customer service, I came in to close my account with the teller who, in turn, called three people in the cubicles behind us to possibly help me to close my account with Bank of America and she was told to tell me that it would be 15 minutes. I turned around to see them all chatting and laughing, only all getting up from their seats to walk away from their cubicles together. I said, "Excuse me? You told her you tell me it would be 15 minutes to speak to only one of you three? " The shorter, older male of the group said, "oh I'll take you now." He grabbed the younger male of the group to help me close my account. He used the younger male's log-in information on the computer and then when he had to call another number to complete the closure of my account, he used the younger male's name again instead of his own. It was sad to see this happening to what seemed like the trainee. Not once did he communicate to the younger gentleman the process of what he was doing to help me finally close my account, just seeming to use him as a stand-in. I had to ask for my official account closure letter before leaving in case they didn't process that well either! Oh.... and he almost didn't let me close my account because my last name was different, not my address or social security number, so I had to tell him, "I did respectfully submit my marriage certificate for your files with an employee a year ago and they never processed it nor returned my inquiries as to what happened." Uggg. I hope to never have to deal with Bank of America again.... not even as a running sponsor on my shirt!
-
March 2019 by Lin H.
Stay clear of BOA! Nothing but problems with them. We have been with BOA for several years so moving to a new bank will take a lot of work on our part but I am starting the process now. They hassle their good customers with threatening emails to get new accounts (we already have six accounts with them) and won't help when there is an issue. I wanted to dispute a $19 charge on my credit card and was told by BOA that I needed to print out 6 pages of emails with the disputed company and take them into a BOA office and have them faxed to BOA's credit card dept. Really? This is the final straw. Most credit card companies have your back, that is the purpose of using a credit card for online purchases, so when something goes wrong you have recourse. Not with BOA. Moving everything over to US Bank.
-
January 2019 by Heidi L.
There's only one teller the bank just opened and this one teller is the slowest have been already waiting ten minutes.
-
January 2019 by Rj B.
Horrible customer service. Every single time I need to do something at the bank, they always tell me to do it online. Even though I've waited for 20 minutes in line. None of them want to help so they send their customers to either call or go online. It's very difficult to actually be helped by a worker there.
-
March 2018 by Rosie G.
Highly disappointed in Candalance at the Richland, WA Branch. I called regarding a monthly service fee which had never appeared on an estate account that I am managing. She stated monthly fees are added to accounts which fall below a certain balance. When I asked her to look into what that balance was, she dismissed my request and instead asked how much the fee was for. I told her it was for $25, she said the minimum balance was $10,000. I asked her if she could please look into the account because the estate had been below $10,000 in previous months but had not had a monthly fee assessed. She said she could not look into the account without me present but she could transfer me over to the 1-800 customer service number. First of all, if I had wanted to speak to someone at the 1-800 number I would have called them myself. Second, most importantly, why is it that a service representative from 1-800 can look in the account without me present but she couldn't. When I informed her that it was ok and I didn't want to be transferred because I thought it was in inconvenience. She hung up on me! Wow BofA, my mother banked with you for over 50 years. Sad to see this is how you are treating her now. Made me want to drive right over and close out all my accounts. Later, when I had more time I called the 1-800 and waited 20 minutes for a call back. Nicole, a service representative, was extremely helpful. She said the minimum balance was $5,000 and the account was short by a few dollars. She made a one time reversal on the fee and advised me to bring the balance back up. Wow, what a difference! Great job Nicole!
-
March 2017 by Diana J.
I made an appointment per the previous banker I saw. Now the new manager says that I don't have to make an appointment. Whoa.... I needed to have a signature on a check from my claim on house damage. I had been told by two other bankers that all I had to do was go to the bank for this. Not so, the new guy says it has to be shipped off to the mortgage division but it should be back to me by last Friday. It is now Monday and it is still not here. Instead the bank sends me a mutli page letter saying they are sorry for my damage and they will explain the process to me. Do you suppose my insurance has been lax in doing this. They all explain that that my payments have to be made on time. They take my mortgage payment automatically out my account. Don't their computers tell them? Then they send me a W-9. You don't suppose they have up to their armpits with this stuff. I just want to be rid of this bank real soon.
