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October 2024 by Joyce Pollard
I have been shopping at Fred Meyers for years and I have always preferred the Richland store. All of the employees are always so friendly and helpful. I also liked the way the Richland store was laid out better because things were easier to find until I went in last week. I couldn't find anything. I was told that they were rearranging the Richland store to be like the Kennewick store. Why would you do that? I thought it worked well to have the health foods separate. Now you can't find anything.
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May 2024 by Lori Morrison
Have a couple of people back there that don’t know what they’re doing. That’s why I gave them a four star otherwise you guys are good and have good sales on medication.
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February 2024 by Billi Peterson
Always nice and helpful!
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February 2024 by Jennifer Horst
I had no choice but to use this pharmacy it was the only place that I could find a nebulizer on a weekend so after calling around I was glad I had found one. When I walked up there was nobody there in line and so I told the lady what I needed and handed her the prescription the hospital had given me. She said “that’s not a prescription”, and I was confused because the hospital had me go and pick up the hard copy that I was trying to hand to her and so maybe it was printed on regular paper and knowing that they were the only place that could fill it, I didn’t want to be rude back to her so I politely asked her what I had to do to get it filled. I was having trouble breathing and my cel phone was dead so I went to the store’s customer service desk to use their phone, called the hospital and asked them to email the prescription and they said they did, but when I went back to the pharmacy they said they hadn’t gotten it. They didn’t offer to call the hospital or doctor or anything. There was a total of 3 young women working in the pharmacy and all 3 were very rude to me for no reason at all, all the way down to after they gave me the nebulizer i was talking to the pharmacist about using it and I asked her if I would need saline solution to dilute the medicine and since they hadn’t filled the medicine of course she didn’t know the answer, okay I get it, but it was completely unnecessary and disgusting to me that the whole time we were talking she rolled her eyes over and over just like a defiant teenager does to an authority figure or as if she thought she was so much better than me. All 3 women in there were just the most stuck up, snobby and rude people I’ve ever had to deal with at any pharmacy, even times when I had issues and was upset I was treated better than this it was just weird. I don’t know why or if their personalities are just like that all the time or if something bad had happened that day. I hope they’re not like that to everyone all the time and if they are, I’m sure they can easily be replaced with people that would enjoy their job a lot more. So with the experience I had I will never go back to Fred Meyer pharmacy again, unless I absolutely have to and if these ladies are like that all the time I hope they will get some further training and develop some customer service skills as they clearly have none from what I could tell.
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February 2024 by Jeff Horsager
I used to go to Fred Meyer in Sumner for my prescriptions. Then I moved to Richland. The operation here is a thousand times better and they never screw up my prescriptions. Not so with other pharmacies. I've never had a long wait so I don't know what that's about.
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January 2024 by Nope Nope
I have had a decent experience with this pharmacy. For all the people complaining about wait times, try going to another pharmacy. See how that treats you. It’s not great. And also try to have a good attitude. Technicians have to deal with alot of mean people. Give them a break. Try being nice first. Understand we are all human and make mistakes. I feel this pharmacy has made up for its mistakes they have made to me, only thing is I’ve never received an apology. But I get it. The first time or so getting everything established I was very frustrated because they weren’t getting it correct and I felt they had an attitude. But after it got cleared up I’ve been treated very well. I would use this pharmacy for non urgent prescriptions. Until you get established. Reliance pharmacy will get you what you need in 5-10 minutes and this pharmacy will take longer. But that’s okay. They’ve proven themselves to earn back my trust. Thank you for everything Fredmeyer. I do have to say though. My Medicaid was very hard to get set up and the tech (young lady) first time was thinking I was the issue. After that I didn’t receive an apology but I received kinder service. I also think people are too hard on the Techs. Imagine getting yelled at every day when all you want is to help patients. People don’t join this job for the money. ❤️ I feel safe enough to recommend the Richland Fred Meyer pharmacy. But ONLY for chronic established prescriptions. If you need something right away I suggest Reliance in Kennewick. Also one more thing. There’s a Tech at this location that always chews gum and smacks it while working. That should be dealt with. That same lady I believe Erin, should also get a check on her attitude. I’ve been nothing but nice. At first I felt discriminated against. But dealing with other techs and the actual pharmacists I feel better.
