-
February 2024 by Amado Dominguez
Cristal helped me today and gave me excellent customer service, she was very fast and friendly!!! It is the best service I have received from U-HAUL
-
December 2023 by Danel G.
Sonnet helped us with the car trailer we rented. She made the process fast and easy. We rented the trailer for 4 hours to bring a car from Pyuallup, we brought it back and returning it was not a problem. Made the procedure clear how to put back the trailer, and even helped take off the chains and with guidance.
-
December 2023 by Viktor Bazarov
I rented a trailer from them today. Check in was pretty fast as well as drop off. No extra charges , paid what was shown online. They helped to hook it up and take it off.
-
September 2023 by Violé von Krause
This 5 star review is for Stephanie! I recently used this U-Haul location for my short-term storage needs, and Stephanie’s assistance was invaluable. She was incredibly kind and went above and beyond to help me after hours when she was about to get in her car and go home for the evening. Even during busy times, Stephanie maintained her professionalism and made sure I was well taken care of. Stephanie’s dedication to customers is truly commendable!
-
August 2023 by Kristeena Russell
Horrible service . I have a reservation for 7 AM. I'm standing here watching Two men move trucks and trailers with six people outside waiting for service. If you have a reservation at 7 AM and you run into truck for 7 hours, they expect you to have it back by one, but if I can't get my truck to 8 what time do they give me to bring the truck back. I would not suggest this you have a place to anybody
-
June 2023 by Kevin Harrison
Shady. Not straight up with you. They play games with you and hang you out to dry after waiting all day for a piece of equipment they don't have. Don't waste your time here.
-
March 2023 by Eric Embom (Oki doki)
I'll never rent a bed bug infested truck from uhaul again. This is the second time one was infested bad and the employees refused to wash it out.The managers and employees don't want it wet a few days and wouldn't fumeagate because they didn't want it to smell like chemicals.
-
February 2023 by Liam Scanlan
Full-service U-Haul spot here, with propane filling. Very helpful young lady getting a lot of work done this evening.Recommend this place.
-
January 2023 by Rachel B.
Went to U-Haul to pick up some shipping boxes. The gentleman at the register was friendly and efficient. They have a nice selection of packing and shipping supplies. Worth the drive from Issaquah.
-
November 2022 by Dennis Flanagan
I rented a trailer to grab my things from Wenatchee and back, I recomend you book online and then pick up, a word of caution if you are planning a weekend, book a week before you need as they are slamed most weekends and everything on the lot goees quick, as everyone wants to move at that time. I planned mid week as it was easyer and they mostly have everything availbel then. The crew was fast to point out where I needed to stage and get ready for them to hook me up as I waited in the SUV for them, then after a light check I was on my way. But I know from experence weekends are different and because of the volume of people renting they are not as fast. But I want them to know they did a good job and thanks.
-
November 2022 by Jane Wren
Check in to get the trailer was easy. The team member helped get everything attached and did the signal/brake check very quickly. Appreciated their help!
-
October 2022 by Jasmin E.
This place is SHADY. Rented a trailer on 10/1. We only needed it for a couple of hours and were told we could return it after hours. They even provided us with a link to mobile check in, so that we won't be liable for it if it got stolen from their lot or something. 5 days later we were charged over $100. My boyfriend called and he was told we were charged for TWO DAYS. That they needed to "investigate" and possibly a refund within 72 hours. I called them since I made the reservation and the lady who answered the phone was RUDE. Rude AF. She was snarky af. She kept saying she couldn't tell me anything even though I was the one that made the reservation and that she can only tell my bf why he was double charged. I got him on the phone and she put us on hold. Go figure. She got back and said she could refund the other half but pretty much told us we weren't supposed drop it off after hours because of a tragedy that once happened to another family. She said she wasn't supposed to be doing this but as a favor she will be refunding the other day???? Sorry but your employees provided us with a link to drop it off after hours why would we get penalized for dropping it off after hours??? "You can if you have to but you're not supposed to" was her reply and it made no sense. K thanks
-
October 2022 by Jake Johnson
I would avoid using this U-Haul. Not sure if it's poor management or not enough employees but things really slip through the cracks here.I had a trailer hitch installed. After dropping it off and paying I went home to get a call saying they don't have a part and cannot complete install. They work was reserved weeks in advance. Part was schedule to be shipped to the store. But it was not discovered they did not have it till after I dropped it off. I called corporate support who was able to track down the part and work with the Renton location on getting it and installing it. But if I did not go to corporate not sure my work would of ever gotten done.A week later I went to pick up a trailer. Getting it took a very long time. I went to inspect it and the door would not open or close all the way. They were not able to fix it so I got a refund and was told to call corporate support to find a new trailer. Corporate was able to find me a trailer on the other end of Seattle.The crew in west Seattle was much more professional. They helped me hook up and test the trailer where the Renton crew just told me where mine was and left and it was all on my to hook up and test.Everything got worked out but only because of corporate support. Avoid this location.
-
August 2022 by Pamela De Quadros Pinto
Young blond girl is very unprofessional and incredibly rude and a lot of atitude. Do not go here. When we made our weekend reservation she said the rate was $1.35 a mile then when we pick up the vehicle she said “well our weekend rate is $1.89”. You would think she would mention the weekend rate when booking a weekend reservation.
-
August 2022 by selina Guzman
Check your gas before you leave the parking lot we were on E when we got our truck they did not refund our money when we put gas on it customer services isn’t great don’t recommend this place at all !!!