-
August 2016 by Jace C.
Could not find the Kennewick location on Yelp.... I would give that one a zero! Very long lines at all the locations. The tellers talk too long about their own personal lives with each customer. Also when I finally did reach the front of the line communication my confidential information was shared loudly so all the other customers could hear..... Very unprofessional!
-
June 2016 by Rose V.
The worst bank I've ever been too. Longest lines, including more than 10 people. First tried the drive through banking, lanes said open but no tellers were there to give service. I will be closing all accounts with them.
-
October 2014 by Jordan D.
This bank sucks! I am so glad that I don't have an account here. First, they don't open until 10am. What kind of bank opens at 10?? I makes it difficult for people that start work at 10am and don't get off until after the bank closes! That and the tellers are rude to the max. My husband cashes his work checks here and they always hassle him when he comes in. I would NEVER open a Bank of America account, just so I won't have to deal with them!!
-
September 2014 by Shae F.
This bank is in a great location, it's large and clean. The lighting is great. The ATMs are located inside and there is a drive up teller option. They have all the makings to be a bank of choice. Unfortunately I'm leaving them. After 1 year of consistently less than stellar service, it's worth it to me to go through the hassle of changing direct deposit, changing all of my bill pay and banking info to have a lot less irritation when depositing money. Three bad, bad visits stick out and after providing feedback and the bank asking for chance after chance, I'm done giving chances. When I'm at the drive thru teller and I wait more than 4 minutes without being greeted, that's unacceptable. When I then come in for service, you deposit my checks, but then give them back to me...well I could have deposited the same checks again, but this is a bad bad thing to do. When I call to ask if you notarize, tell you what type of document, then when I get there you tell me only bank documents by law...which is not correct. I used to be a notary. When I'm charged an ATM fee and you swear that you don't charge ATM fees, even though it is showing it on my receipt and then when other employees notice the horrible service and pull me aside to ask me if I get a survey to give a 10! Are you kidding me? So you want me to be dishonest...and you are handling my money? If you want a 10, give 10 service. In the words of Sweet Brown, "Ain't nobody got time for that". Bye!
-
August 2014 by Brian W.
I went to the bank to take care of a couple of charged off accounts. I told the woman greeting me that I didn't have much time. LIke a used car salesman she assured me that they wouldn't be long. 32 minutes later when the rep was done chit chatting with the person in front of me I was seem by the bank rep, who had to go ask for help because she didn't know what she was doing. I told her I needed to go to my car, and here is a $100 bill to settle the $50 debt, and I would be right back. I went to my car and when I came back, the rep was there and was seeing someone else. The girl from the next cubicle over was a snotty, condescending witch and told me that they couldn't wait around for me and I had to be there in order for them to make a phone call. She told me I should have made an appointment Funny thing is, I went to the Yakima branch and called ahead, the manager told me to just go to any teller and they would take care of it. It took 8 minutes to do what nobody in Richland could do in 40. Way to Go Richland Bank of America!
-
May 2012 by Eric J.
Terrible bank with poor customer service. They overcharge you on all the fees and then won't let you back out once you realize they're scamming you. The tellers gave us attitude every time we went in to make a deposit and ask for items (like a few coin wrappers.) They also charge you to deposit those same coins and cash back into your account. I definitely switched banks. Good bye, Bank of America.
-
February 2012 by Henry O.
The only reason why I come is for work deposits, they normally have only two tellers! Pretty slow tellers to say the least! However they are friendly so it makes this bank tolerable! I wish they wouldn't give me funny looks if I take one of their lolipop suckers:(
-
February 2012 by Andrew K.
Changed banks, wish I would have done so sooner after it took me months to resolve a fraudulent purchase on my account. Had a similar experience with Capital One years ago which took approximately five minutes to resolve.
