-
February 2024 by Taylor Song
These guys are awesome! Not only do they offer free flat repairs and rotations; their entire staff are professional and courteous.Last rotation, they accidentally scratched one of my wheels. The manager offered to have the damage repaired same day for free! Mind you, the rotation work was free, so I thought the situation was going to end up as a "you get what you pay for." Super grateful for how they treated the situation.This location will have my business for life.
-
February 2024 by S VN
Thank you Mr RILEY for the awesome quick tire replacement service. 3cheers Team for providing the best customer experience.
-
February 2024 by H Justin
Excellent service!
-
February 2024 by Jonathan Zimmerman
Went to another mechanic at Les Schwab for an alignment and balance and they said my tires were separating and concaving in the middle and needed to be replaced. I looked up the warranty at Discount Tire and I had used 40k out of the 80k miles that was in the warranty. I also had an addiction road hazard warranty that would have covered the separation and concaving.Made an appointment on the phone with a mechanic who was quite condescending. Got to discount tire for my appointment, they looked at the tires in the parking lot (did not jack my car up to watch the tires rotate to accurately assess if they were defective) and told me they didn’t see any evidence of them being defective.I called the mechanic at Les Schwab and they said they had to actually inspect the tires and watch the tires rotate to spot the uneven surface of the tires and it wasn’t you couldn’t see with the naked eye. I went back into Discount Tire and requested an actual inspection of the tires and they told me it would be a 2 hour wait… when I had an appointment with them…They also told me that the back tires were worn to the point where they would recommend getting replaced but they wouldn’t replace them for free but would give me a discount on the tire. (No pun intended) lol They failed to mention that they would replace them if they were defective like the other 2, which I thought was interesting. Alex at Les Schwab Monroe said if Discount Tire doesn’t honor their warranty, we will give you a discount since they truly care about your safety on the road.There’s a reason why it’s Discount Tire, not Quality Tire. They won’t stand by their warranty and will try to make a buck off you. After they cheated me out of my warranty, I went to Les Schwab and they gave me a deal. Don’t waste your time and money here.
-
February 2024 by KruPat
What a great customer service experience! Great location with lots of parking spots; I can also walk to Home Depot or Fred Meyer while waiting for my car.I stopped by to get a quick tire pressure checked as usual. Unfortunately, there were 2 nails in my tires this time. Thank you for the best and efficient customer service that Brian inspected and provided today as well as the staffs at the front desk who were very efficient. The service was quick and Free of Charge! Great Service! ?
-
January 2024 by Geoff M.
I asked them to make sure my spare tire was inflated. They told me they couldnt because it was cracked and 10 years old. I checked it myself and found it was 30 % underinflated, had no cracks, looked almost brand new. They just didn't want to have to go to the trouble of removing it.This was a disappointing experience. They have been good in the past.
-
January 2024 by Jordan Lawson
I had my tires rotated and refilled about a month ago and was told they had done so when I picked up my car, however, I noticed that the passenger side tire looked really low on air compared to the other tires.Fast forward to today where I finally remember to check the tire pressure and said tire was sitting at 22 PSI, about 12 PSI short of the recommended pressure for the tires. For context, the lowest a tire can go before being considered "flat" is 20 PSI. These tires are only about a year old now and any tire puncture should've been caught by Discount Tire when they did the tires so as far as I can understand, this tire was not only looked over for damage or re-inflation, or was even deliberately deflated as I don't recall the tire visually looking as low as it did when I took it off the lot of their store.This could have caused permanent damage to my tire or worse, caused an accident. It makes me question if the tires were even rotated. Unfortunately this isn't something I can risk happening again and I was lucky to have noticed it initially so that will be the last time I go to any Discount Tire.
-
January 2024 by James
Good prices but their wait time estimation is horrible. They kept saying "we will get to you shortly" for 3 hours after when they were supposed to work on my car, I missed dinner with the family believing that they really were going to get to me soon.
-
January 2024 by Hakki Bostanci
Good prices, excellent service
-
January 2024 by Salvador Martinez
Always a great experience. Staff is excellent.
-
January 2024 by bb chen
Inflate air wait 40 minutes.
-
January 2024 by Scott Ramsby
Super happy with the customer service here. We had a minor accident which damaged a couple tires and wheels. They helped us pick out a new set of wheels that were in stock and replaced the tires. After this we discovered more substantial suspension damage, which meant we could have just bought new OEM wheels, which are much more expensive, as we already hit our deductible.After calling them following the mechanic's appraisal, they generously told us that we could return the aftermarket wheels we had bought within 30 days, even though they had been mounted on the car with tires (they had not been driven on due to the immediate tow to mechanic after install). I accidentally went to the Kirkland location at first to affect the return and was told that you are not allowed to return wheels after they are mounted, but when I went back to this correct Redmond location, they had no objection. I was super nervous about the whole thing, but they gave me a path to get the car wheels I wanted without a big extra uncovered expense.Also, all of our interactions with their staff were very professional and they were very helpful. Definitely recommend you clarify the return terms before purchase/install just to make sure, but I'm definitely going to prioritize the Redmond Discount Tire location going forward.
-
December 2023 by Scott R.
Super happy with the customer service here. We had a minor accident which damaged a couple tires and wheels. They helped us pick out a new set of wheels that were in stock and replaced the tires. After this we discovered more substantial suspension damage, which meant we could have just bought new OEM wheels, which are much more expensive, as we already hit our deductible. After calling them following the mechanic's appraisal, they generously told us that we could return the aftermarket wheels we had bought within 30 days, even though they had been mounted on the car with tires (they had not been driven on due to the immediate tow to mechanic after install). I accidentally went to the Kirkland location at first to affect the return and was told that you are not allowed to return wheels after they are mounted, but when I went back to this correct Redmond location, they had no objection. I was super nervous about the whole thing, but they gave me a path to get the car wheels I wanted without a big extra uncovered expense. Also, all of our interactions with their staff were very professional and they were very helpful. Definitely recommend you clarify the return terms before purchase/install just to make sure, but I'm definitely going to prioritize the Redmond Discount Tire location going forward.
-
December 2023 by Jennifer P.
These folks work overtime during the holidays and fall to ensure folks have proper tires on for the conditions. They stayed an hour after closing and got my tires on as my other ones had a bulge in them. Genuinely appreciate their speedy service and customer support.
-
December 2023 by John Lasater
Easy to get your tires checked and pressure adjusted
