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February 2024 by Jen S.
I rent from this location on a regular basis. The current branch manager, Allyson Sasse is amazing! She is super professional, very personable and works hard to get me in and out as quickly as possible without missing a beat. You can tell she not only takes quality care of any and all customers that come in but also the people that work for her. She is respectful and kind and treats those that come in contact with professionalism. Grateful for the opportunity to work with her.
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October 2023 by Fred Armenta
To Allyson the Manager and staff @ Enterprise Rental on Sunset inRenton.Dear Allyson,I want to take a moment to express my sincere gratitude for the car we rented at your location Enterprise Rental in Renton. Your generosity and thoughtfulness have genuinely made a difference in our lives, and we are deeply appreciative. Your kindness and your amazing staff have not only provided us with exceptional service but also reminded us of the importance of kindness and compassion in our world. Your willingness to go above and beyond to assist us in selecting a clean car, a safe and secure car, as well as your professional staff making sure all the important issues from going through the car with a fine tooth comb checking for any blemishes that might be in the car, which had none, to explaining the entire rental agreement and making sure we were 100% satisfied, means more to us than words can express.From the point we walked into your office, your staff were smiling and greeting us as we entered the building. The positive mental attitude the staff had lit up the lobby @ your office and the willingness to assist us in every situation. Your management, leadership, and directions speak volumes about how you conduct yourself with outstanding service, professionalism, and common courtesy for all.In conclusion, I have been traveling for 45 years as an Account executive and have been through many airports and rental car agencies globally, and I have to say, your location ranks #1 in my books.Again, thank you for the outstanding customer service & leadership and I will be your biggest cheerleader and spread the word about you & staff and the super VIP treatment you will get at your location @ Enterprise Car Rental. BRAVO!
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October 2023 by William H
I had a very good experience at the Enterprise Rent-A-Car in Renton Highlands, notably better than at other rental agencies, especially those located at the airport. Kendra and Allyson were both friendly and efficient, making the rental process smooth. I would recommend choosing this location over others if you have the option.
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October 2023 by Candace
Not great. Staff was friendly but the car wasn't in very good shape- radio knob and a floor mat missing, had a lot of wear and tear, and the maintenance light was on while I had it but the customer service said it wasn't due for service. Car took a minute to cold start in the morning. I had pre-scheduled a pickup but the car wasn't ready- still needed to be washed and vacuumed. It was also on E when I left the lot- they said I could bring it back on E also but i would have rather not have to drive it on E to return it. I was sent a survey after rental and the link never worked, they wouldn't resend another link.
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September 2023 by Shara Stevens
Best customer service always. It is the Enterprise way to have employees understand and empathize with the customers. I am never disappointed with enterprise. This establishment is no different. The team that works here is kind and helpful. Definitely would rent from here again.
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September 2023 by Alfredo A.
To Allyson the Manager and staff of Enterprise rental car on Sunset Rd. in Renton. Dear Allyson, I want to take a moment to express my sincere gratitude for the car we rented at your location Enterprise Rental in Renton. Your generosity and thoughtfulness have genuinely made a difference in our lives, and we are deeply appreciative. Your kindness and your amazing staff have not only provided us with exceptional service but also reminded us of the importance of kindness and compassion in our world. Your willingness to go above and beyond to assist us in selecting a clean car, a safe and secure car, as well as your professional staff making sure all the important issues from going through the car with a fine tooth comb checking for any blemishes that might be in the car, which had none, to explaining the entire rental agreement and making sure we were 100% satisfied, means more to us than words can express. From the point we walked into your office, your staff were smiling and greeting us as we entered the building. The positive mental attitude the staff had lit up the lobby @ your office and the willingness to assist us in every situation. Your management, leadership, and directions speak volumes about how you conduct yourself with outstanding service, professionalism, and common courtesy for all. In conclusion, I have been traveling for 45 years as an Account executive and have been through many airports and rental car agencies globally, and I have to say, your location ranks #1 in my books. Again, thank you for the outstanding customer service & leadership and I will be your biggest cheerleader and spread the word about you & staff and the super VIP treatment you will get at your location @ Enterprise Car Rental. BRAVO!
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September 2023 by Michael Heath
I called store directly and they booked reservation for me and when I show up, they say they don’t have a reservation since I called the 1-800 number which I did not. Everyone who works there lies to cover up their incompetence. Stay away!!
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September 2023 by Nana C
Alyson was amazing! Great customer service! I just wish car was cleaner. There was crumbs everywhere, etc. but I still give five star just because Alyson was on point and delivered exactly what I asked.
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September 2023 by Jeff martinez
Fantastic, personable service, had the vehicle I wanted ready and waiting
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July 2023 by Asveen Kumar
Great people and excellent customer service. Thanks to Jenna who was helping us together with Allison her supervisor. They went out of their way to get me the vehicle I was comfortable in. Quick and easy transaction and the best car rental experience.
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July 2023 by David Smith
Helpful and friendly staff they got me a rental after my car was stolen. So I can get around town and get back and forth to work.
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June 2023 by Mehdi Hajizadegan
It seems they don’t understand the reservation meaning! I booked a car two weeks before my trip, but they just called me one day before my reservation date and said that they don’t have any car available because people booked overnight!
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May 2023 by Chandra M.
I recently took the car from Renton and it was a nightmare and worst experience I ever had with rental services. 1. Initially when I booked last min when I about to pickup 1 day prior they called me and said we don't have cars and can't offer the booking and they said to cancel it. When I check online same time I see they had enough cars and it was allowing me to book the cars. 2. When I went to rental to show off then they offered multiple cars and asked to chose one of it. Initially I selected one and then I requested for other immediately then other agent came and said no it was already booked and can't offer it. By the way the same car was given to my friend later and he did not block that particular car 3. Initially they said there will be drop off fee $50 at other locations and on the day while dropping I called and asked they said it's $100 which clearly says they are cheating the customers. Later when I called drop off place they said they can reverse the drop off fee which they never did. 4. Finally one of the worst customer services they were rude and did not treat us properly one of the worst customer service.
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May 2023 by theLegion Within
super friendly staff, this location is in the process of getting a makeover (per the manager) - new interior office, repaving the lot, etc
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April 2023 by Shawn Huffman
My experience started out on the wrong foot, the reservation was messed up. Once Allyson found out about the issues i was having she was right on it. She got me into a car quickly, her and her staff were a pleasure to work with and turned my frown into a smile.David Huffman
