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December 2023 by Andrew S.
My experience at Crash Champions Collision Repair in Renton was, unfortunately, far from ideal. The day I dropped off my car for repair should have been a simple drop off, yet it became a series of frustrating setbacks.Initially, the check-in process hit a snag when I was informed that I needed to wait for another staff member, as the one currently at the front desk was about to take her lunch break in five mins. A minor inconvenience, perhaps, but not the best start.As the repair progressed, the timeline extended due to backordered parts, a situation I totally understood. However, the recurring promises of a swift resolution turned into a weekly/monthly routine, prolonging the process unnecessarily.When the awaited parts finally arrived, I expected a resolution, only to be informed of another delay. Apparently, the team was unprepared and unfamiliar with the specifics of my car's frame, given its newer model. So after being in their possession for about four and a half months, left me seriously understandably frustrated. Like would you not be?Regrettably, I cannot recommend Crash Champions Collision Repair to others based on this experience. Consider alternatives to avoid the frustration and prolonged timelines.**To add on, trash that was certainly not there before was all left behind along with all of their paper work and the gas tank level was not the same as where I left it. So clearly they're driving everyone's vehicle that's suppose to be getting repaired for their lunch break or joyride.
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December 2023 by Frank Whitesell
Attempting to work with Service King was a big disappointment. I was calling the number tied to their Redmond location for service at the Renton shop. I tried working with them for 10 weeks on a car repair tied to an insurance claim and the repair work was never started. There was difficulty finding parts, which is understandable. After 9 weeks I called them to discuss options. They told me they would be back to me in 2 days. After a week of waiting, I called again. The service rep had no news, but said she would call back and she did. On that return call, she told me they don’t do the type of repairs I need so I need to go to some other shop. What? You just figured that out after having the car in your shop to review, 10 weeks pass, and now you tell me? Absurdly unprofessional and an enormous loss of time to get my car repaired.
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December 2023 by Frank W.
Attempting to work with Service King/Crash Champion was a big disappointment. I was calling their number tied to their Redmond location, but was looking for service in the Renton location. I tried working with them for 10 weeks on a car repair tied to an insurance claim and the repair work was never started. There was difficulty finding parts, which is understandable. After 9 weeks I called them to discuss options. They told me they would be back to me in 2 days. After a week of waiting, I called again. The service rep had no news, but said she would call back and she did. On that return call, she told me they don't do the type of repairs I need so I need to go to some other shop. What? You just figured that out after having the car in your shop to review, 10 weeks pass, and now you tell me? Absurdly unprofessional and an enormous loss of time to get my car repaired.
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November 2023 by Lance Van Scyoc
Great service and fast turn around time. Stefanie was great!!! And my car looks great, thanks crash Champs.
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November 2023 by Tan Nguyen
Good pricing and service compared other repair shops nearby. Nice staff .
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October 2023 by Yaier Ron-Rubinstein (BaBa)
Walked in with a simple fast fix.Less than 10 min after a nice guy "touch" the car to be able to drive comfortably.No charge.I'll come back to complete the fix.Great job guys!
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October 2023 by Xong Her
If I could give this place 0 stars I would…. They’ve lied over and over again about when I’ll be getting my car back… and I still don’t have it. It’s been over a month and they keep making up excuses about ordering the wrong parts and won’t even answer the phone when I call. If I were you I would take my business else where unless you don’t mind waiting half a year…. I saw another review of someone waiting at least 7 months. This place is trash!Service: Steering & suspension repair
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September 2023 by Grecia Perez
Not satisfied with the removal of my bumper. Took my car in to get the sensor checked out, did not get any work done here, but the removal and placement of my bumper was not done professionally. The trim of the bumper and clips were cracked and broken. Truly do not appreciate the way car was mishandled at the Renton location.
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September 2023 by Armando Bargas
You can tell they are busy but very friendly and they are good about communicating time lines.. thanks!
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July 2023 by Ashley Halvorson
First experience with a body shop. Honestly, making the initial appointment was challenging. But once it was set, everything else ran smooth. I was called a week after drop off with an estimate for when the car would be ready. They finished up a day early. They are busy. Just about everyone everywhere is short staffed. Supply chain issues and labor shortage issues aside, they handled my case with superior customer service and professionalism. Even when I asked about a couple things on my car I didn't notice before, they treated me with seriousness and respect. Not once did I feel rushed or an inconvenience. I would use this place again for sure.
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July 2023 by STEVE CUMMINGS
Scheduling an appointment was very frustrating, to say the least. GEICO forwarded me their instruction to be there BY 11 AM. We arrived at 9 00 and had to wait two hours before the estimate. Only then did I learn we were supposed to arrive exactly AT 11 00. This is a mega body shop that is very impersonal and rigid. I hope they make the simple repair without further frustration.
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June 2023 by Dawn Fulmer
It took 7 months and a lot of lies from this car shop to get my car fixed. They talked to me in the most disrespectful way and treated me like trash. They needed to only fix a very small dent and scratch on my rear corner panel and rear bumper. The first time having my car, they said that my bumper was on back order and so they had my car waiting there for 4 weeks. Then they said that the bumper they received was cracked but they had fixed the other damage. I decided to take my car back while waiting for the replacement bumper. But when I picked it up, they had not fixed any of the damage. So we decided to wait for the new bumper to arrive and then they would fix it all. Then they told the insurance company it was fixed and got their payout. After 6 months of calling with no answer and leaving countless messages, the insurance company finally got them to answer. They said they had the new bumper and made an appointment for the 1 day repair. The next day after dropping it off, they called to say the bumper was cracked and they had to order another one. I asked if I could have proof that this was in fact the second cracked bumper for my car. They would not provide it. Then another employee called me to tell me they wanted to keep it another week to wait for the bumper. When I confronted her about the lying, she finally admitted it and worded it in a way that I was a difficult customer who wasn’t patient, this was 7 days after the one day repair. I finally got my car back 5 days later. Yes, the original damage was fixed. But for some reason they broke off my cell phone charger inside my car, breaking a piece of the dash it was attached to. Did I mention I have a brand new 2023 car. Do not go to the shop. Tell all your friends, they do horrible work and their staff is disrespectful.Service: Body & Trim
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May 2023 by Katie Spencer
Apparently while my car was there getting fixed, someone cut the fence and went through all the cars. So they don't lock your cars, my car had been gone through, sunglasses stolen, my car jack was stolen, we were never notified that the incident happened so we could file a report when it happened....Service: Painting
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March 2023 by Temesgen Kebede
They are not helping as a professional.
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March 2023 by N P
On 2/9/2023 I visited this place. The young Asian woman (so-called manager) was HORRIBLE!!! She said so many negative things to me; "you may want to shop around because we may not be able to fix your car to your liking". "You don't look like one of those crazy people". "I see a dent on your car. Were you in a hail storm?" There was no dent. These were some of things said to me. I asked the other young girl for the owners number. She said she didn't have. Eventually I told her I would go elsewhere. AVOID THIS PLACE!
