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December 2023 by Norma Tovar
Car I got was significantly smaller, so not a good fit for my family. Staff incompetent.
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November 2023 by Susan Jones
Above and beyond. Helped me figure out the car they rented me before I left in it. That's a big help because it was a 2023, and I'm a 1954! These folks made it easy, even dropped me off after I turned it in.
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October 2023 by Melody Pollock
I had to get a rental car because mine was in a collision shop with a dent being fixed. Dom and her crew were very professional, nice and with great service gave me a ride and back to the collision center. The vehicle was in good shape and they worked with the insurance. Great job, Thank you!
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October 2023 by Brian Bryant
The Richland office was very helpful and nice to my mother. Gave her an upgrade.
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October 2023 by Stephen Lumsden
This is what you get when you hand over your customers to a retarded computer. Answer the stupid phone.
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September 2023 by eleanor Knox (ekmama)
These guys are awesome. For a long time we went to the store in Kennewick because I didn't even know this one existed. They were helpful and had exactly what we needed. Thanks!
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September 2023 by Seth Gillihan
I know a lot of times they don't have cars available but a good thing to remember is don't show up expecting there to be a vehicle there. If you want a car call a week in advance. I watched someone today get angry with a worker there and he has no control over how many cars are in his lot but he stayed very professional and very respectful and this person never let up. So if you want a car call them a week in advance
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September 2023 by OLDSKOOL 1962
NEVER AGAIN. IF I WANTED TO BE TREATED LIKE A 2nd class citizen then I would of crawled out of a dumpster.1.5 weeks of scrutiny I was over the top with these two schills that failed me countless times from these two DISRESPECTFUL slackers.Even with a valid Wa. State drivers license they still failed me and denied me from a no fault Ins. claim that was supposed to supply me with Trans.TIME AND TIME AGAIN I WAS DENIED FOR 1 REASON OR ANOTHER.I TRIED CALLING A DISTRICT MANAGER TO EXPLAIN MY CIRCUMSTANCES BUT AT NO COST THAT NUMBER UNAVAILABLE.I WONDER WHY?OVERWHELMED AMOUNT OF COMPLAINTS?MY HEAD QUARTERS WOULD BE INSIDE A ASYLUM AS WELL.DON'T RELY ON RICHLAND WA. ENTERPRISE RENT A PIECE!
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September 2023 by Liz Tackett
Staff is friendly helpful and great to work withProcess so easy in and out. Highly recommend
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August 2023 by Chris Wilson
Great place, great staff. In and out quick. Highly recommend
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July 2023 by DL Stenberg
I reserved a Toyota Camry at the Richland Enterprise location when my car was going to be at the body shop a day before I needed it. They picked me up at the body shop and took me to the office where I found out that the Camry that I reserved was not available. There was not a car there that was comparable to the Camry for the same price and they had no idea when there would be one. I had to go on a road trip the next day so I ended up getting a car that was more expensive because I didn’t have time to wait for another car. The whole situation made me feel taken advantage of. There isn’t many car rental businesses in our area - this one is 50 miles from my home. I won’t use them again - I don’t feel like they stand behind their customers.
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July 2023 by Rebecca Stewart
Had a great interaction with the Richland Enterprise Rent-a-Car. Isiah Chavez was so friendly and helpful! He sensed I was frazzled and took control and helped me quickly get a vehicle and out the door! He’s an asset to the company!
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July 2023 by Rene B
Professional experience. Expectations met. Will be looking to the team at the Richland WA location for future rentals.
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July 2023 by Phillip Wahner
called the national office, sure we got a car. Show up at office.... no cars. I will never use them again if I can help it.
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February 2023 by W
Pretty easy to use. Only downfall was there is no after hours drop off which forces you to pay another daily rate and Insurance just to drop it off the next morning... if you drop off at opening there shouldn't be a full day fee attached as it's in their care at opening..
