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January 2024 by gvndpmlg1
Very bad service. Took almost 2months for repair and when showed to another body shop they were not ready to touch the car. Took the car back to them and now it's been more than a month . She doesn't pick up the calls . Don't give updates also on the status of the repair. Not sure if we are going to get the car in full shape. Please don't waste your money or time in this body shop.
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January 2024 by Apps Sun
Consumers beware. This is a very shady business and very unprofessional. They harassed me in the phone for payment without providing an invoice or a list of items repaired. I had to repeatedly request that they treat me less rudely and offer the right paperwork to file with insurance etc.I highly caution you to be careful with this repair shop. I only with I had scrutinized the reviews here more carefully before reaching out to them. There are body shops that make the repair process less stressful. Save your time and your insurance company’s time and look for a profession business.
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January 2024 by Wesley Wilson
SIX out of five stars. Extensive front end damage repaired below quoted cost, 3 days ahead of projected finish date, and courtesy delivered to my home. Extra effort, honesty, good quality work and rare customer appreciation attitude has earned my respect. I would recommend them for integrity and good quality finish without hassles. If you're going to be a jerk rude impatient self entitled customer, go elsewhere. My car looks almost new again.
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January 2024 by Thomas Wang
The owner met me at the shop on NYE and helped me with the paint on my truck. Took it off and cleaned it up and did not charge me. Highly recommend
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December 2023 by Arielle B.
I received excellent service and they did an excellent job on my repair. Estimates were extremely reasonable and I was kept up to date on any changes and was asked about them in advance.
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November 2023 by Quyen D.
This shop is a scam. Everyone should be careful when fix your car here after collision. The owner being unreasonable, shady and will give you a hard time. My insurance agent asked her for photos of my car ( which usually the bodyshop supposed to send before fixing the car) but she didn't. She not even send any photos of the details, charges so the insurance can pay her and she called yelling at me when I asked for the paperwork.
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September 2023 by Jessie Douglass
After struggling to find a shop even able to see me within a few weeks for an estimate in the Bellevue/Redmond area I was delighted to be referred to M&M. I showed up on a Friday and Joanne in the office volunteered to keep my car at that time and send me home in an Uber and pick up my car on Saturday. I told her I would drop the car off first thing Monday morning and when I did she said it would be ready Tuesday at 4pm. Tuesday morning around 9:30am she called and said the car was done and ready to be picked up. A classic case of under promising and over delivering. To be fair, my car didn’t have a lot of body work that needed to be done, primarily just paint, but the price was fair and the service was courteous and prompt. They did a great job with the black paint on my car. I would definitely use them again. Thank you!Service: Painting
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July 2023 by Jeffrey Kennedy
Sometime last year I dropped off my Audi A3 for its annual service and some minor body work and paint correction. It was almost perfect. With this in mind, we had confidence that Joanna would take great care when she was completely repainting and repairing our Lexus GX470. Originally promised after 2 weeks, we stopped hearing from her for 6 weeks before we went and picked the car up ourself. The worst paint job in the world, and she had messed up the electrical system in the car, and overcharged for other services that were a simple fix. However, these fixes were not even completed. We brought the vehicle back and brought it to her attention all the problems we had found since then, and she had promised to fix it all. She left the car outside for 2 weeks on the side of her property next to the main road with no attention to it. Please do not waste your time and money here, and take your vehicle to someone that will take care of it.
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July 2023 by hamza samancı
I recently had the pleasure of visiting M and M Autobody Shop to repair the damages on my vehicle, and I must say that my experience was nothing short of outstanding. From start to finish, this place exceeded my expectations in every aspect. I highly recommend M and M Autobody Shop for all your automotive repair needs. The combination of their friendly and professional staff, impeccable workmanship, timely service, and fair pricing sets them apart from the competition. My experience with them was outstanding, and I will definitely be returning in the future should I require any further autobody repairs.Finally, do not care about bad reviews bad people leaves terrible reviews. If you need to go autobody shop. You must have to be stop at M&M Auto Body.
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June 2023 by shisskabob
I had a run in where I wasted Johanna's time and energy. She was very accommodating and did not play any games. She is an amazing human and deserves so much respect and admiration.They have great turn around time and are very professional.
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May 2023 by ashton amirkabirian
Johanna is absolutely amazing and will do everything she can to help you. Highly recommend if you are looking for someone honest to take your car too.
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April 2023 by Phillip Daaga
The handle on the passenger side front door of my 1998 Toyota had broken. Johanna looked, diagnosed, ordered, and got it done all within two days with only leaving my car there for 2 hours. It is unique to see a woman running an auto repair shop so knowledgeably and competently . The handle works perfectly. The office is funky but genuine. I like the vibe and will come back.Service: Body & Trim
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April 2023 by Siyang Kang
It was a disaster for my car and worst experience dealing with auto shops. I would go to court if I have time. I think the most important one thing I can avoid is not paying full amount upfront even though she requires. Think twice she’s sharp.
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March 2023 by Dan West
My experience with M&M was excellent. I took my Tacoma in for some bumper scratches and dents in the bed panel. Johanna was clear with what they would do and estimated the repairs would be done in two days. The next day Johanna called and the repairs were finished early and looked perfect! The cost was less than half of what other shops quoted me.
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February 2023 by Ashley Hamilton
Wonderful employees. Great friendly atmosphere. Nice place to be
