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October 2024 by Crystal Wick
Still waiting for a call back 2 days later with no call. Went in to get information on industrial machines with the plan to buy one and was told they couldn't give me a price on either of the machines because they didn't know what I needed and the other gentlemen was too busy selling something to someone else to just let me know so I could buy a machine from them. I do not recommend them for any sewing machine. You need a sewing machine go to quality sewing and vacuuming because they will actually help you. They will get you prices and make return calls next day. This place will not. And it sucks because I really wanted an industrial machine from them but luckily Amazon has industrial machines and quality sewing and vacuuming has all my other needs since this store will not make the customer priority. They will not call you back and they will not help you.
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September 2024 by Kara Day
Knowledgeable and friendly shop. Great prices. Bought my machine in to repair. Will be back.
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August 2024 by Dawn Roeder
Just the simple fact I have stopped my sewing ( obsession) to write this reviews speaks volumes ! They say there’s no crying in baseball but there is crying in sewing. I have eagerly and excitedly been sewing on my grandmothers 1967 all metal vintage Singer every day for a while
My trusty work horse and I creating many projects and investing hours together until… last Saturday when “she” broke. Two days of googling , swear words and stumbling around in a bad mood I finally called multiple shops… Not excited by the answers I was getting from other shops I then was greeted on the phone by Shawn from Sewing Machine Service who tried to troubleshot the problem but I ended up hauling my 30+ lb machine in asap. After a quote And timeline of 3-4 weeks , I shrugged my shoulders and left her in good hands with Kevin . Just two days later they called and told me my machine was already and at a fraction of the cost. I picked up my machine and Kevin ( who I found out is the owner and has worked there for over 50 years) went over my machine , educating me in depth on what went wrong and why ( mainly operator errors ). Kevin and his staff are incredibly knowledgeable, patience and understanding. Not only am I ecstatic my sewing has commenced once again but also knowing when things pop up again or I am in need of supplies ( MAYBE A NEW MACHINE!!) they are there !
? I would refer ! Don’t waste your time or money going anywhere else.
Thanks Kevin and staff !
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August 2024 by monica gutweis
All the staff are very helpful and knowledgeable. They all really take the time to give you the best service and experience when you visit their store. Dan, is one of the most reliable and hardworking people that I have met in a long time. He can repair almost any machine, and his knowledge of equipment is mind blowing. I 100% recommend this business to anyone who needs new sewing equipment or repairs.
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August 2024 by Summer Day
They were very kind, and I appreciate how helpful they were in answering all my questions and asking if I needed any further assistance.
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March 2024 by James Panello
This is the best place to have your sewing machine repaired by far the staff are great and they know there Business. They did a great job on my phaff 1245 great company
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January 2024 by Lynn Lyscio-Evans
The best service for my Bernina machines. They have quality in all their equipment, threads and customer service.
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November 2023 by Jacob Laitila
Well stocked, with good customer service and helpful staff
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November 2023 by George and Margaret McGill
Friendly people, fun projects, beautiful machines, great service, love my Bernina
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April 2023 by Gerry Z.
This is an impressive facility with good inventory, warm people to speak with, and an intense industrial sewing section. I took my girlfriend's old Singer in for a tune-up. She hadn't used it in a few years, and she wanted the presser foot replaced. They told me I'd spend more money on it than it was worth and showed me some better newer machines that I could buy. The Singer had been big purchase for her at the time she bought if for herself and she was attached to it. She knew her machine well, had taken two kids clothing needs through it, and just wanted it tuned up. They said they were backlogged, and it would take quite a while. I said "we're patient. Do whatever you need to do for maintenance and if you have questions call her." Quite a whole later I asked her if she'd heard from them. She said she'd gotten a message that the work had been completed, she'd been meaning to tell me, and that we could pick it up. I was a bit perturbed that my gal hadn't told me and was embarrassed that we let it sit a long time. We own that part, it might have been 6 months (?) from the time I dropped it off. I called them before I drove there, it's about half an hour from my house and wanted to confirm that it was done as I hadn't spoken with them myself. A warm voice answered the phone and found our record. She confirmed that the work had been completed and then sounded as shocked as I was when she said, "We disposed of the machine. But I don't see any record of calling you to tell you about that." I assured her that had they called we would have said "don't." She said "I'm very sorry this was a mistake