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November 2023 by Rebecca H.
In the past no issues, but after today will never purchase another appliance for delivery. The store gave the delivery vender the wrong delivery address. The vendor could of called to get correct address. instead towards end of day I recieved a text that the dishwasher could not be delivered and to reschedule. No delivery date available until after the holiday. Happy Thanksgiving.
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June 2023 by Jake C.
Busy location. The staff is friendly and helpful. No matter the project, I can always find what I need and more.
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May 2023 by Erin R.
Do not shop here for any major purchases. It's been a horrible experience all around. An associate helped us buy an expensive refrigerator in store based off our kitchen measurements. After delivery, we found out they ordered the wrong size and on top of that, we were given a defective fridge. After calling into the appliance line we were given, we were told they could have someone come out to assess the situation. The technicians who came out were unable to fix the issue and said it would need to be replaced or refunded. I decided I'd rather be refunded. For over a week I've received no assistance and only the "we'll look into it and call you back" with no calls back that were promised. I just want them to take back their fridge and give me my money back (including the useless extended warranty fee), but the store refuses to, even though we did all the right steps on our end. Now we are stuck with an expensive, defective, and incorrectly sized fridge. We will never be buying from Home Depot again.
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December 2022 by Tom S.
Last May I purchased a Karavan utility trailer from this store. As it is a vehicle, it must be registered with the State, and Home Depot sent in the necessary paperwork. I was told that a plate would be mailed to me after a few weeks. Several months went by and still no plate (I was out of town for an extended period). I called the State licensing office, which referred me to Tri-City Licensing. I contacted them and they said the plate had been mailed to the West Richland store back in JUNE! I have been trying to get this store to do something about the missing plate for over FOUR MONTHS and I keep getting stonewalled. I left numerous telephone messages with the store manager that were not returned. Well, I FINALLY got thru to the manager who made it clear that they could do nothing about the missing plate, and that I would have to do this ON MY OWN and AT MY EXPENSE! The people at the store just keep passing the buck on to someone else.That said, I do like the trailer very much, it is well-built and suits my needs exactly. I use it to transport my golf cart to and from Canyon Lakes Golf Course, as well as other odd jobs.UPDATE:Besides posting this review, I posted a complaint on the Better Business Bureau. Well, after posting the complaint over the weekend I got a call from Nancy from the Home Depot first thing Monday morning! She was very concerned about how I had been treated and the issue was resolved to my satisfaction by the next day! So, if you are getting the runaround from the local store people just threaten to post a complaint at BBB.org and warn them that they will have to deal with corporate in short order. Then, DO IT if they still don't get the message.
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July 2022 by Brigitte S.
Friendly. Better service than in California. Someone actually helped me. I do appreciate that since I am new to the area.
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June 2022 by Debbie Dunn
I have made 2 large purchases from Home Depot requiring delivery [a refrigerator and a lawn tractor] it took more than a month to get my fridge. I'm at a month and still waiting on the lawn tractor. I can't get any one with a straight answer. I can't get anything scheduled. I sit on hold for longer than I actually talk to a person. I've tried going into the store to see where my tractor is. Even in person I can't get any one to help me. Do not buy anything large from Home Depot. It is the most frustrating thing in the world to try and get it delivered. Go to Lowes. Seriously. Go to Lowes.
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June 2022 by Holly Mejia
Terrible communication with their contractors at HOM Solutions, so many hidden fees when getting our floor done after we paid them over 6k, vinyl planking was dropped off completely soaked and then they didn’t measure right and told us we needed to pay for two more boxes, which they made my husband go pick up. Managers DO NOT care and are rude when you try to voice your concerns. Should have listened to people that told me I would regret getting my floor done from them.
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June 2022 by Holly M.
The only nice thing about the flooring experience I had with them was the vinyl planking we picked. Customer service was terrible! They charge you up front and then hide all kinds of hidden expenses. Was told they would level our floor prior to install and then find out that it's gonna be an extra $900. They made us do an asbestos test which was $370, and ran out of the vinyl they supposedly measured and told us we needed to pick up another $120 worth of vinyl planking. They also delivered my vinyl soaked and the boxes were all water damaged. They have horrible communication with HOM solutions who they contract for install. I should have listened to people who warned me not to go through them. The worst is you can never talk to the same person when you call for help and they basically just blow you off. I will tell everyone I know to not do business with them.
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March 2022 by Dennis K.
Purchased a Kitchen sink kit. I forgot to ask for the veterans discount having served during the Vietnam War era. Went to customer service and the associate said it could not be changed because I didn't mention at the time of the order. I said, kidding around, I can always get it a lowes. She said are you threatening me? Is that the way you treat veterans? Very poor customer service.
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March 2022 by Tonylyn White
Still unable to receive help in the garden department. Stuff placed high on the outside shelves and nothing left low. No one came after asking for help three times! Why waste the space having a garden center if you choose to not have anyone in it? No one to order plants, shrubs, trees from. Just a waste.
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November 2021 by Tricia O.
We like taking the Duportail Bridge to Home Depot as soon as it opened up. What a more convenient way to get there than over the highway to Queensgate! Being that it opens at 6am is a huge plus for us. We are early birds and shockingly enough, we see others there waiting for the store to open a bit before 6am as well. Lowe's products, for some odd reason, don't seem to work out for us. We'd pick something up in town and have to go all the way back to return it. Whereas Home Depot is much closer and the products work out really well. And on the off-chance that we'd need to return it, it's a close destination. The kids like seeing the large, inflatable and lit Christmas decorations and life sized Santa Claus toys.
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August 2021 by Candi S.
I bought a brand new LG kitchen set 18 months ago. I bought a 3 year Refrigerator protection plan. It's almost been two full months I've been waiting for them to fix it or replace it or give me a refund check! I have had three repair men here they have bought parts online and sent them here. Nothing is getting fixed they either don't have the tools or the training to fix this new refrigerator and one of them broke a piece off the back of the compressor he was the one who ordered the compressor. We are having repair guy number for come on Monday, August 9! Somehow we dropped through the cracks if you're going to buy a warranty or insurance on a product ask a bunch of questions before hand
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May 2021 by Catherine C.
Do not order kitchen cabinets from these people. It is just a nightmare. A $12000.00 mistake for me! Don't make the same mistake. Different contracters suggested not to order from them and I didn't listen.
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May 2021 by Amanda Washburn-Myers
The ASM is a wonderful and passionate woman.
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March 2021 by Bryan A.
So we roll into Home Depot to purchase some paving sand and gravel in some heavy bags. On check we asked for some assistance to load into our pick up. They send out a kid named Jack who couldn't have had a worse attitude. I went to get the truck and drive past my wife and "Jack" to park about 100ft past them. Do you think the big oaf would offer to push the flat bed cart for my wife? No, he was much to good for that. He didn't say one word to my wife other than grunts in response to my wife. He certainly did not want to be there and we won't be back because of him. Home Depot, you have some serious gaps in your customer service that needs addressing asap. His work performance is poor, is it a reflection of your culture and values? I wonder.
