-
November 2023 by Alex B Medina
Everyone is always helpful and kind, I have not had any issues with anyone at this branch.
-
November 2022 by Chris Schmidt
I have utilized many banks, but this Key takes the cake. Let me just say, in most cases (teller/personal bankers help - and the constant overturning of employees, it is almost like walking in, knowing anyone!The Manager was let go, I had a feeling this would happen, strictly because I knew how she worked the system. She was eventually let go, then hired her back, then she walked out, without notice.Regional doesn’t listen, doesn’t really listen to anything - And based on what I have seen, it starts from the top - if the Regional is clueless, so are the branches.FYI - Keep an eye out while applying for a loan, you may find it NEVER was submitted.I enjoy the teller staff, always pleasant. New branch manager has a lot of work ahead of her, but she has a sheer mess on her hands, and she will be set up to fail, based on upper leadership.Several banks in the area! Walk in one of them, including Key. You may understand more after visiting! Good Luck!
-
October 2022 by Chris Schmidt (Shmitty)
I have utilized many banks, but this Key takes the cake. Let me just say, in most cases (teller/personal bankers help - and the constant overturning of employees, it is almost like walking in, knowing anyone!The Manager was let go, I had a feeling this would happen, strictly because I knew how she worked the system. She was eventually let go, then hired her back, then she walked out, without notice.Regional doesn’t listen, doesn’t really listen to anything - And based on what I have seen, it starts from the top - if the Regional is clueless, so are the branches.FYI - Keep an eye out while applying for a loan, you may find it NEVER was submitted.I enjoy the teller staff, always pleasant. New branch manager has a lot of work ahead of her, but she has a sheer mess on her hands, and she will be set up to fail, based on upper leadership.Several banks in the area! Walk in one of them, including Key. You may understand more after visiting! Good Luck!
-
September 2022 by Christine Boden
Cynthia your wonderful thank you for your fast and friendly service
-
August 2022 by Kaela Escure
Worst bank ever ! They are horrible here and there new bank manger is the worst person ever they are gonna loose so many customers from the farming community! They go through employees like crazy cause no one likes to work there. If I could give a 0 stars I would. And someone needs to fire the bank manager cause she is an evil person with no regard for the customer at all!
-
May 2021 by Janet Lybbert
They installed a new touch-screen ATM. I wasn't a fan. Maybe I just need more practice.
-
March 2021 by Salvador
(Translated by Google) When I was adelina it was the best service, now it is very bad(Original)Cuando estaba adelina era el mejor servicio, ahora es muy malo
-
November 2020 by Tevyn Ailor
Ashley & Zulma were both really kind and helpful in getting my account taken care of and being opened. I highly recommend this branch here in Quincy.Side note Washington trust completely left me hanging and thier customer service was terrible that’s why I choose to come here. Thanks girls keep up the good work??
-
January 2020 by Lori White
Branch manager told me she changed my account to a Key advantage when in fact she forgot. When I went to open a savings account the Mose Lake Branch informed me the account wasnt changed. After much ado about the fact that I was lied to when I was told it was changed I was told that the Quincy manager forgot to change it. Today the manager from quincy called me to pleed her case. She took zero responsibility nor did she apologize for it. When I stated " you haven't even apologized " she stated " if that's what you need to feel better " . Shes rude , unprofessional and condescending. Two branches in Grant county and Key Bank hires people like this ? I'm more than likely moving my account to a different bank. Adios Key Bank
-
November 2019 by Kathleen Schmidt
Maintenance fee of $50/month unless you have direct deposit. BUT when I started my direct deposit, the fee never went away. Now Adelina (who set up the account and claimed someone didn't tell me correctly) tells me I must direct deposit $5,000 per month to have the fee waived yet they have a Key Advantage plan that charges no fees with any size direct deposit. People what is wrong with this picture??? The difference? The higher deposit gets you free checks. Really? I can buy a lot of checks for $50/month. On hold for 8+ minutes after calling 4 times. Anyone else have this problem with Quincy?
-
October 2019 by javier santana
Just some constructive criticism. I have used Key as one of my banks for the last eight years. I have seen phenomenal customer service at the Quincy location in the past! However, I am recently noticing a weak link at this location with one of the Teller’s attitude and customer service skills. Not sure if she continually is having bad days or there is a lack of company leadership to motivate the team. Either way, cheer up Manzoas. What you do everyday matters and people count on you to have empathy and care for what you do.
-
August 2019 by Rick H
Gosh, I see the negative reviews and for me the crew at Quincy has been great. I moved my accounts here from another bank in town about 4 years ago after having many issues there and have been pleased with the service they provide. I have set up a checking account, CD account, gotten a safety deposit box and always feel my belongings are safe. They do get really busy on payday with so many people coming to cash checks so I have to work around that. Anyway just thought I should speak up for the great things that I have experienced.
-
July 2018 by M.R.S. Salazar
Very disappointed in this bank. My first time ever using the atm since I don't live in this area. I was charged $4.00 fee for not banking with them and using a Chase card! PLUS an ATM foreign fee $2.50!!! That I didn't know about until I checked my account! That is $6.50 for the $20 I wanted to take out!!! Other banks usually charge $2.00 fee!!! I'm so disappointed and angry! Will NEVER go here again!!!
-
June 2018 by dank jr
When i started banking with them i saw someone arguing with a clerk and i thought how rude of him. Then a few months past and i was getting overdue credit card payments even after giving them my credit card with payment the money was going into my bank account. I overheard them make jokes about people who had bank accounts with them. Know that i look back i can see why that person was having problems.
-
November 2017 by The Sleepy Slayer
Great service, nice people. Quick interactions.