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January 2024 by Eleanor Black
This pharmacy always seems on the ball.. timely delivery and professional attitude. I would recommend
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November 2023 by Bryan Fife
I have nothing but problems with this place I am in the middle of changing pharmacy’s but your customer service it beyond atrocious. Your tecks make people fill dumb for asking for their scrips when the app says it’s ready then you tell me 30 more mins .. After reading the lot of reviews I am not the only person who fills this way. I say if you hate your job this much find another one.. trust me we don’t like coming here as much as y’all hate serving people..it’s not the pharmacist it’s the people that cash you out that make you feel like you’re bothering them by just getting your meds. My meds I have to have.
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October 2023 by Miloh Perez
The people that I dealt with were smart and helpful.
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September 2023 by Michael B.
Shopping here, I was excited to see this sale on 3 lbs of Hill's bacon. I used the Fred Meyer app to scan the digital coupon. It blinked when I scanned it, but no coupon appeared on screen to clip. So I took this picture to show as evidence of the $11.31 sale price. Sure enough, the sale price we got at the register was $14.31, not 11.31. I showed the photo to the young cashier, who tried to find the coupon on my phone and could not, and then directed us to Customer Service. After my handicapped wife and I stood in the Customer Service line for 30 minutes (only 2 customers were ahead of us, thank goodness), we were told by the middle-aged female manager that "corporate" does not allow digital coupons to be applied to meat at the Customer Service counter. I asked if other people had experienced this issue with the sale as well, and the manager said none had. My wife, quite exhausted by this time, opined that was probably because no one else wanted to wait in the Customer Service line for 30 minutes like we had. The manager refused to honor the digital coupon. My wife then asked for a complete refund, and we left the bacon there. It seems silly that Fred Meyer corporate would accept the meat back in a refund, and not honor a digital coupon for it for some reason. Mind you, the meat had not left the store at all. Anyway, I got the feeling that neither the employee nor the manager really cared about it either way. I assume they were just doing as they were told, and they probably privately thought it was just as idiotic a situation as we did. Now, about that wait time at the Customer Service counter. 30 minutes to get through 2 customers is ludicrously unprofessional. And there were several customers waiting behind us, too. It appears as if not enough help is being hired at this Fred Meyer. In the past, we had chosen Fred Meyer because Safeway ALWAYS has too little help working, and their lines are very long. Now with Fred Meyer too?In case anyone at "corporate" actually reads and cares about this event (and the ill will it has caused), the time, date and location of this event was approximately 12:45pm on October 1, 2023, at the Wellsian Way location in Richland, WA.
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July 2023 by Lynn M.
Love the sushi here!! I did not expect the sushi at Fred Meyer to be any good but I was wrong. It's actually very fresh and fairly authentic. Whenever I'm craving sushi and don't want to go sit- down which is often, I come and grab some from Fred Meyer.
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December 2022 by Neisha Emerson
They lied about having our prescription ready, when we went back with a letter proving that they were sent in, they pulled off the shelf, it had been ready this entire time. Customer service was terrible ?
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December 2022 by Bryan C.
For supermarket sushi, Fred Meyer does a very good job! Sunshine Roll, California roll and the individual pieces of sushi are all good!
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December 2022 by Michael H.
they need more clerks all year the shelves are sometimes sparse and they don't have what I want to get but general service is good and you won't be in there for long.
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November 2022 by Paula Merritt
One of the most helpful and professional people I have dealt with in a long time . She deserves a employee of the month or year she's that great her name is Alysia at the Richland pharmacy please let her know. Thank you Paula
