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September 2023 by Shawna S.
The worst pharmacy. Came in 3 times over the last 2 days to get the COVID vaccine. I even called to verify and the lady told me to walk in. Get there and they say they can't do walk-ins, only appointments. Even their website says if any of the appt times don't work for you, walk in. Ridiculous. Plus the lady working in the pharmacy was rude, the male pharmacist looked over, walked 2 steps closer, then turned around to do something else like he couldn't handle a frustrated customer. All I got was "we're short staffed". I get it, that's the entire world, but at least put a sign up when you can't do a walk in. Especially when I hear conversations going on about your dog while I'm waiting for someone to even acknowledge me.
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October 2021 by Carol H.
Rite Aid on Canyon Rd. is the worst pharmacy ever. We've been using them for years and over the last 6 months they've continuously not filled our prescriptions in a timely manner. We've had to go back 4 or 5 times in some cases when we called in everything at once. They also took us off of auto refill for medications we've used for years and had no explanation. They still don't have them right. We have thousands of dollars PER MONTH of medications and will be changing pharmacies after coming home with only half of our meds today and being told to come back tomorrow if we want the rest. We'll get the rest and then take our business to a more reliable company.
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October 2021 by Curtis V.
I cannot believe I called in last week and they said my medicine is not available until Monday night it will be filled I stayed in line for a half hour waiting for my meds the pharmacist said all we didn't feel bad or four days behind they're putting people in harms way I'm a diabetic and I'm out of pills I don't appreciate that I am taking my business elsewhere there's a lot of complaints about this place they need to get their stuff together otherwise they can get sued have a nice day
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September 2021 by K. B.
We have used this RA for about 8 years. I have seen a big change in the last year. Maybe it is COVID related. The seem to be very short staffed. I use online for renewal or my doc sends in new ones. The time for pickup has become unacceptable. I put in a routine refill request online 5 days ago & it is not yet ready. I believe the workers are doing the best they can with the amount of people they have to serve. With the idea of finding a new pharmacy, I read local yelp reviews. It seems like most of the local pharmacies have the same reviews regarding wait times.
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September 2021 by Kristin A.
I don't think I've ever had a smooth interaction here. The people working there are fine for the most part, but with how short staffed they are, it's always chaotic.
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June 2021 by Lance T.
So often, I am told that my prescription will be ready at a specific time, only to get there have to come back later.
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June 2021 by Dillan M.
Horrible.. horrible... horrible... I waited an hour in my car for a refill of my medication, which I thought was being refilled.. (the lady even asked me for my cell phone number to keep me Updated) after over an hour of no text or call I walk in and was told that I was a day too early to refill... thanks for wasting my time. I'll never come here again.
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March 2021 by Teri G.
Signed up online for time slots to receive COVID vaccine at the Rite Aid on the corner of Canyon Road and 112th. We arrived and were courteously greeted at the door by an employee who promptly directed us to the vaccine area. Another employee pleasantly guided us through the paperwork process before sending us on to the pharmacy. Once again, a friendly employee, the pharmacist, walked us through the process and administered our vaccine. By now you are probably wondering why the 2 star review. Well, the employees we encountered were all friendly and helpful. However, the store itself was a nightmare. Literally the most filthy establishment I have encountered. I have never been a pharmacy shopper for items such as food, gifts, cleaning supplies, or makeup. After wandering This store for the post vaccine wait time of 15 minutes I will continue to purchase these items elsewhere. The visible dust, dirt, grime, grease, stains, and trash were not just an end of day mess but months or even years of build up. I was in shock that a place could look like this, particularly since we are in the middle of a pandemic with oodles of cleaning protocols. Received our shots against Corona but who knows what else we contracted during our 20 minute excursion of this Rite Aid. Appalled!
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April 2020 by Thomas S.
Always rude at the drive up window. Have had multiple issues with them not having my meds ready for pick up after calling them days ahead of time. This last issue I had I called on Friday to order my meds, the automated system told me they would be ready on Saturday after 2pm. I arrived Sunday morning and the guy at the drive up window, who's always rude, told me they have to order the meds and they weren't ready. I tried to explain that I had called Friday and they were supposed to be ready today and he replied that I had called Saturday and that they weren't ready and just stared at me. I checked my phone records right after and I called on Friday. This yelp review could have been avoided if you just weren't rude and unpleasant every time I come up to your window.