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July 2023 by Dianna Fox
Melissa is my favorite teller. She's awesome. She always calls me by Ms. Fox , very professional, but not necessary. I'm very comfortable with her and we chat during the translation, but don't hold up any line.She deserves a raise.
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January 2023 by Maria Montse A.
Ever since they close the a pasco branch, I've had to struggle. I use to do all my credit payments over with this account, now my husband wants us to close our account with them. I hate that we don't have a branch in my city. I never had a problem with this bank till now. I went in to add some new documents for my account, and all of the employees were what I thought it was a meeting, but no. They were just welcoming a new member to this branch, meanwhile this was at 10 am. And I was not the only one waiting. They had people waiting for a teller and another 3 plus me wait. I just don't know what to do. Changing banks it's hard. Hope they can bring one back to pasco, with the same employees they had, I made with acquaintances.
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January 2023 by Ricky Lee
Great Banking. Easy starting a new account. Customer Service is OUTSTANDING.
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April 2022 by L Z
Very good experience. I only had to wait a few minutes and the teller was extremely helpful and knowledgeable. Glad to see a BOA in Richland.
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January 2022 by David Keene
Just saw a commercial of BOA customers on their phones with the banking app. Too many banks closing. Customer service rules don't meet client needs. Scammers from foreign countries love this bank. They don't appear to protect the vulnerable.
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December 2021 by nanette
I’v been a long-time customer of Bank of America, but may have to rethink. The only activity I do on a regular basis at the bank is to pay my credit card bill.I’m physically disabled, so I need the drive thru.In the Tri-Cities, the Pasco branch shut down their drive thru, and in Kennewick & Richland they aren’t ever open.Now I need my elderly Mom to go with so she can go into the bank.The last 3 times we went to the Pasco Branch it was “temporarily “ closed.I think I need to switch my account to a bank that has an open drive thru.
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September 2021 by Tricia O.
I feel this bank doesn't have good management nor good communication towards their fellow employees. I came in with my marriage certificate to show how my last name had changed and they took a copy of it for my file. The name on my account,/card was never changed. I tried calling and emailing the lady (one of them with an actual desk and semi-cubicle) whose business card I had obtained when submitting my marriage certificate to ask why my name hasn't been changed yet and I never received a call back or email response. Fast forward a year later of no customer service, I came in to close my account with the teller who, in turn, called three people in the cubicles behind us to possibly help me to close my account with Bank of America and she was told to tell me that it would be 15 minutes. I turned around to see them all chatting and laughing, only all getting up from their seats to walk away from their cubicles together. I said, "Excuse me? You told her you tell me it would be 15 minutes to speak to only one of you three? " The shorter, older male of the group said, "oh I'll take you now." He grabbed the younger male of the group to help me close my account. He used the younger male's log-in information on the computer and then when he had to call another number to complete the closure of my account, he used the younger male's name again instead of his own. It was sad to see this happening to what seemed like the trainee. Not once did he communicate to the younger gentleman the process of what he was doing to help me finally close my account, just seeming to use him as a stand-in. I had to ask for my official account closure letter before leaving in case they didn't process that well either! Oh.... and he almost didn't let me close my account because my last name was different, not my address or social security number, so I had to tell him, "I did respectfully submit my marriage certificate for your files with an employee a year ago and they never processed it nor returned my inquiries as to what happened." Uggg. I hope to never have to deal with Bank of America again.... not even as a running sponsor on my shirt!
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September 2020 by Brandy W
They are never open, they have weird hours, and not open on Saturday, most people work Monday thru Friday during the hours you are actually open. This is absolutely ridiculous. I’m actually trying to encourage my significant other to move our business to Chase. Bank of America here in Richland completely sucks!
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May 2020 by Jaz Jasmine
Bank was closed yesterday at 1:30 pm, no notice, no explanation. It happens too often at this bank. No drive thru ATM. It is difficult and unsafe to get to ATM, especially, with any challenge with walking. Also, bank property is really unkept, needs sprucing up, badly. It doesn't look open, when it is, more like the look of being abandoned.
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November 2019 by Robert Morse
False promises! Customer service is horrible! I've left msg after msg and No call back! After weeks of leaving messages I was finally told that I would receive a call back by the end of the day, but apparently that was a lie too! I am only trying to get the $300 I was promised for opening a checking account! I was told to call her back after I had at least $4,000 in direct deposits and she would get the $300 bonus released to my account.
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November 2019 by Shellie S
My Husband and I decided to give Bank of America a try. I am so sorry we did. Only 4 locations in all of the Tri Cities. No drive thru in Pasco, No drive thru atm in Richland, Richland branch doesn't open until 10 am and Kennewick has construction so no drive thru and I do not even know if it is open because I couldn't get in the parking lot. I can't wait to switch back to Gesa.
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September 2019 by Corey Harkness
This local branch and its employees are fine. Bank of America itself, is a garbage company that does not care about you at all.
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May 2019 by Andres Montero
First time visiting this location and it was like a ghost town. Only 2 tellers a receptionist and relationship manager. The tellers were nice but looked overwhelmed. The teller helping me told me i was required to show my photo to deposit cash into my own account because it was a federal law...my bank doesnt require it. Also they couldnt reset my pin without knowing the 6 digit pin that was sent to me.... id have to wait 20 minutes to meet with the only banker to change my pin number....not so convenient. Lastly, she said she couldnt find my account with my debit card or the account number i provided to her from my BOA app. So i gave her my ID and she still couldn't find it...not sure why. Needless to say my first experience there wasnt good.
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March 2019 by Lin H.
Stay clear of BOA! Nothing but problems with them. We have been with BOA for several years so moving to a new bank will take a lot of work on our part but I am starting the process now. They hassle their good customers with threatening emails to get new accounts (we already have six accounts with them) and won't help when there is an issue. I wanted to dispute a $19 charge on my credit card and was told by BOA that I needed to print out 6 pages of emails with the disputed company and take them into a BOA office and have them faxed to BOA's credit card dept. Really? This is the final straw. Most credit card companies have your back, that is the purpose of using a credit card for online purchases, so when something goes wrong you have recourse. Not with BOA. Moving everything over to US Bank.
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February 2019 by Trudy Freese-Griffin
Good people work here! They are busy and try to get through the line as quickly as possible. But sometimes (welcome to the new ‘less employees on staff' 21st century) there is only 1 person working so please be kind and patient. Don't go inside if you are in a hurry.
