Initial phone call was with a man who could barely speak or understand English. Although he assured me the apparatus would be sent after the 25th (due to us leaving on a stressful vacation) it arrived 3 days ago! Leaving me doomed to fail, and disrespecting my directives, I called and it was remedied to (supposedly) start... read full comment
July 2023
Shipment of new CPAP machine and headgear arrived, but several pieces were missing (filters and end cap). Their auto phone answering system is a nightmare. I had to speak to four (4) different people in 4 different departments before I was able to get the missing parts sent to me (the part did arrive promptly).
June 2023
Cannot talk to a person or use the online service to deal with my change of credit expiration date without consuming way too much time. Other aspects of service have been good but at this point, I should be compensated for my time.
