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March 2024 by Brian Neckita
Zach is great when grooming our little guys!
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February 2024 by Michele LaBare
I recently visited Sam’s in Redmond and was incredibly impressed with my overall experience. Customer service was top-notch, with members who were friendly, knowledgeable, and genuinely passionate about helping pets and their owners. The store had a wide selection of high-quality products for my pets needs. The store was well-maintained, creating a welcoming environment for pets and customers. My Chihuahua absolutely loved the treats I purchased, and I could see a visible improvement in her well-being. I highly recommend Sam’s to anyone looking for exceptional products and service for their furry friends. A definite five-star experience!" They offer grooming services as well. It's affordable, and Carmen, the groomer, is very kind and shows great care when trimming nails.
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February 2024 by Jessica B.
I’ve been shopping here since they opened and spend hundred of dollars a month with them. I bought the wrong treats yesterday, and they wouldn't let me exchange them without the recipe. I explained I didn’t have the receipt and the cashier said without it, or an account he can’t help me. I offered to give him my cc so he could look up the transaction, but he said he couldn’t help me. I’m shocked. I wasn’t asking for a refund, simply to exchange the treats for something else. Terrible way to treat a repeat customer. It’s a shame, they just lost my business permanently . From now on, I’ll shop somewhere else.
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November 2023 by Enzo Novak
Super helpful place, always answers calls! Thanks!
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October 2023 by Jim Krigbaum
Worker more interested in getting out on time than doing their job. I called and asked when they closed for dog washing. They said they close at 6 but stop the self-service dog washing at 5. I got there at 4:40 and the young lady at the store said they were closed for dog washing. I challenged her about her telling me on the phone it was 5, and she said "yea, well not for big dogs, we close earlier."Needless to say, that is the last time I will go there, they may be convenient, but customer service is not something that they train for!They could have simply asked "we do close at 6, will you be able to be done by then?" But no, she simply refused to do let me wash my dog when I had already called. Was she afraid she would not be able to lock the door at 6 pm? This is one reason why small businesses fail! I will not go back and will advise others to do the same!
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October 2023 by Meredith Allen
?⬛❤️?
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June 2023 by Sharon Romines
Locally owned and operated pet food store with 3 locations. This location (Redmond Ridge) offers grooming, self-wash, their own bakery for dog treats and cakes, and high quality pet foods/treats/toys/supplements. They really do take pet food back if your pet doesn't like it so you never have to worry about spending money on something your cat or dog won't eat.
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June 2023 by Steve
Great self wash stations. Stations were clean and accessible for both us and puppy.
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June 2023 by Blake Ilstrup
Super knowledgeable and friendly service. Great selection of premium pet products.
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April 2023 by Ian C
Came in just before close to browse while killing time on a walk. Cashier was friendly and helpful . Neat store !
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March 2023 by Ken Ellmaker
Friendly help and a good selection of pet foods and toys.
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February 2023 by Ashley Black Liston
Always a wonderful visit! I bring my Golden's here for grooming, as well as use the self wash. Hands down my favorite self wash in the area.The staff are always awesome and go above and beyond! It's always a delight going in for a quick wash, treats, food or toys. I can find almost all my pet supplies at this shop!
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December 2022 by Chrisanne Warner Sabol
Great people! I took my boy in to be groomed, he looked great and he was happy when he was done. Wasn't nervous or afraid. I know Grace took great care of him.Sam's has a new groomer now. She's great! Very patient with frightened pups. The entire staff seems great, the manager is fabulous.
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December 2022 by Shannon Henery
The self-serve dog wash has gone so far down hill that it isn’t any better than hosing your dogs off in the yard with cold water. The “shampoo” is now so diluted that it doesn’t clean any better than plain water, and the blow dryers have nothing more than a trickle of cold air. On mentioning this to the person at the counter, they acknowledged that the blow dryers weren’t really working anymore and still charged me $40 (full price)for bathing my 2 dogs. We left with 2 soaking wet dogs who weren’t much cleaner than we went in. Total waste of money compared to any other dog wash spot.
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December 2022 by Darci Martinson
Great customer service. Went there for self dog wash, the price was very reasonable and very clean.
