Auto Detailing in Redmond, WA

“Great customer service! I really appreciate the pleasant experience; from submitting a request for quote to picking up my vehicle. Rene who checked me in was very kind and knowledgeable. I’m for sure recommending my family and friends to you guys! 100% quality, 100% satisfaction!”

“Metropolitan Detail did a fantastic job of applying full body PPF to my new-to-me 2015 Dodge Challenger Hellcat. The car's Sublime Green body and satin black hood look phenomenal now. The PPF is practically invisible (other than the everlasting shine) and knowing that it's as protected as it can be makes driving the car a lot more fun! I really can't recommend their services enough.

The car has low miles so is in pretty good shape, but it's also a decade old and so there were the inevitable nicks in the paint. Despite the difficult color, they covered the chips expertly with touch up paint before applying the PPF. They even noted a small dent (I hadn't even noticed it!) and offered me the option to have it fixed before the PPF went on. I truly appreciate this kind of attention to detail. They went above and beyond in this matter by immediately sending me photos and getting a very reasonable quote from their paintless dent repair partner to have it fixed right there in the Metropolitan Detail shop. It was painless for me and now I don't have to stare at a dent taunting me from under the PPF for the next 10+ years.

I'm also very impressed with how they stand behind their work. No shop will ever be perfect 100% of the time, things can and do get missed. What matters is how they deal with it. In this case, the hood cowl just didn't get wiped out after the initial wash and that left some dirt in it (and to be fair, when I picked it up I didn't notice it either. I was too distracted by the now gorgeous paint). When I e-mailed them later about the dirt, no questions asked they had me bring it back to have the entire car washed and detailed AGAIN! Fantastic.

The other thing I think worth mentioning is that they were very honest with me from the beginning that they try and use as little adhesive as possible when applying PPF. This increases the chances that it will come off cleanly years later when it's time. Because of this, sometimes the PPF will lift where there just wasn't quite enough adhesive. This did in fact happen but getting it fixed was a breeze and since I'd been told this could be part of the process (and why) it didn't feel stressful at all. I just e-mailed to setup a time and brought the car by for 15 minutes or so. Scheduling was a complete non-issue and the PPF looks fantastic.

The last time I brought the car in, I even asked about an unrelated small issue with the plastic trim (definitely not their responsibility, it was there when I bought it) and they totally helped me out with it right there and then without charge. You can't make this stuff up.

I also can't not mention what a pleasure it was dealing with everyone I met there. Even the employee just buffing cars in the shop was super friendly. I'll specifically call out both Charles and Lee for providing excellent customer service and answering all of my questions. This was my first experience with PPF, and frankly it isn't an inexpensive proposition no matter where it's done, so I did have a lot of questions before committing. Both were highly personable, friendly, knowledgeable and I think it really shows that they're passionate about what they do.

There's also the free loaner cars that really make the time between drop-off and pickup easy. They were clean and drove very well. It's also nice that they're so easy on the gas that I struggled to even pump any back in when it was time to bring it back.

Finally, I'm going to attach some photos that Charles took of the car after the PPF was applied. They're branded as Metropolitan Detail but I assure you they accurately reflect the condition of the car (they're also 10x better photos than I could take which is why I'm using them for the review).”

“I’ve taken my 2022 Tesla Model S (black -- aka The Dark Knight) to Metropolitan Detail Express maybe around 15 times (20?) over the 2+ years I’ve owned it. In that time, there have been two or three detailers at Express. I’m not sure exactly how long ago Jordan came on but his work has been top-notch every single time he’s washed TDK, including yesterday’s great ceramic wash. Pictures don’t capture it so I suggest you give Express a try and see for yourself.
When I bring TDK in for Jordan’s handiwork, I know my car will get the ultimate TESLA treatment:
Thoroughly and Exceptionally Scrupulous Loving Attention.
Be assured Jordan applies this TESLA treatment to all cars he works on. I enthusiastically recommend Metropolitan Detail Express to keep your car looking its best and give a giant shout-out to Jordan for his professionalism, energy, consistency, and customer care. Jordan is a winner!”

“Antonio was wonderful! Put his all into the cleaning. Very kind and explained each service with detail. Fit me into a busy schedule. Family car was sparkling. Don’t go anywhere else!”

“I don't know a lot in cars, but I was done with walking off from dealer's service and feeling like ripped off each time my car needed servicing. A freind told me about this place about 2 years back and I have been coming to AA auto since then.

Mike is straightforward, to the point and gains trust in the first meeting. His team, Blake and Meldrick are superb!! Hardworking and honest team!! Thank you!”

“Highly recommend M&M Autobody! Johanna was very helpful and provided me with details on the process for painting my bumper and fixing the damage to the fender. For the service the price was very competitive, and the work was amazing, as well as having very quick turnaround compared to other shops. I will definitely be bringing my cars here from now on for any autobody repairs. Thank you, Johanna and M&M technicians!”

“I work at MSFT. Seen this place for awhile but never went there due to the poor reviews. Anyway, I had rodents nesting in the engine bay of my beautiful immaculate Mustang GT the last week or so. Opened the hood up and saw some droppings and paw prints (to my horror). Called these guys as I was busy with work and John, the new manager (who is a few weeks into the job, but an experienced detailer) picked up the phone, fit me in the same day and cleaned up the engine BEAUTIFULLY for 40 bucks or so while I worked upstairs. He covered the sensitive parts with bags, sprayed degreaser and hosed it down. Very happy, will be back again as long as he is manager.”