July 2020 by Mariam W.
I was told that Bekins is not a broker, which was the primary reason I agreed to use them. In fact, the driver was with Wheaton and that's who charged me. My belongings were kept in a storage unit for over a week before a driver was assigned. I could have spent $800 less and had the same or potentially better service. I made a move 1 year ago from San Antonio to Kennewick, and it took less time to get my stuff there, and they showed the same amount of care (Allied). Further, Ken had also recommended a car transport company that wasn't a a broker, supposedly, so I went with them only to find out that they were. Overall. I spent more than $1000 extra trying to avoid brokers, and I got broker anyway. I feel cheated and ripped off. After delivery, I also noticed that my dryer was dented, and the crew avoided showing me by placing a box on top to disguise it. They didn't shrink wrap my accent chair, which is now absolutely filthy and covered in dirty finger prints. My headboard broke as well as both laundry baskets. They also told me that they would disassemble and reassemble all appliances and furniture, but upon delivery, they would not reconnect my washer/dryer due to liability issues, leaving me to figure it out myself. The most disgusting part is that a crew member asked to use my bathroom, had a bowel movement, and didn't clean up after himself leaving me to wipe up the stains in my toilet. I was forced to make a long move while 5 months pregnant in the middle of a pandemic as I lost my job due to Covid, and Bekins took advantage of me. Save your money. All moving companies are the same. Go with the cheaper one.