-
July 2024 by Sya Magee
Had an appointment to do a legal name change on my account. Spent an hour going through the process and was sent home with everything taken care of. Found out several days later when I was supposed to receive my updated documents reflecting name change that they did not actually make the change. This having to repeat the whole process.
-
June 2024 by Shawn Cahill
I worked with a Bank of America Associate named Swati, and it was a really wonderful experience. The level of service I received was second to none! My dealings with her were prompt, professional, and care. I truly felt like a valued customer which is not always the case. THANK YOU FAIRWOOD Bank of America, your location is the one to use!
-
April 2024 by Olena Lombardi
Excellent service, in 5 days I received an appointment for 3.30 pm. I arrived on time, I was received on time and served clearly and quickly. Mr. Kennedy was very friendly and professional. My husband also asked to check on his credit card , but there were 10 minutes left before office closing and Mr. Kennedy did not refuse him, but stayed for half an hour and resolved his situation. Thank you for your help and desire to help.
-
February 2024 by Marilyn Hale
The most recent issue with this bank tops them all (although not surprising). Filed a fraud claim when I realized after many months (my fault) Amazon was deducting 15.13 monthly for Prime. We were being charged shipping on orders - did not have Prime. Got a letter from the bank, "Good news! Your claim has been resolved in your favor"; and 98.20 was credited to my account. New debit card issued. About a month later, "Sorry - we were mistaken". And the 98.20 was deducted from my account. Any understanding or customer service has disappeared everywhere. Preferable to "eat" the 98.20 than face another battle with a computer robot. Easy to see this bank is going down. So many branches have closed. This branch closed down their drive thru years ago and has one teller, long lines. I'd change banks if we did not have the headache of switching so many monthly automatic credits and deductions. The one star is for the stellar employees here - like Alma and Kevin. The best. Not the employees fault this bank is so horrible.
-
December 2023 by Tyler Barton
This place won’t even cash checks. Just left this location. Sad when a bank can’t cash a check.
-
November 2023 by Lesmy Vasquez
too slow rude and give miss information
-
October 2023 by Diego Cua
Bad bad bad this bank
-
October 2023 by Carol Mugo
Jessica Laigo has been top notch! Excellent and speedy customer service. Awesome team and dedicated staff. I am very impressed by their vision, hard work, outstanding performance, and wonderful team-mates. Their reputation is well-earned.
-
August 2023 by Amer
1 teller while other are chatting on the phone and joking.... meanwhile the line keeps getting longer and longer. Pathetic customer service !!!!
-
August 2023 by Larry Bick
Very slow service and many are closed
-
August 2023 by Pete Comit
stuff not welling working
-
June 2023 by Beau22
Think twice before joining Bank of America this is by far the worst bank I have ever had. They won’t even cash a money order if there is no money in your account. The bankers at this location are slow and rood. I can go on and on but you get the idea. The Fairwood branch is by far the worst. Don’t waste your time with these clowns.
-
May 2023 by Jill H.
This review is to Bank of America in a Whole. I have been a customer for 20-25 years. I have been denied every loan, home loan, credit card, car loan, y ou name it. I have never been approved for anything. Yet.... I have bought 4 homes in 25 years, multiple cars, couple credit cards. Everyone else seems to be good with helping me out. The only thing you did was to help yourself benefit from me. All the charges you took from me in 20-25 years I would love to add up and demand you give it back to me for the waste of time I've spent with you. Thank you for absolutely nothing. Good bye and hello Banner Bank! I'd like to give a tiny pinch of a star but it wouldn't let me.
-
February 2023 by Judy Ranson
We went to this bank to replace lost business debit card. They told us that they couldn’t find our signature cards. They said we had to call the number on the card. So we called that number and were told that they had no signature card for us and couldn’t help us. We were advised to go into our bank. We have been with this bank since 1994.
-
January 2023 by Mike Walther
This is the worst branch I've been to. They change hours often and never have enough staff to help in a timely manner. I will probably be moving my accounts to another bank soon
