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February 2024 by Riana E.
ABSOLUTELY amazing customer service from all departments! Everyone was so lovely helpful and honest here! It was also my boyfriend's birthday and everyone in there wished him a happy birthday. Good prices, beautiful clean jewelry! And everything was in great condition throughout the store. Very grateful, they definitely uplifted our spirits for the day!
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January 2024 by Roberto
The customer service is so bad, they have an attitude like they are doing you a favor purchasing from them, and not the other way around. Very condescending attitude! I browsed through there reviews, all there negative reviews is about the poor customer service. Just go to pintos they are polite, and have a better selection.
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January 2024 by Daniel Resch
Awesome knowledgeable staff, great layaway friendly owners
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December 2023 by Venetia Wilson
This is an update to my Post dated December 1st 2023. Today it was excellent to connect with the owner Melanie and Andrew who helped me through a difficult situation. Over the years Andrew has always been someone to trust So I was pleasantly surprised and touched to receive a call from him today about my concern. Not only did he take time to patiently listen to my heart but also helped me to understand policy clearer. He made me feel like a real customer again by stepping in warmly and quickly to help resolve the situation. Well, he exceeded my expectations by blessing me with a generous much needed donation towards my loan. Although not obligated to do anything for me it just shows the type of person he is. His unique care and concern for the customer shows clearly through his actions and speaks volumes about Ben's loans. I want to thank Melanie And Andrew for caring enough about me to Understand where I was coming from and helping to resolve this matter. Most of all I appreciate both of them for working with me to regain years of trust again. Thank you.
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October 2023 by Christian
Their ammo pricing and selection overall for every category is not bad. They have all types of cool accessories and parts for your firearm that some places don’t have. In all honesty I would rather go here to buy anything firearm related than anywhere else.
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August 2023 by Rick
Really good shop with audio equipment, good selection of jewelry and coins, the staff is so amazing I happened to drop my money and the really nice young man found me in the parking lot to tell me I dropped it.
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April 2023 by dad papawheelie
This is a great gun store, tucked away behind an interesting pawn shop that’s filled with nice tools.The guys are all seasoned pros. You’ll find them knowledgeable, very friendly, and ready to help. There are generally 3 on duty, so you seldom have to wait. Whether you’re a long-time firearms person, or a first timer; this shop is well worth visiting. For newcomers, they’ll take all the time you need. For seasoned guys and gals, you’re still likely to learn something new.While there, I’ll generally chat with a customer or two who happens to be a women or person of color. So, if you’re a bit apprehensive, all patrons get equal respect. I mention this because sadly, gun shops can come up short in this area.Regarding inventory; it is very good, both new and used. They also have a large display of high-quality knives, and plenty of ammo and accessories. And, if they don’t have what you need, they’re happy to order it - and they’ll have it for you in days, not weeks. Lastly, prices are always competitive.This is an overall top-notch shop. If you haven't been in yet, it is well worth your time - you won't be disappointed.From long-time customer,Thomas
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April 2023 by Andrew Tran
I recently visited Ben Loan's to do a private transfer and purchase an AR rifle. The staff was incredibly friendly and helpful throughout the entire process. They were knowledgeable about the products and were able to answer any questions I had.The private transfer process was smooth and efficient, and the staff made sure that all necessary paperwork was completed accurately and on time. They also took the time to explain the regulations and requirements surrounding private transfers, which was very helpful for a first-time buyer like myself.When it came to purchasing the AR rifle, the staff went above and beyond to help me find the perfect one for my needs. They were patient and listened to my concerns, and were able to recommend a model that exceeded my expectations. They also offered competitive pricing, which was an added bonus.Overall, I had a great experience at Ben Loan's and would highly recommend it to anyone looking for a local FLL. The staff's knowledge, helpfulness, and friendly demeanor made the entire process stress-free and enjoyable.
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April 2023 by shannon ho
I honestly come here for any gun transfer in the Renton area or south of Seattle. Great place they're fair on prices and pleasant people. I've done at least 5 transfers here and everytime had the same cashier.Would recommend for transfers or any pawn related item.
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March 2023 by Bonifacio V.
Was told that this shop had the lowest prices for firearms in town. I should had done some research first before my Purchased of a Rossi rb22 with them ($189.99). The sales person quoted for sure they have the lowest price. BS. They are over charging the same firearm available locally. Spoke to the manager greg and still haven't got a call back from the owner Melanie. They wanna charge a restocking fee even after I just purchased 2 days ago. Bad business and bad practice. You can get a better price and helpful service elsewhere.
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March 2023 by Mark Bolter
I was impressed by this clean, professional, well lit store. The gun case staff were particularly professional, friendly, and well informed. I will definitely go back!
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March 2023 by 490maico
We have been a customer here at Ben’s Loan since the 1970’s….Always a pleasure with the staff, very professional. Thanks again for the good service.
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March 2023 by Fuk N.
Have been a customer at Ben's Loan since the 1970's....always a pleasant experience, top quality staff, very professional staff. Thank you for 40+ years of good, professional, pleasant service.
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February 2023 by Madam Champ
I can never get help when I go in here. I wanted to purchase a gun and ask a couple questions, but every time I go, there’s a bunch of w/s looking guys in the way, getting all the attention from employees, as if their gun worshiping selves don’t already know everything there is to know about a gun. It’s also full of the wannabe white Latinos. They move here and lose their identity. It’s sickening! I won’t be going to Bens ever again. Very rude customer service. They cater to their own kind or the Latinos that have assimilated to their gun obsessed, w/s culture.
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January 2023 by Enrique Diaz
Have used layaway to purchase fire arms several times. I had paid $800 total of the $1000 and I received a call to pick up my 30rd mag since the ban was going to be enacted. I went to pick up my magazine only to be told my Draco Pistol had been sold to somebody else because I had not made a payment. I was told I would be given a $200 credit for another ar pistol in stock. Not happy after being a repeat customer for over 7 years.
