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February 2024 by Sarah Elske
I would just like to say shoutout to John! He did my oil change. Very commutative! Even though the people who previously worked at this location messed up my oil change he made sure to tell me when I stopped by today! Told me the issues and what he found! Even showed and explained a few things for knowledge. I was told the people who messed up were fired. I see how hard the guys work here and actually try their hardest to make sure everything’s good! They have a good team!
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February 2024 by Truong Dang
Stop by for an oil change today! Kira, Jonathan was super helpful and attentive! I’ve been here multiple times but this time was absolutely fantastic! Jiffy Lube, please give them a shoutout! Shoutout for the coupons from Jiffy Lube as well!
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February 2024 by Mary Radcliffe
The two attendances were very polite and trustworthy, They were honest and let me know I didn't need an oil change. The oil was clean and only needed to add a little more to top it off. Checked the tires, added air to all four tires, and I was on my way.
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February 2024 by Lucas Johnson
I was looking for a reliable place to get my oil changed nearby and ended up going to store 2599. Justin, John and Bogdan were very nice and prompt. It was the end of the day and they shared having done over 40 cars so far, but my car was finished very fast.It was a busy day and they still took the time to help extra attentive.I’ve already recommended them to a friend and will go back for whatever service I need and they offer.
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January 2024 by Lucas J.
I was looking for a reliable place to get my oil changed nearby and ended up going to store 2599. Justin, John and Bogdan were very nice and prompt. Easily applied and online coupon I found, so I even got a deal. It was the end of the day and they shared having done over 40 cars so far, but my car was finished very fast. It was a busy day and they still took the time to help extra attentive. I've already recommended them to a friend and will go back for whatever service I need and they offer.
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January 2024 by Jimmy LaGrosse
I came in for an oil change and then shortly after my car started having issues. After taking it to the mechanic, they stated the last time my car was serviced my transmission plug was loose, causing my transmission fluid to leak. As I have a subaru, it seems they mixed up my transmission plug and oil plug as they are close to each other. Because of this, my car's transmission is shot and needs to be replaced. This jiffylube franchise ruined my car.
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January 2024 by shabrina Rigney
Happy New year see you all of 2024 for services
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January 2024 by Jared Kanda
Guys were professional, quick and knowledgeable.
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January 2024 by Dean Story
Thank you. I feel a great trust
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December 2023 by Holly Gardner
The first location I went to told me they didn't have the specific oil for my vehicle and referred me to another location 2 miles away and told me if that location didn't have it, they would get it from o'riellys next door. I called the second location to let them know I was on my way and like the first location, they told me they were out of that particular oil as well. I asked them about getting it from oriellys and they said they had to call to see if they had it in stocks and put me on hold. When they came back to the phone, they told me oriellys was out of it as well. My car takes 10W-40. It's fairly common. So I decided to stop there myself and sure enough, they had PLENTY. I purchased the oil myself and brought it in there and no one said anything about it. I even asked the gentleman at oriellys if someone from jiffy lube called to see if they had 10w-40 in stock and they told me no one had called. I don't know why they would lie but this made me pretty mad. I feel like I should have been discounted for that but it needed to be done regardless... the only reason I gave them one star is because you can't post a review with no stars. I give them 0 stars!
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December 2023 by lacey barker
I came in with the Black Friday coupons that were emailed to me. The staff said that they could not rotate my tires per the coupon, because they were short staffed but if I wanted it done anyway it would cost extra money. Literally this was the only reason I came to Jiffy Lube compared to another place.
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November 2023 by John Prew
UpdateThe manager, Cathy, contacted me almost immediately. I appreciate her apology and for owning the store's mistake. She invited me back and said she'd personally care for my car on my next visit. I will be back, thanks to Cathy's humility and extreme ownership.I'm a fairly loyal Jiffy customer. Their location in Covington is amazing. This location (or at least today) missed the mark big time. No light check, no tire check, no fluid top-off. Basically, just changed my oil and took my money. The techs today were far too busy clowning around to take their jobs seriously or perform even the most basic of promised services. I don't think I'm coming back to this location.
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November 2023 by Erin Connors
This is my second time going to this location and second time receiving service from Cathy and Ryan. They’re both very kind, respectful, and knowledgeable. Definitely the most pleasant car service experience I’ve had.Service: Oil change
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November 2023 by Harry Singh
I feel robbed after spending $97 on synthetic blend oil change lol and they don't honor online coupons given on google maps. But after comparing with others like Midas i would say f u Jiffy. This is the first n last time i would come here.
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September 2023 by Jonathan “Foxius” Slater
36 minutes to tell me they couldn't get my oil filter off. Went down the road to Kent East Hill's Jiffy Lube, and they easily took it off with no fuss. Guess these guys at 108th just don't work out enough. Least they changed the wiper blades. Workers were swearing and cussing the entire time they were trying to work on my vehicle. How unprofessional can you be?
