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August 2023 by Rachel Fajardo
This is typically a 5 star store for me. However since their expansion from fish to reptiles I’ve noticed a slight decline in care of the animals. I don’t think the employees know quite enough about reptiles to sell them. My buddy purchased a ball python here instead of a breeder and the snake had mites. Be aware of this issue. Not huge—easily treatable. The recommended treatment from the employee was suitable. Secondly, my buddy came to this store with a set budget that Frankly wasn’t enough for a snake but the employee picked out all the supplies and said “this is everything you need!” My friend came out with a 40 ish gallon tank(not enough, ball pythons require 4x2x2 feet of space) with a CHE, (wrong kind of radiation) aspen wood shavings (mold city for a humid tank like this!) and NO THERMOSTAT. There was a thermometer but no thermoSTAT. These are NOT optional for good reason—my friends ceramic heat emitter exploded after a few days due to unregulated temperatures. Not to mention just the massive fire hazard that is. My friends fault for not doing enough research but I also feel some blame should fall on the store for not educating her or selling her the animal anyway with inadequate husbandry. Additionally I just bought about $180 worth of fish here for a community tank and now my tank is absolutely riddled with ich. I’ve gotten some amazing quality fish here such as my flowerhorn and my cichlids. But quarantine the community fish section. Putting the animal stock aside,The store has absolutely everything else you need aquatics wise. Cleaning, filtration, scaping, I’ve never NOT found what I need here and it’s a local business—that’s why I continue to go. If you pay a visit make sure you have experience in the hobby and ask the owner for any help because from what I’ve seen he’s the most knowledgeable fish wise. And take everything they say about reptiles and amphibians with a grain of salt. This store is still INFINITELY better than any chain pet store although I am bummed about my fish being sick. Once the reptile situation is better this place instantly becomes one of the best pet stores in tri cities and surrounding cities.
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August 2023 by Ashley Nussman-Berry
The owner is beyond helpful! I can't thank him enough for all of his knowledge and advice. We stumbled upon their facebook page and saw some YouTube videos of his unboxings. After that, we definitely had to go in. I bought my rummy nose tetras, and assassin snail, and my Snow White long finned bushy nose pleco. I'm eventually going to add discus to my tank and the owner helped me feel more prepared for that. I have a few more tanks to fill and I can't wait to purchase more from them.
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August 2023 by Ansel
Great selection of fish. It's like coming to a zoo for fish. There were a dozen fish that I wanted to take home! My favorite fish were named shop pets. A foot long Pleco, and two foot wide fresh water Ray. There was a wide selection of tanks and paraphernalia for the aquarium Hobby. Staff was helpful
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July 2023 by Rachel P
Don't let this storefont fool you...this place is huge & nicely organized. So many fish, supplies, and water plants.Also some amphibian/ reptile food & care.Wonderful store & friendly peopleworking here.
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June 2023 by Francisco Villa
Love this place always has what I am looking for. staff is always super knowledgeable and helpful been a long time customer and I have got to say that this store is hands down the best in town! There fish are always up to high quantity standards.
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May 2023 by Sarah Landon
We had an excellent experience at Big River Pets. We needed to get set up with all of the basics to bring home a class pet or two. The sales person was super helpful without pressuring us to get the fanciest things. The prices were great and it was so great knowing we could support such an excellent local business. We’ll be back for sure!
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May 2023 by Lynn G.
Nice and knowledgeable employees who offer great advice without judgement! I love coming to this store for all my aquarium needs. Also, they have a YouTube channel!! Check it out and subscribe!
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May 2023 by Trisha Pearsall
Amazing amazing fish/pet store. Very knowledgeable and friendly. Will definitely be our only store we come to from now on.
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March 2023 by Idk
Has wonderful verity/takes care of all their pets. Understanding and helps with any problems even after already getting the pet. Responds fast as well if u have any concerns within a couple days of having ur pet. Also have amazing reasonable pricing!
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March 2023 by Dre’s A Picky Eater
Great selection, Great prices, wonderful customer service! Overall great local Aquarium store! Thank you for serving the Tri Cities area! Got this cute little hide away for my beta he loves it!
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March 2023 by Dra’s Foodie
Great selection, Great prices, wonderful customer service! Overall great local Aquarium store! Thank you for serving the Tri Cities area! Got this cute little hide away for my beta he loves it!
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March 2023 by Veronica Chavez
Amazing Selection Of Fresh Water Fish!!! Obviously Well Cared For, Polite Staff Super Clean Store. Best Fish Store I’ve Ever Seen At Amazing Prices. Will Definitely Be Back Soon!
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March 2023 by Jeremy Geike
I am so glad I found this place. The only place to buy live fish and accessories. The employees are very helpful and knowledgeable. Prices are more reasonable then Amazon. They have all sorts of small critters and accessories also. The only downside is I don't live closer. Check out there youtube Matt does unboxings weekly.
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March 2023 by Holly Mellgren
They have a very knowledge staff that does an amazing job of taking care of their critters and educates buyers about what the animals need. Mostly fish, some reptile and tank critters for purchase and accessories. No birds or bird supplies. Live and frozen feeders for reptiles and larger fish, which are ALWAYS in supply.
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February 2023 by Annabelle Jurgens
Fantastic!! I’ve been here more than a couple-few times in the last 2-3 months. A time or two actually looking to enhance my aquarium and add fun, new, fish or toys, to it and other times to simply browse and view the different variety of fish and other peys they have to offer. It’s so nice to go look around and have such knowledgeable, caring employees to always help! Highly recommend!
