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January 2024 by Jay Lonely
One of the best mechanic places around they worked on my Subaru Forrester 09 and got it to run again when I couldn’t figure out the problem. Thanks, Jim’s automotive performance ✊???????
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January 2024 by Jon S
Fraudulent, unethical and incompetent. These people charged me for work that they couldnt perform properly. They admitted it and promised a refund of over $800 6 weeks ago. They even signed the invoice agreeing to do so. Its been endless excuses. Avoid this business.
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November 2023 by Sarah F.
My family has been using Jim's automotive for over 30 years. The original "JIM" passed away a few years ago. His widow still works the desk (and I assume owns the company). I took my car in today, and I'm happy to report, they still uphold the same standards and honesty as they did under Jim's watch. Legacy maintained!
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September 2023 by Tony Aguirre
Not at all the same since Jim’s passing RIP. Quoted $6,800 for a job that cost $2,800 down the street.Service: Steering & suspension repair
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December 2022 by Roni S.
Honest shop, my young daughters car broke down close by and they thought it was the alternator. They came to her and gave her a jump so she could drive it to the shop. ( free of charge ) Then found it to be just the belt. Thanks guys for being honest you could of easily charged her for a alternator ( but didn't ) I will bring my other cars to you. Thanks !!! It's rare today to find honesty.
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April 2022 by Martin Puryear
Jim and Jeff are HONEST, first and foremost! They are helpful and pragmatic when working with older cars (mine is a '91).
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March 2022 by Pareekshit Singh
I have had two cars (one a 80s performance car and the other a recent year truck) serviced/repaired by Jim. I cant say enough good things about Jim and the shop. They got me out of a jam super fast. Recommend them to anyone looking for a fast and reliable service for cars old and new.
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March 2022 by wei zheng
Didn't plan to leave feedback until what happened this morning.I DIY some maintenances and repairs on my two cars, so I know the technical stuff I am taking about.My Odyssey's alternator was bad and I called them for estimate. They quoted $520+/- for parts and $300+ for labor, total $830, after 10% tax around $910+/-. He didn't quote me any other charges.When picking up, they charged me $976, with an extra $75 core charge for the broken alternator. The alternator was replaced last August at another NAPA AutoCare Center, now it failed again, so Jim's Auto wanted me to keep it as warranty claim proof for NAPA, and agreed to refund me if I return it to them.After I took the car back, and drove it the next day, I found a couple of problems:1. The connection on battery negative post was so loose that I can using one finger to lift the cable off the post.2. A washer fluid reservoir wire connector was not put back. You can see it hanging under there if you keel down.3. There was a very obvious rubbing noise on front passenger side, but unfortunately only noticeable at low speed because otherwise the road noise masked it. The wheel well fender and bottom cover were all hanging loose, rubbing the wheel for 1 hour on highway so that a big portion of the fender was rubbed off, leaving a big hole.I brough it back to them. Shortly after I explained to the technician who did the job, he claimed that I was lying and it must be me that caused it loose and he used F word on me. We both went into the shop and I talked to Jim, who asked the technician to take care of customer request. I understand that mistake happens, so I am willing to accept all these.When picking up the car from them again, I also returned the bad alternator to them. They wrote me a $75 check for refund. I asked them: shouldn’t the sales tax portion be refunded as well? Without anything hesitation, they said "no, sales tax was not charged on it".I went home and checked, they did charge sales tax. So today in the morning, I called them, and Jim answered: "just take that from the $100 credit I gave you on the alternator", with a so disgusting tone. At that point I knew there was no point arguing. I don’t want to deal with them again. I already knew the $100 discount there, but they also charged me extra $75 for diagnosis. I am perfectly fine with diagnosis charge, but only if you have included it in your quote. It wasn't! The final charge I got is still about $10+/- inline with the initial quote, so I really don't consider myself received any actual "discount".Since this was a repair covered by NAPA warrnty, I gave them NAPA's claim #. They said NAPA told them it won't be covered. I called NAPA and NAPA guy said this was very weird, they definitely cover it, and their records don't show any calls from any repair shop. I don't know who I should trust on this. All I know was that now NAPA has immediately agreed to cover it after I submitted invoice to them myself.Summary:Their technician used F word on me and said he won't do lousy job like that, well look what he has missed and how I could trust him:1. Very loose battery negative cable connection2. Washer fluid reservoir connector not connected and hanging loose3. added steering fluid almost 1” higher than max line! I found out today. Reservoir needs to be moved/removed to take alternator out, hence the need to refill.4. The top bolt for securing washer fluid reservoir wasn’t put back. I found out today.5. Multiple places of the wheel well fender and bottom cover should have been fastened but were all missed! He said I must have caused it.Plus:they feel they are entitled to keep the 10% sales tax in their pocket that should have been refunded to me for the returned core charge!The tone that Jim had when telling me "just take that tax from the $100 credit I gave you" is just simply disgusting!They didn't even hesitate for 1 second telling me sales tax was not charged for core charge!
