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August 2023 by sirnag
Amazing service from Cliff Ashley when I stopped in to visit. Very helpful and allowed me to play any piano I wanted in the store. I fell in love with one and wanted to "think about it overnight", no problem. There was no sales tactics or pressure. I bought the piano. Cliff arranged the delivery within a few days. Kastl moving was fantastic as well. I am now realizing a life-long dream of owning a grand piano. I have no doubt if Cliff doesn't have what you are looking for, he can find it. Highly recommend!
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June 2023 by Joanna Ruiz
THIS IS THE ONLY PLACE TO BUY A PIANO! Cliff and Catherine, the owners, are so wonderful and they take great care of anyone who comes in. There’s a beautiful selection of award winning new pianos and pre-owned pianos. I highly recommend that everyone stop by this store, especially if you’re looking for your dream piano.
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November 2021 by Matt Klassen
Love this place! The owner is really friendly and helpful and very knowledgeable about pianos. Will let you come in and play the pianos. The prices are pretty reasonable to. I recommend coming into the store and seeing what you think of it. A good way to relax!
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October 2018 by Sandra Mitchell
I love Ebony and Ivory. It is such a comfortable atmosphere. The owner is very easy to work with and the pianos are absolutely beautiful.
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July 2018 by Cynthia Vaughn
When I moved to Tri-Cities I purchased a used baby grand piano from Ebony & Ivory. The salesman was knowledgable and didn't try to pressure me into purchasing a more expensive piano. Purchase included piano moving via Help-U-Move and piano tuning by Randy Hanson. I continue to use those businesses. I would recommend Ebony & Ivory if you are in the market for a piano. - Cynthia Vaughn, owner Magnolia Music Studio, Richland WA
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July 2018 by Gacha Zo Paterson
Not very helpful.
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January 2018 by NAAS
Overall, we had a very good experience. Cliff helped us in getting the Piano we would like to purchase even though it was not on the showroom. We are very happy with our purchase the piano sound is great.
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December 2017 by Chris Hanes
We purchased a Steinway Grand for our son, although he did not have a home to place it in, we put this on layaway and Ebony & Ivory, Cliff, were so nice to work with us. Our son, of course, loves this piano and we are grateful we could work this out with Ebony & Ivory. Thank you!
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December 2017 by Meline Baghdasarian
Excellent customer service! Great selection of quality pianos! They promptly arranged the delivery and took care of the first tuning! headache-free! they also followed up after the first tuning to make sure everything is good! Highly recommended!!
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December 2017 by Ronald Hale
Cliff was fantastic to work with. Somehow one day my dream piano showed up in his store. He gave me a great trade in value for my old piano and a super price on the new one. I literally could not be happier with him and his store.
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December 2017 by Dwight Cover
Cliff Ashley was great to work with. He communicated well with us throughout our whole process of trading in and purchasing a new piano, and we are very pleased with the piano we secured. May God prosper his business!
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December 2017 by Brian Shymatta
WOULDN'T BUY A PIANO ANYWHERE ELSE! I did A LOT of research before buying my piano and ended up buying a new grand piano in town from Ebony and Ivory, and love the piano, but also appreciate the outstanding service from Cliff Ashley and his team. Cliff was sincere, caring, and went out of his way to be helpful every step of the way. Great customer service, selection and very competitive prices. Highly recommend!
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July 2014 by Joe Peterson
The only place in town to get top of the line Piano's (and lessons too).