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January 2024 by Stacy Barnes
The worst pawn shop in the chain. They go out of their way not to serve you. Closed for lunch at 4:30, both employees close the entire store to take lunch together. There are possibly more employees hiding in the back. Meanwhile customers trying to pay, run late for work, school and other obligations. Standing in the freezing cold while you see the employees inside doing nothing, trying to avoid eye contact. Everytime I come to this store employees hide in the back and play NOT IT. Getting my stuff today so I will never have to return. Gotta spend 1 whole hour in the car waiting first!
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October 2023 by Kathy Lam
Yesterday I came in and you tried to sell me my MacBook Air 2023 for $300-$400 what a rip off. I went to your other locations and they offered it for $500.
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October 2023 by Chozen Gemz
The main issue I have with my experience here is how the staff acts and assumes the customer will get upset if/when they tell the customer the value of the item that they brought in is worthless. From having another staff member come out the back to insert their 2 cents that's not needed to the conversation, to the raising of the voice, and the constant repeating of "Sorry! There's nothing I can do with this!" Like...once is enough. The ridicule and shame tactics they put on potential customers is sad. It is discouraging because not everyone knows how capitalism works or the value of things. I would say, do better. People are already discouraged having to pawn things they have a bond with that holds precious memories and to scold them when they've done nothing worthy of the mistreatment they've received is absolutely disgusting. That's the behavior that turns good people bad. Just because you've had a few rude customers does not mean you can justify it by taking it out on others.
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October 2023 by Jc Cruz
Don’t buy anything from here. The items don’t work and they don’t want to return your money or a refund.
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August 2023 by Enjunay Jones-lee
Literally the worst pawn shop ever. Raj, Susanna, Lance have the worst customer service possible very very rude and disrespectful. Everytime I come in they treat as if I’m not a person.
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July 2023 by S. “Knaythe” D.
You get ignored every time you walk in there. in the last year, they lost 2 gun sales from me.
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April 2023 by Danielle G.
When I first walked in, I was greeted by the manager. She seemed very friendly, welcomed me in. She sent me to an employee station to handle my business. Laycie was great! Friendly, pleasant, happy to assist me with anything I needed. I was there for quite a while, the store was clean, organized, and had a fair amount of inventory on the shelves for sale. Laycie was patient, as I brought a lot in to deal with. which was a huge relief. While I was there, I observed the manager being quite rude to all three of the employees. She showed them little respect, (in front of customers) and did not treat any of the three employees like the valuable hard working individuals they seemed to be the whole time I was there. I got the impression that she abused her position as a manager by showing all her employees that they were not worthy of any respect. That is not appropriate to bully employees, especially in front of customers. I'm guessing the manager (Brenda) has a high turn over of employees. Nobody deserves to be treated like that, especially at work. Laycie, Terry, and Keyon all three of you are great! Brenda, if you do not know how to treat hard working valuable employees, you are in the wrong position. I know it must be hard to go to work, and get treated as if you don't matter by management. Who wants to go to work and get abused and talked down to all day? You guys deserve to be valued, appreciated, and treated like gold. Not talked down to, and embarrassed in front of customers. I appreciate you!! Thank you for being positive in a bad environment. You deserve way better then that.
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April 2023 by Czech-Slovak American
BEWARE this store! There try STOLEN your gold! If you have for sell some gold, give you less price as when you borough the money! The price what offer you is $10 for 1g 14k gold! Other places give you $30 for same!
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March 2023 by Alicia Violetti
Brenda is a horrible manager of the store, extremely rude. Was looking to purchase watches the watches were priced 60$ in the case but would tell me there 70$. I was there two days prior speaking to another sales memeber they stated there was a Rolex coming in. I spoke to BRENDA about it and she stated it sold two days ago. She is extremely unprofessional. I would avoid this place at all cost and do not waste your money!!
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January 2023 by Alexandru Sandu
I had an item here before so I decided to take it in again . The new Management said That they couldn’t find the price point also that because my score is low they can’t loan on it and that is risky . I have been a customer for a longtime and seen my low balling in this industry but they are really are not worth the try especially when the item been here before and I got the loan respectively without any uncomfortable feeling . Brenda which is the new manager for this location need more guidelines as to what you can do for you clients especially you are new and making judgments without merit . In my case I think Was wrong but I’m leaving this comment here to help you make the right choice don’t waste your time. I would have left sooner but I gave them the time and let them make a decision on and item that is $2300 and wanted to give me $500 come on that is a rip off and you know it the lower the loan the interest is higher and of course they make there money not happy with your service.
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January 2023 by Salish Territories
Went there yesterday with my XBox X series and was ask if I needed more than what I ask for I did ask another 20$ and it was helpful in what I needed it for would go back there again
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December 2022 by Tiffany H
Selesa was very friendly and had great customer service skills!
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December 2022 by DloThaGreat
So many computer monitors and DVD’s ? I would love to see more
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December 2022 by Don Blackwell
I was once a customer, now I'm an employees and I gotta tell ya being from Texas you hear and see alot of different things in a pawnshop but here it's personable and I enjoy just being here. Come get great deals, great customer service and a great time. Cash America Pawn is a great place to learn, laugh and land long lasting friendships!
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December 2022 by Maurice G.
Great location and amazing management team inserted into establishment.Very nice and entertaining staff!