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March 2022 by Wei Z.
Didn't plan to leave feedback until what happened this morning. It completely pissed me off. I have done some maintenances and repairs on my two cars myself, like replacing power steering pump, brake work, front air struct replacement, secondary air injection pump, etc, so although far from being a pro, I know the technical stuff I am taking about here. My Odyssey's alternator was bad and I called them for estimate. They quoted me for about $520+/- for parts and $300+ for labor, total $830, after 10% tax it would be around $910+/-. He didn't quote me any other charges. When picking up the car from them, they charged me $976, the extra charge ($75) was the core charge for the broken alternator. The alternator was replaced last August at a different NAPA AutoCare Center, now it failed again, so this repair should be covered by NAPA's repair warranty, Jim's Auto wanted me to keep the bad alternator as a proof to NAPA, and agreed to refund me for it if I return it to them. After I took the car back, and drove it the next day, I found a couple of problems: 1. The connection on battery negative post was so loose that I can using one finger to lift the cable off the post. 2. A wire connector to the washer fluid reservoir was not connected back so washer fluid won't come out. The connector was just hanging down there and if you keel down you can see it from outside. 3. There was a very obvious rubbing noise on front passenger side, but unfortunately only noticeable at low speed because otherwise the road noise would hide it. It turned out that the inner wheel fender piece and the bottom cover was all hanging completely loose, rubbing the wheel. Since I drove about 1 hour on highway, a big portion was rubbed off the inner fender and created a big hole. So I brough it back to them. Shortly after I explained to their technician who did the job, he claimed that I was lying and it must be me that caused it loose and he used F word on me. We both went into the shop and I talked to Jim, who asked the technician to take care of customer request. I understand that mistakes happens, so I am willing to accept all these. When I took back the car from them again, I also returned the bad alternator to them. They wrote me a $75 check for refund. I asked them: was sales tax charged on this $75? If yes, that part should be refunded as well. Without anything thinking, they said "no, sales tax was not charged on it". I went home and checked, they did charge sales tax. So today in the morning, I called them, and Jim answered: "just take that from the $100 credit I gave you on the alternator". And the tone from his is just so disgusting. At that point, I knew there was no point arguing. I didn't want to deal with them again. I already knew the $100 discount there, but they also charged me $75 for diagnosis. I am perfectly fine with charging for diagnosis, but only if you have included it in your quote. It wasn't! The total charge I got is still about $10+/- inline with the initial quote, so I really don't consider myself received any actual "discount". Since this was a repair covered by NAPA, I gave them NAPA's claim #. They said they called NAPA and was told it won't be covered. I called NAPA and NAPA guy said this was very weird, they definitely cover it, and their records don't show any calls from any repair shop. I don't know who I should trust on this. All I know was that now NAPA has agreed to cover this repair after I submitted invoice to them. Summary: Their technician used F word on me and said he won't do lousy job like that, well look what he has missed and how I could believe him: 1. Very loose battery negative cable 2. Washer fluid reservoir connector not connected and hanging loose, can been seen from outside 3. added steering fluid almost one inch higher than max line! (reservoir needs to be moved/removed in order to take alternator out, hence the need to refill). I found this out today 4. The top bolt used to secure the washer fluid re
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October 2021 by Emily Harig
Honest and helpful. Trustworthy crew of mechanics that will get you back on the road.
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August 2021 by Nikola Frljanic
needed my car inspected for a track event that was happening this weekend. They took the car at the end of the day and had it ready in the morning with checklist all filled out. Saved my life on this one! Really awesome guys to talk to as well. Will be coming back for any repairs or maintenance!Service: General repairs & maintenance
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August 2021 by Joe Coffman
Jim is awesome and his wife is super funny. The work they do on all my company and personal vehicles is top of line! They work on everything from my f350, RAM, elements, F150 and even my old classic silverado !Services: General repairs & maintenance
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December 2020 by Chris Crowder
Jim is a truly honest mechanic, over the last ~10 years he has worked on my car, my wife's car and both of our kids cars. He stands behind his work and is always a pleasure to work with. If you are looking for a shop that is not going to try to make an extra buck on service you do not need see Jim.
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July 2020 by Suzanne Walters
Excellent service and quality work I trust with these guys!
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June 2020 by c
Great family shop have been taking all of my high performance vehicles here my whole life. Also send my cars to them for pre track inspection. Awesome company and an amazing family who I trust my vehicles too
