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February 2024 by Joseph Penaranda
very good service
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February 2024 by HUMBERTO B
Clean but boost engine Was at all time in red not good.nop not good.
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February 2024 by Thomas Nguyen
Clean, size comfortable and quickly get and quickly return. Good service.Thomas N
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February 2024 by Malik Scott
The managers daughter smoked meth inside the building
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January 2024 by Eddie S
Mackenzie was wonderful to work with, easy process and pickup and easy drop off, she deserves a good raise.
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December 2023 by Christopher Dougherty
Negligence, followed by a phenomenally unprofessional response.I picked up a trailer for the weekend. Team member told me I was good to go. I was, in fact, not good to go. Turned out of the shop and watched the trailer doors swing open.So I pulled over, secured them, and went about my day.Called the next day to touch base with the manager about that. Not to get any one in trouble, not to cause any strife. But to indicate that this is something missed by the employees there.First words out of her mouth was something about a contract? Not even worried about me. Not acknowledging that this is a major safety issue. But a contract.Pretty cold and heartless place.Oh yeah, and I read the contract. The team member is supposed to do the walk around with me. In what world can the team member essentially lie to me about being "good to go" only then to try and weasel out of it behind a piece of paper?It's unreal. I cannot in good conscience recommend this place.
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September 2023 by Brandon C.
Don't blame the worker at all today for the low rating but more of whoever owns this place. Like probably peak moving season and you got ONE worker? Update: Nevermind its the terrible customer service, another customer had to call for a worker to come out. Younger teenage girl comes out sipping on her drink just laughing at the 7 people in the lobby. Not once did she come out to check if there were people waiting.
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September 2023 by Dan Lynn
I just bought a new twin bed (downsizing). Used gift certificates from Amazon from my students to pay for it. So lucky ?
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September 2023 by White Mexican
Better customer service on the evening shift. The guy with the gages was rude. The morning shift lady was nice though.
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August 2023 by Nathan H.
I normally don't do reviews but compelled to let potential customers and the owner of this establishment know about the terrible customer service experienced on 8/26. I needed to refill propane and there were two staffs at the counter. One was serving another customer and another appeared to be working on the computer. I stood there in line for about 10-15 minutes and the male staff didn't even bother look my way. However, he immediately picked up a phone call to help the customer on the phone (it was a new customer since I over heard their conversations) instead of asking me what I needed. I was finally helped by the other staff and asked to wait outside by the propane station. A few minutes later, she went outside and apologized that they have an issue with their gas meter and couldn't refill my tank. U-Haul if you're reading this -how about putting up a out-of-order sign and better training of your staff to prioritize people at the store? A simple asks of what I needed would have been nice. The gas station next to it was cheaper and refill my propane in less than 10 minutes. Go else where for better service.
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August 2023 by kynnadi tolerson
They take your money and don’t go by the right miles I did the math of miles we went and the stops that was made and it was 79.4 miles all together and took our $100 deposit and charged us $60 after dropping the uhaul back off and they said they will take the deposit if you go over 100 miles and we in fact didn’t go over 100 miles and they are just money hungry and want to take your money. Like what if that was our last and we needed that money. They already were rude when trying to ask questions about getting a rental to begin with and that’s already unprofessional. Do not go to this uhaul location and save yourself the time and go to a different and better location
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August 2023 by Jesse L
General manager is short tempered, rude, lazy. Seems she complains more than puts effort in.Do your business a favor and replace her.Update* would give 1/2 star if I could!Still dislike this location due to the manager, she is the worst type of worker save your workers and business the hassle and get a new person to run your Highlands location! It'll be the best thing you have ever done for your business.
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August 2023 by amit mannur
Loved the service, man at counter was friendly, it was quick service , I got car and had to return it quickly due to medical emergency, person happily returned and refunded all. He was too good to be true. I see many bad reviews I think due to some odd circumstances people might have faced issues .
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July 2023 by Katie Phelps
Made an appointment at 1pm to get our hitch installed. Should’ve been a 30 minute appt, super quick install with no wiring required. When we showed up for our appt, somehow there were “four cars ahead of us” and the car wouldn’t be done until that night at the earliest. Since we didn’t plan for this, we had to spend $40 on an Uber out of there and then my husband and I both had to waste 2 more hours of our time to travel back to the location to pick up our car.
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July 2023 by Sylvia Ho
Rental moving boxes were dirty when I picked them up. The website said they would be cleaned between rentals and this is not true at all. The stuff said they would not clean the boxes. Drop off process was painfully long for half an hour. First the stuff asked for receipt which shouldn’t apply to rental drop off. Mentioned to her already it was a rental but she did not listen and shut down the conversation. The manager had to come out to resolve the issue.
