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July 2024 by Sabrina
Just wanted to give a shoutout to Lacie at Petco! She's been our go-to dog groomer for the past two years, and we couldn't be happier! We take our very nervous pup to Petco every couple of months for a proper bath and nail trim (only, no haircuts). Lacie has always been extra patient and gentle with her, which was super important for us when looking for a groomer since our dog is super anxious. She's responsible and honest about the salon's rules and why they have them, always doing what's best for the dogs. She also trains the new groomers, which I appreciate, in case she's not able to see us. Plus, Petco's prices are more competitive with other groomers in the area. If you've got a nervous furry friend, I'd definitely recommend giving Lacie (or groomers trained by her) at Petco Redmond a try. She's been a game-changer for us! The folks who work the registers are also really nice.
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July 2024 by Adriane Jimenez
Prices seemed pretty high compared to Petco and this is a smaller store so their stock seemed pretty limited. Lots of shelves empty. Very friendly staff.
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June 2024 by Rebecca H
Brian was great helping with our fish problems over the phone. Ren was great helping us in store including planning purchases in a certain order to help with our fish project.
Huge selection of cat toys.
Way better overall than the Factoria location and actually closer too.
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June 2024 by Grateful Bear
Meal worms for my baby birds!
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June 2024 by Hi My Name Is (Queen Icy)
The cost of goods at this establishment is likely to be higher than average due to its unique position as the sole Petco store in the East Side area, excluding Kingsgate. The recent closure of the downtown Kirkland location has further contributed to this price increase. I have personally observed instances where the in-store prices exceed the sale prices advertised on the app. When I arrived at the store, the manager informed me that the sale I was interested in had been discontinued for some time and was no longer valid. It would be beneficial if the company could update its website to reflect this change to avoid confusion for customers. As a publicly traded billion-dollar company, it is surprising that there doesn't seem to be an IT team capable of addressing this issue.
Additionally, I found it disappointing that there was a lack of assistance available to help me find what I needed. Instead of receiving assistance, I was met with shouting from the front end staff. Even in the pet exhibit area, there was no one attending to the animals. I witnessed ferrets biting each other to the point of bleeding, and when I mentioned this to 21 employees, none of them seemed concerned.
Furthermore, it is concerning that basic customer service etiquette, such as greeting customers and offering assistance, was not followed. While I was at the pet exhibit, no one approached me to inquire if I was interested in adopting a pet. It appeared that the only services being actively promoted were grooming and expensive items.
Due to these issues, I have decided to discontinue my patronage of Petco. Not only am I concerned about the controversy surrounding the company, but I am also deeply disappointed by the poor treatment of customers.
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June 2024 by Sri
alright store
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June 2024 by Paige W
Everyone is friendly and helpful. I love going to all of the Petcos in the Greater Seattle area. Check out the Vital Premier club, too. It's worth it with all the $5 coupons.
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June 2024 by JP
great service and variety of pet products. People are friendly and helpful.
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June 2024 by Dee Tallakson
Always helpful staff and well organized!
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June 2024 by norma raisio
Friendly, helpful knowledgeable always courteous.
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June 2024 by David London
Great freindly and helpful staff.
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May 2024 by jenny salmi
Lacie does an amazing job on my dog’s haircut!! We’ve consistently had great work with her! I will admit I’m not good at brushing my dog between cuts, which means sometimes he gets matted! This is my fault & totally on me… but Lacie does a great job doing everything possible to keep his hair! Sometimes it means shaving the really bad matts! But as long as I’m consistent with my appointments every 5-6 weeks, there is no problem!! My dog comes home so soft, bright white & smells so good every single time!! I really appreciate Lacie & all the efforts she puts in to make my dog feel comfortable & clean! Thanks Lacie! You’re the BEST!!
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May 2024 by Cindy A
Wonderful people work in this store!! From attentive, professional, patient cashier to the manager who she called regarding my question - great store!
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May 2024 by Lucky 13
Great customer service!
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April 2024 by Andrea Calabrese
Friendly employees and felt like they truly cared and enjoyed their place of work
