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March 2024 by K R
Other reviewers are correct, they just want to get you in and out as soon as possible. I waited 2 months and took time off work to get an appointment with Dr. Le to maybe spend 5 minutes with her, only for her to barely look at my issues and blow them off. No real exam or offer for testing. Crazy waste of time. Why even be a doctor, do Telehealth if you wanna churn people out for cash.
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March 2024 by Mel D
I really used to like this place but, they have really gone downhill with customer service. When you call you feel like you're bothering them and the doctors are never available. What a shame but I'm looking for something else these days. May need to teach these people to be kinder to people on the phone who are going through things.
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March 2024 by Bruce & Sherry H
Pac Med used to be so much better. Had a physical and was told by 3 different people that I can NOT bring up any issues and that they only review test results and typical heart and lung checks. Pac Med could do so much better, but when the finance people are in charge their main priority is to get you out in 20 minutes, not actually provide care.
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March 2024 by Victoria Gomez
I checked in at the self check-in and was quickly attended to. Doctor Jenny Le was super informative and attentive. Thank you for making sure I was well taken care of!
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February 2024 by Jayden Fennell
I don’t usually write reviews but the staff here (except for the front desk and the guy who took blood samples) are not welcoming. For most people, hospitals & clinics trigger anxiety, I’m one of them. So when doctors & nurses come off as judgmental & treat the patient as if they don’t know anything about their own health, it makes visits all the more worse.If it wasn’t for the polite people checking me in and taking my blood, I’d probably give it a 1.Note to staff: how do you expect people to open up about health concerns if this if this if this is the norm?
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February 2024 by Nancy Pan
The staff here is amazing!!!
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February 2024 by Viajero1
The sign on the front door showing the hours of operation was incorrect, claiming they were still open on Saturdays. Because of that, I was not able to get blood drawn for my lab tests when I had planned to. It was an avoidable, very annoying inconvenience caused by their oversight. The sign should have been revised months ago when the change took place.
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February 2024 by Mika J
I've been complaining here for years I started at the old on on 601 carr Rd I wouldn't change nothing now I'm at the new on1801 Lind love it.
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January 2024 by Ric V.
They are fast, very little wait time. Very God staff. Large parking lot. The lab is very .
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December 2023 by Alyssa MP
The doctors and providers are great when you actually get to interact with them. My only complaint is when I send my doctor a message, I’m asking for advice from my doctor, not a medical assistant. Maybe a RN can respond cause they know when an appointment is necessary and when it’s appropriate to route to the doctor. Not every single thing needs an office visit..
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December 2023 by Shelly F
I've been with Pacmed for years. Since they've moved to Lind St in Renton from Talbot Rd they've gone downhill. The wellness visits are without the usual precautions . They don't check anything anymore. It used to be you were checked for moles and lumps, etc. Now it's just a 20 minute chat session with the doctor on the computer. I asked for a continuance of my handicap privilege and it's like pulling teeth. I was only given 6 months for the same issue I was given a year for before. I also had to plead for an additional privilege once that expired and was told to go and pick it up at the front desk, but to call first to let them know. I tried calling and was the 26th person on hold! I decided to drive all the way there from Fairwood, but when I arrived it wasn't at the front desk and everyone had just went to lunch. Very disorganized and insensitive to the patient. My time is just as valuable as theirs and my thoughts are why is it not mailed to me instead? Things could be handled much better in my opinion. Even though I don't like the location now, I still want to keep my doctor since I've been seeing her for many years. It's difficult to switch once you're older.
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December 2023 by Cameron Jin
Poor customer service. Caregiver hang up your phone if doesn't understand your question, rude, unprofessional, and lack of training.
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December 2023 by Karl Grendze
The Clinic, Doctors and care givers are fine. The phone system or phone tree sucks. You could not plan a poorer system for Healthcare. I missed a call with an urgent message to call back. It took me three attempts, being on hold for 30 minutes each time, before I was able to talk to a qualified representative. One could die before receiving their urgent information. Absolutely horrible!
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December 2023 by Alice McLean Barnes
The new offices are awesome. I bring my husband and mother here several times a month. It's an awesome place and run very efficiently.
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October 2023 by Sydney Sider
Went to my dr appt today. Greeted the clerk, gave him my ID and informed him I have new insurance. 10 mins later he comes to waiting area and tells me insurance not accepted by PacMed. I was disappointed. Returned home, checked with insurance company only to be told Drs and Specialists at Pacmed covered by my new insurance. Need to train their staff thoroughly so they know their job. Adrianne
