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April 2024 by Dennis Kreiss
We broke down close to a small town called Connell. I called the only tow truck driver who told us, There's no one here in Conell but I know a transmission guy in Richland. He called and American Transmissions prioritized our truck. We were back on the road the next day! Thanks guys!
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March 2024 by Jim Lakey
I made an appointment to get my transmission worked on. American transmission did not work on it that day so I took the truck home. I made another appointment for one week later. American transmission did not work on it that day. I was told about 2:30 p.m. that a person would look at it and call me in an hours. No one called. I tried to make a third appointment for a day that American transmission would definitely work on it. I was told that the company can't make that type of appointment. I cannot trust a business that says it will work on a vehicle 3 times (two appointments and one phone call) and then does no work on the vehicle. The reason for the work was a problem that was under warranty. I cannot trust this company to do what it says it will do when it says it will do it.
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March 2024 by Go Dysart
Awesome experience during a stressful break down. Working out of town when my transmission went out. Spoke briefly over the phone was told we can get you going in three days. And just as promised I was back on the road. We need this kind of shop in So Cal. Great customer service very helpful and was able to answer all of my questions. Thanks again for your the great professional work.
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February 2024 by Timothy Adams
Great ...helped me find a part that I thought I'd never find...much thanks
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February 2024 by ben roman
Great service short wait couldn't be happier
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December 2023 by Kenzie McEwan
When our transmission went out in November we saw american transmission had great reviews. However, I am disappointed by the actual service we received. The gave us an estimate quickly but never gave further information or a timeline. They never provided promised updates on the car. We called weekly but they hadn't gotten to our car yet. After a month and no service provided we moved the car to another place who fixed it in a week. American had poor communication and didn't care about our time or business:(
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December 2023 by Steven Morales
Excellent service!! At first, I ignored my friends' advice and went to another shop for what I thought were transmission problems. My friend persuaded me to go to America first and get a second opinion, and I am so glad I did. John was truthful and helpful, and it turned out to be something minor and different!! I had a Transmission Service performed anyway because I was certain my truck had never had one. From now on, I will strongly recommend!!FYI. Second opinions can help you save money.
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December 2023 by Josiah Steele
John and Craig of American Transmission were both prompt and professional in our interactions. They expedited the work that my vehicle needed and were fair and reasonable in the services provided. We will be returning for future work needed.
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November 2023 by Tanya Carroll
These guys have helped us out several times and I won't go anywhere else in the Tri-Cities or anywhere in Eastern Washington actually, for transmission work! They dealt with my warranty company, they advised me of the problem that was actually wrong, as opposed to the other company who guessed and then ordered the wrong part and wanted to charge me double for labor. These guys didn't charge me extra because I was using a warranty and they waited 2 months after diagnosing my car to get paid! They even changed a tire for me at no extra charge. They are kind and courteous and the real deal when it comes to customer service, which is rare anymore! Thank you John at American Transmission!
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September 2023 by Tabby McDonald
This is the ONLY place I will take my vehicles to get fixed. The owner, Craig, and his mechanics are efficient, friendly, and honest. I appreciate that because there are so many crooked mechanic shops out there.
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September 2023 by Chris Wilson
They rebuilt my transmission and upgraded the internals to handle more power
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July 2023 by David Ezzell
John was very receptive to our concerns with our transmission and was quick to put a mechanic on it . The mechanic diagnosed the problem and gave me a true prognosis: the transmission wouldn't make it to Oregon. Thank you all for quickly finding the problem: blown main seal.
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July 2023 by Zac Berry
Awesome Work and Professionalism in a timely manner!!
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June 2023 by Scott Cassin
Really nice guys here! Straightforward, no b.s. Professional and friendly!
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June 2023 by Daniel Button
Reasonable prices and knowledgeable service. Waiting area is comfortable.
