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December 2023 by Karen Holbrook
Chris has been a great help through the years with the homes I have built. He is always personable and great to work with. I would recommend Costless carpet of Richland to my friends.
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December 2023 by P Chapin
Knowledgeable, helpful of colors, and the 'how to' of laminate flooring. Good communication skills.Patient with our decision making process.Now to get to work!
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December 2023 by Jaxson Flooring Remodeling
We send all our Customers to Molly she is great and she is wonderful to work with .From Jaxson Flooring & Remodeling LLC
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December 2023 by kathy elmgren
Chris was so helpful with selection of tile and finding the perfect tiler to do the work. His suggestions and recommendations were perfect. Thank you Chris
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June 2023 by Jan Mennenga
Very friendly and helpful staff!
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June 2023 by Shannon Danae
Highly recommend William and/or Chris - both guys are excellent with customer service and sales. After 3 attempts with other carpet companies, they were able to come through for me at almost half the cost. Then they recommended a contractor to install carpet and repair tile in my bathroom for a last minute rush job, and the contractor messed it up royally. Went in to talk to them about my experience with the contractor they referred, they sat & listened to my frustrations, then did what they needed to do to make it right! Found me a new contractor and paid for the job to be fixed. It was a bad experience from the start but they took the time to make sure I was taken care of and they didn’t put it off on the contractor! Very good business practices - so far I have used them twice for my flooring needs and moving forward, Cost less is the only flooring company I will give my business to! EXCELLENT COMPANY TO DO BUSINESS WITH!
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September 2022 by Mike Miller
Very courteous, professional, informational on all issues about their products. I'd recommend costless carpet to anybody.
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September 2022 by eileen rodriguez
Horrible customer service. Was not acknowledged for over 10 mins. Guess they didn't want our money.
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September 2022 by Stephanie Mork
Chris was Amazing! Never pushy. Just extremely helpful and nice throughout my entire experience. I will be shopping at Cost Less Carpet in Richland again!
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September 2022 by Kashish Mehra
Good products. I am only giving 2 starts, as I would be cautious of the recommendation they give for contractors. Yes, end of the day it was my decision but not happy with the recommendation as it was portrayed as “very experienced “ contractor.in addition , contractor returned the product to cost less without consulting me whether I need to keep or return the leftovers. Highly unprofessional.
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September 2022 by Matt Render
I went to the Pasco store and could not get any help so then I went to the Richland store and it was like good old fashioned customer service. People helped right away multiple people immediately approached me and got me in and out very quick.
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September 2022 by Dayton Moses
Not too many businesses I have ever dealt with that when they make a mistake, they charge the mistake to the customer. But, I guess they do at this place of business. Thanks for refunding the flooring I didn't need, but charging me the difference for your employees mistake, yeah, not a good move.
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May 2022 by Spence W.
Will not stand behind the product. Owner is cold and arrogant the flooring was defective and he told me too bad and will give you 10% off a new floor after we spent. $1700.00 . .
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October 2021 by Tricia O.
Went here as we were purchasing our home and wanting flooring to remove the carpet. The gentleman (sorry I missed catching your name) asked us which styles we liked and offered to have us take a few samples home to see which ones we liked better. No pressure, not wanting to make a quick sale, he just really cared about us getting what we wanted to place in our home. Although LVP is waterproof we went with the laminate instead as that's what we wanted. It's been two years now with kids and furniture and company.... the laminate has blessed us. Thank you for helping us find what we wanted without pressure. We're happy with our purchase from Cost Less Carpet.
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September 2021 by Matt Ramsey
Tile, carpet, vinyl sheets, vinyl planks, etc. So many choices on hand and even more available for order. Knowledgeable staff. Fair prices.
