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February 2024 by Stacey N.
We had an appointment for 10:10am, arrived at 10 am. Lady walks out at 10:13am to tell me she will need to take a 15 minute break before she can help us. What is the point of making an appointment??? My young daughter had been fasting for the blood draw and had another doctor appointment right after this one that we had timed to work out time wise. So had to leave without the blood draw. Get your crap together Quest diagnostics. What terrible service.
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February 2024 by S G.
First time ever I leave a review on Yelp, and only doing so because the service was appalling. I will notify my insurance company to not send clients there until the technician in question is replaced. I fasted on lost 2 hours off work for this botched attempt at simple labwork. I have some tolerance to rudeness and lack of people skills, always remaining cheery and positive. I even tolerate for some minor "oopsie" filling out patient info, but measuring BP wrong, being unable to draw blood (which I've had done to me for decades with zero issues) And, the technician not feeling the need to apologize or even explain why she started working on my other arm until I questioned (she curtly said she got no blood from the first arm). And when I asked, politely, if there's someone else who could do it, she said no, suggested I go to another location and showed me the door. To be honest, I do not even trust her with the personal information she collected on me--she seems like the type you don't want handling anything of yours. Expecting a call from her supervisor while typing this.
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February 2024 by Alice Smith
they cancel your appointment if you are 10 mins late! like whatttttttttttttt?!
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February 2024 by Areliz Gomez Castañaza
Avoid this place at all cost.How do they dare or manage to lose my blood test??It has been a month of unsuccessful search for my file and my blood and the results are nowhere to be found.There is no customer service desk. If you happen to wait at the "lobby" and encounter someone who happens to work there, they will give you a phone number for Mr. Chris "remote service desk" Williams who will never ever return or call of give 2 flying sh about you.No need to think twice about this place, just avoid it. Your life could be at risk.
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January 2024 by Laura Bliss
These people do not care if you live or die. I don’t know if they’re understaffed, but the tech couldn’t figure out my lab order and spent over an hour googling all the tests. Then she could have cared less when I almost fainted even though that would be very dangerous for someone with my health conditions. I hope I never come here again.
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January 2024 by M B.
I suppose if one likes being treated like a robot, this is the place for you. I didn't get past the door, I arrived 20 minutes prior to noon (for a blood draw that takes less than 5 minutes) with no one ahead of me, and no one greeted me except a check in kiosk. I checked in on the kiosk and there were no appt times given except that it could be a while. I tried scanning their qr code and couldn't get to the website to make a later appt due to no phone service, and 10 minutes to noon there was a food delivery for one of the employees, who gladly accepted it and completely ignored me. No thanks, I'll get my blood draw at my doctor's office, no wonder your reviews are so bad. Must be nice to have an hour and a half long lunch.
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December 2023 by Hannah J.
I have been here 4 or 5 times in the last year and each experience has been wonderful! Amy has drawn my blood every single time. Amy is efficient and really just excellent at her job. Each appointment has been essentially painless and very quick, yet meticulous. I tried a different location closer to my home, but it wasn't worth it. I will continue spending the extra time to drive to Renton because the care I have received has been so superior!!
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November 2023 by Lisa Jansen
Arrived on time for scheduled appointment and checked in. 50 minutes later no sign of any staff. 4 additional patients waiting behind me. May have to walk out.
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November 2023 by Sandy A.
No one to help when the sign in kiosk was having problems, lab person was unfriendly, had to take shoes off and walk on a dirty floor, BP measured high because my watch detected a fall and I couldn't get the alarm off. Lab person would not retake it; feet are to be flat on floor and I could t reach the floor. She didn't care.y BP is totally fine now at home. Absolutely the worst lab in the area.
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September 2023 by Jonathan “Foxius” Slater
Checked in at 9:15a for scheduled appointment at 9:30a. Female phlebotomist said she didn't have an order for me to be there. I said, "I need a biometric don't from my company." She gave me a number to call, and they pushed the free order through. She had me go to room 1 for a weigh in, check my waist size, and did my blood pressure. When it came to the blood draw she missed the vein completely, and said that I was squirming, which I wasn't. I get plenty of blood draws done through Kaiser Permanente, and never have problems. The girl clearly didn't know what she was doing. I passed out in the chair for 5-10 minutes, then eventually regained consciousness and where I was. I asked if I was free to go, and in a huff she said "yes". I can't understand why these people at Quest can't be more sensible and kind to patients. You work for us. Not the other way around.
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September 2023 by Vincent Family
Checked in at 4:15. Waited with no one being helped on monitor. No one in standby line. 10 minute wait after check in, I was informed that they are closing soon and I can come back tomorrow. And they stop taking walk in patients at 4:00. Less than pleased. Will not be taking my business to Quest in the future.
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September 2023 by Flocko Blockowl
I called quest diagnostics on the phone to make an appointment. They said they don’t make appointments in the city of Seattle. They sent me to Renton to walk in. I just drove an hour to Renton and then onto urine samples and now they recommend me a third party at an urgent care place down the street.Never use this place if you have the time
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September 2023 by Liz Willmot
The tech tried multiple times to get a vein and couldn’t find it. She said there were no other nurses that could try and told me I had to go to another Quest facility if I needed to get my test done.
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September 2023 by Randy V.
Checked in at 4:15. Monitor said 0 people being helped, 0 people ahead of me. At 4:25 phlebotomist said that they were closing soon and I could come back tomorrow. I said well I've been waiting for 10 minutes with no one ahead or me and no one being served. She said that they stop taking walk in patients at 4:00. No signage. I will not be doing business with Quest lane in the future.
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August 2023 by Richard H.
Renee at this clinic is absolutely rude. Went there the last two days and she is awful. I will be advising my doctor's office to never use this facility. Wife had to go back into the clinic because the gauze they put on her became instantly saturated. When we walked back in there is no one in there so we knocked on the window at the reception desk. No assistance came. So we opened the door and Renee shouts "don't knock on the window". I told her about my wife and her reply was "who knocks on a window". I told her she was rude and to get the gal that helped my wife. The gal came but Renee kept on me. She couldn't care less my wife was bleeding! Told me to leave and she was calling 911 on us!!!! There is more but I am sick and tired of wasting any more energy on her. Will be speaking to the office and corporate as this is bad. Go somewhere else. She is horrible. Looking at all of the other reviews, the word "rude" is a very common theme. Sad....
