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February 2024 by Cathy S
Staff was friendly and informative. Clearly explained what needed to be fixed, what my options were to fix them, and the cost. Was a great experience.
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February 2024 by Charlton Lee
Very professional. Excellent customer service. I love the lifetime wheel alignment - no brainer. Highly recommended
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February 2024 by Anya Jam
Wrong information was provided
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February 2024 by JASON CHEN
John, the store manager, provided me with professional and personal help taking my damaged tire. Reordering a new tire and found a temporary tire so that I still have a vehicle to go to hospital to my procedure done.This was my second time to have services from John since I moved from Spokane. Really impressed with his great car care. Strongly recommended.
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February 2024 by Annie Chen
My car stalled twice at a red light and I had no idea what was causing that to happen. It was pretty scary especially in the middle of busy traffic. John and the Firestone team helped me figure out the exact cause of this issue. My car feels brand new again. This location is my favorite. Excellent service and great communication. John really went out of his way and made sure they fixed the problem for me at the best price. What stood out to me most is he cared as well with the rest of the team. Thank you again for making this stressful situation as easy as possible. Another great experience with Firestone.
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January 2024 by James Christopher
Great service with fast turn around time.
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January 2024 by Hadron Collider
LOW class, Up sale tricksters
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January 2024 by Gin Wang
I was in a pinch with a flat tire Sunday afternoon, and even though they were super busy and close to closing time they still took care of me, which I really appreciated so I wouldn’t be stranded.
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January 2024 by Julie Johnson
I love this place and the people it's a wonderful experience every time I go there thanks guys
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January 2024 by Kev Thapaliya
Pleasant service. Highly recommend.
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January 2024 by S Peterson
I actually recommended this particular location to a customer in the waiting area. She’d had problems at another tire company. I felt secure in relaying our experiences and trust in this location.
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January 2024 by Greg Aikens
Quality work performed by very competent customer service personnel and technicians.
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January 2024 by Hiệp Nguyễn
Great, you guys are very professional, enthusiastic and fun. I love car maintenance here. Thank you very much (*****)
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December 2023 by Polish Muskatoon
It’s not a Lamborghini! I brought my 1986 Toyota Pickup in for brakes, and they kept adjusting the price upwards from about $850 to finally $1350 after several readjustments. I was charged extra because it is a 4WD model, although it has the same braking system as a 2WD. Nevertheless, I just wanted my truck back, so I played along with this aggravating process, and the truck is already on the lift in the service bay with the wheels off, right? This is a nice service facility because they are open on the weekends, have frequent sales, and you can charge the bill to your Firestone credit card. However, I would temper that by advising that you only bring late model, generic vehicles here for repairs, because this eighties Toyota really threw them for a loop. The brake job is okay, although it doesn’t stop on a dime, although it never did, and that may be an inherent trait of these older pickups. They did some additional work, cooling system flush and belts, which may not have been imperative but does help the truck run better and they quoted that over the phone before proceeding. I felt to a certain extent that the service staff were trolling me with ups and extras, but they got the job done in good time, so I guess the service was passable. You may want to get a second opinion from an independent mechanic who gives a rip about what you think of their business. Also, there may be better options like Discount Tire or Les Schwab.
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November 2023 by Flordy Mabansag
John is the best!!! 5 star service he was super quick and friendly, even on a busy Sunday where it was hard to make an appt anywhere! No extra gimmicks or frills, just straight forward honest advice to help me fix my wheel on my Kia Soul. Thank you John I highly recommend anyone to come here!
