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February 2024 by Janet Pastore
Was missing one of my forms when I got home it was in the mIl box I called & they said come on back & I was able to get my taxes finished! ?
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October 2023 by Renata Chu
Tried to come in to file my taxes, only one lady available and she was yelling out loud the other customer’s taxes. Absolutely a no go.
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April 2023 by Stian Kulystin
Gave me a quote for preparing taxes, then when they were finally ready just before tax day the rate doubled, apparently because the preparer hadn't actually reviewed my documents before giving me the quote. Also made a lot of incorrect asssumptions about my filing status that shows they didn't clearly look at what I submitted
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June 2022 by Jude C.
For the past 6 years I've been going to this H&R Location not once I've ever had any issues filing my taxes, thanks to Deborah who has been the one doing my taxes, I can't ever thank her enough for ensuring that I a long with others lady that she meets our tax expectations.
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April 2022 by Amanda Wright
I made an appt with Phillip. At the appt I was told by him that I didn't need to meet with him because I'd uploaded my documents to the website and he couldn't do it in 15 minutes. The website was horrible. It showed a to do list that when clicked it would bring me to a blank page and do nothing. I had to open 3 different browsers to continue working on my taxes. The Messages button would disappear. Lori said she changed our taxes to see what it would look like had we not received the child income tax, we never discussed this. The only thing we discussed was additional write offs for itemization. When I went to submit our taxes, due to her changes, we submitted for a $2156 return when we owed $844. The website was not clear on which one was submitted, if it was submitted, and didn't give us options on how to pay. I ended up going to the IRS page and just directly paying our taxes. I'm not sure Lori would have even fixed the taxes had I not pointed out the change.
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April 2022 by Vivian Camacho
The Tax Preparer has a genuine heart of service. Front desk staff has an amazing personality.
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April 2022 by Borio Bacalzo
Very personable kind and quality service.
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March 2022 by Ronald T.
Terrible place. I made an appointment. I shouldn't have. I had to stick with the person I was assigned and for whatever reason he/her previous client took much, MUCH longer. Which meant walk-ins were seen before us. Seen and completed before us. Terrible place.
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March 2022 by Vince n fran
very friendly, professional and courteous.
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February 2022 by Lucy Pozos
Sad i was not able to get the wonderful service many people talk about, after reading such good reviews i called to schedule an appointment, only to be treated in a very poor manner by the person that answered the phone, she was very rude and unprofessional, i had to terminate the call without scheduling the appointment. The person that answered the phone, in a business, is the first contact a client has with it and sets the tone for what one can expect to receive, so sad that every time I drive by the place or see the H&R add on TV the only thing i can think of is the way she treated me.
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February 2022 by Samuel Enriquez
This was my first experience with a tax preparation expert, it was a very positive one.
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February 2022 by pale_orchid
Awesome, friendly, professional, and thorough service. Very happy.
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June 2021 by Jean Carson
They have been my tax preparer for many years, and I never had a problem with their service.
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June 2021 by Michael Wilkens
The agent I worked with was very knowledgeable and professional. Great personality.
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May 2021 by Toom Kantiyavong
Mion Kim is the best!I am so lucky to have her as my go-to person. very detailed, efficient, ready to answer questions, and make sure I get it done.
