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February 2024 by Gianna Filips
Excellent customer service. Aubrey went above and beyond to help me get the tail light i needed for my Siena. He is very knowledgeable and friendly.
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February 2024 by Jordan B.
Highly recommend. Aubrey helped me with my parts and he is awesome. Goes above and beyond to help his customers. He will be the reason I come back to this store.
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January 2024 by Nenita Laurencio
I came to talk to the manager Aubrey but he never talk to me when I ask him a question he's no response.but 2 guys help me there very nice and polite.but not the manager
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January 2024 by Lisa Lee
A clerk named Aiden James Blaylock went above and beyond today to assist me in modifying and retrofitting wiper blade ! Awesome customer service super friendly and knowledgeable! I recommend shopping there to anyone!
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November 2023 by Kim Tran
I got a new battery here. The guy that works there, Kai, was super helpful in helping me find one. Great customer service and prices
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September 2023 by Safe Haven Northwest
Great experience. I am enjoying the new people and positive changes. I will be back
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September 2023 by Smart Puzzles
Shop anywhere but here. The employees are rude and lazy. The assistant manager clearly does a LOT of meth. From what I've seen, her and the guy in the back deal drugs out of the store. There are some sketchy people that work there. I've also seen personally, very inappropriate public displays of "affection" between the guy who looks hispanic and the girl with bright red hair. Of course this was while people, including myself were waiting to be helped. Do something about your employees, O'Reilly's!
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July 2023 by Michele G.
My mechanic called for brake parts. It was shipped to this store. The store he spoke to irdered the wrong part. I wasted my time and gas driving there. The first guy was EXTREMELY helpful and customer focused. The other guy who was out of uniform, arrogant, young, combative was NOT customer focused. Argumentative with the other gentleman who was trying hard to help me and price match. The part ended up way higher than expected. I later called to Speak to the regional manager. Ebrahim gave me the name of Eric and there's no Eric. I spoke to their manager who was not a good listener; not customer focused; very combative and unprofessional. I ended up calling customer relations to escalate my complaint. Very bad customer service except from the gentleman initially assisting me. I do not recommend this place because they do not value their customers and could care less about repeat customers.
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January 2023 by shawn robinson
Not bad they gave me the wrong part twice on separate occasions though
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August 2022 by Rick Allan
Took my car battery it to get a charge. Was told to return in 1 hour. When I returned they told me the battery was not any good. The cheapest replacement was $180. Pluse tax.Took the "Bad Battery " home and checked it . It was fully charged. Put it in my vehicle and had no problems. Never will I return to this location.Renton Highlands 4th Ave NE... DISHONEST STAFF!!This last week the temperature has been 85* - 90+* . As most should know extreme weather ( hot or cold) is hard on car batteries. This battery that was " dead , won't take a charde" according to staff is still going strong weeks after told it was bad, even throughout 90* weather!!
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July 2022 by B. F.
It was a good experience. Helpful person though he made me spend $25 more than it was nessecery. I guess a good sales man. Overall, it was a good experience. I usually go to auto zone this time also went both places to compare and auto zone did not give me a good vibe at all. I suppose they did not have good salespeople there.
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June 2022 by Megan S.
After going to a different O'Reillys who wouldn't do a battery test, we came here where someone did a battery test but they said they won't install it for us and said that we can borrow the tools if we want even tho their website says free installation? Just go to autozone in the same parking lot, they are way more friendly and helpful
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June 2022 by Wade Miller
This is a way better store than the sunset location. Also, I'd rather go here than autozone. The people are pretty friendly. Most of them are quite knowledgeable. Fair prices.
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February 2022 by Paul Lee
Great Place .Employees So Kind and Helpful.Thank You !!
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January 2022 by Rana Lutey
I bought some windshield wipers here, took them home and couldn't put them on. I went back to the store and they put them on for me. Thanks guys! Very helpful.