I don't know how that happened. This isn't our procedure. If we're going to dispose of a machine, we call first, and I see that we didn't." I told her we'd only gotten a call that the work was done. I felt bad for her as the bearer of bad news and impressed that she just owned it. She could have said "our policy is that if you leave it here for more than 30 days after it's done, we dispose of it" and I would have been angry at ourselves for being so slow. Every business makes some mistakes. As do I. I was nervous about telling my gal what had happened and figured I should try to make it right. I said, "Ok, do you have some sewing machine I could replace it with then, would you give me some great screaming deal on a new machine?" Then her tone changed, and she sounded a bit indignant, 'We have some machines currently on sale, but not a screaming deal." That was my turn to be shocked. Maybe I had come across as trying to take advantage of them? I dunno. But it was clear that they were not going to do anything special for us. Ok, so you acknowledge that you threw away the machine without contacting us, contrary to your own policy, and aren't going to do anything about the material loss even though you acknowledge it was your fault? That's wrong. I'm writing this review today as it's been a few more months and sewing machines are on my mind. I'm reading reviews and deciding where to buy a replacement. Probably a Bernette 37 to replace the old Singer 2950 they threw away. That would be a nice upgrade for her but not terribly extravagant. I like small independent retailers and want to support them. I won't buy from Amazon or online at all for something like this. But I'm also not going to call these folks and try to discuss this again. They threw away a machine they said they would service and didn't offer anything but a verbal apology. "Whoops! Sorry. You can buy a new one at our currently offered prices." Nope.
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February 2023 by Kori T.
Excellent service...on the floor and with machine cleaning and repairs. Living 2 hours away, my girlfriends and I make the trek to Renton to support this family business. Why? Because of the friendly and knowledgeable staff, as well as better Bernina prices than others. Between myself and all my quilting friends, we have purchased over 15 machines from Cevin. We all give him a 5 star review!
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February 2023 by Kathryn B.
My 1-star review of Sewing Machine Service Co Inc in Renton WA is only because I can't give a 0-star review. I bought this sewing machine from them in 1975. Very long story, here's the abridged version: I took my sewing machine to them in mid-Nov 2022. They said it needed a part, so I left my it with them. I called in late-Nov, was told "The part is still not available." Called again in late-Dec and got the same answer, but this time I asked if they could look for other supplier for the part, and they said, "No. If our supplier doesn't have it, it's not available. It's a distribution chain issue." In late January I called around to see if I could find the part myself. Within 30 minutes, I had located THREE of them, two in Seattle where I live and one in Pennsylvania (they would overnight ship it to me). I called Sewing Machine Service Co Inc and told them I'd found the part. They were not interested in using a part "from an unknown source." After 2 1/2 months of waiting, I picked up my machine and took it to another shop (Hint: the biggest chain selling sewing machines and vacuums in Seattle). Now, here's the REAL news: after only 7 days I got a call from the technician saying the machine was ready, that it just needed adjustments, NO PARTS NEEDED, "running like new." And the service tune-up was $100 LESS than what Sewing Machine Service Co Inc estimated their service would cost.
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February 2023 by Charles Hooper
Great, Great store to deal with! Has been around along time and there definitely is a reason why! Bought a new machine for my leather work and 10 days later it developed a noise….contacted them and they immediately took care of it!( The machine has a bad motor bearing from the factory, stuff can happen!) but the point here is they took care of it for me promptly , no hassles! Additionally they set this machine up for ME! I need a slow machine with tons of power! They added a speed reducer ( accessory I purchased) the machine works FLAWLESSLY! Cevin (the owner) and Dan ( industrial sales and super tech) are really great people! Dealing with this store has been a real pleasure!
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January 2023 by Tonya Winter
Sold me a 4k+ flat seamer and it leaked oil so badly it wasn't possible to make anything without getting oil stains on the cloth. They wouldn't fix it and I finally had to force them to take it back.
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November 2022 by Vitaly Greck
My visit was to buy an internment use tool for the occasional parachute gear repair.On the first glance, the price tag on some of the equipment was steep. But I was very pleasantly surprised by the level of professionalism and extremely customer oriented attitude, how things are handled.The owner did not want to leave the me unhappy with the future purchase and make a quick sale. He rather asked what type of thread, what material used etc., and explained my options.Although I did not buy anything today - I will absolutely refer anyone who needs the equipment - go there. This business is not going to drain your wallet. They are making sure that you get what you _need_.Thank you very much for the great advice! Very astonishing to see that level of commitment to quality and satisfaction these days ...
