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March 2024 by F S.
You know, I always try my best to make sure I sound my absolute best when I call somewhere I am hoping to find as a place of care for my pet. Unfortunately, whoever answer the phone did not seem to meet my politeness, because I felt like I was being rushed and made to feel like I was wasting her time. I called once and I was told a down payment for the exam would be due, and that was okay. I still wanted to check to see if the first place of care I went to with my cat was open, but it wasn't. So I called back because I wanted to prioritize my cat's health today.
When I had called back, I had inquired about new patients, and I was told yes. So as they were asking me for my name, I had mentioned that I don't think I was on their system as I did not submit anything that will indicate it. The girl on the other end continued to ask me what my name was, and although she said that she needed to create a profile after the fact I had told her I had filled out the form online for new clients. She then proceeds to tell me that I can fill out whatever online after. I would have been more compliant had you mentioned it at the beginning that you were going to do intake.
But the way she said it. It sounded as if my efforts to help was an inconvenience. There was no acknowledgement that I had at least had the foresight to fill out what was needed of me. On top of that how are you going to ask me for my name and not the spelling. That's how people with cultural name get their name mixed up, because whoever is creating the initial contact feels that the spelling of MY name is what they think the pronunciation of it is. Do you know how tedious and annoying it is to have to call back because our names are incorrect?
I couldn't help but feel belittled and offended about the way this receptionist handled my intake was completely a detachment and the opposite of all these rave reviews I read on google. I'm very disappointed because honest, I was looking forward to bringing Shuna over. But like everywhere else we had went to, the front lines of the operations and the care work that goes behind the actual care and after care is nonexistent. You're not talking to your friend or your sibling, you're talking to an adult that was looking for a safe space for the both of us.
I would suggest that the owner or the boss do some internal training on the importance of a friendly approach, mindfulness. as well as etiquette. You should also consider taking some diversity training so you can find value in what's behind a name. It's a shame. If the receptionist cannot implement care with community., then what makes you think I'll trust my cat there?
hmph
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September 2023 by Liinda M
Dr Kate took great care of my first dogs until the time came to send them to the Rainbow Bridge. Then she helped us make their passing easy (for the dogs) when that time came. It was hell for us, but she was so wonderful and comforting. Now we have a new "kid", and never gave a thought of taking Gracie Mae to anyone else. She is still a lovely, caring person.
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March 2023 by Kelly Oleary
Great group of people here,Shopped around for my kittens spay.Good median price. Great service
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October 2020 by Nemo
Outstanding as always.
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October 2020 by Cyndi Wetlaufer
We switched to come here because of the receptionist at the other office. They are kind, patient, friendly and compassionate. All of that means something to the person calling, they are our family we are calling about. They've never tried to push additional services, just what they need to stay healthy. Thank you for making us feel cared for.
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December 2019 by Brian Demorest
Outstanding as always.
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November 2019 by Cyndi Patten
We switched to come here because of the receptionist at the other office. They are kind, patient, friendly and compassionate. All of that means something to the person calling, they are our family we are calling about. They've never tried to push additional services, just what they need to stay healthy. Thank you for making us feel cared for.
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October 2019 by Michael Davis
Great place to take your pet!!
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October 2019 by Carolyn Reding
They are very good at what they do and we love the techs and doctors and services, so with that being said they are constantly busy...booked out a week or so and just running in to pick up medications for pets is not a quick thing. But we've been taking out great Dane there for his whole life, and he'll be 10 in may. Thank you south hill vet!!
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October 2019 by Cheyanne Schaefer
I have been coming to south hill vet for over twenty years and they continue to make me feel like family. From checkups to surgeries and goodbyes, they always explain everything and try to make the process as painless for my fluffy baby and me as possible. I trust all of the staff and appreciate the continuous love and compassion they give each day.
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October 2019 by Marcella Yarnes
They were awesome
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October 2019 by Cindra Bucaria (Rella)
I felt they went above and beyond service the way I was treated here . They really seemed to care about my animal.
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October 2019 by Angel Nanton
Always a pleasure to this hospital.
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October 2019 by Christina Stroberger
Love the one on one! Great service! Our new vet for our pets! ðŸˆðŸ•
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September 2019 by Amy MacDonald
I have been taking my animals to this clinic/hospital since I was a child. Even when I went back then, they were sweet to me since I was fascinated by the veterinary field. As I grew up, I job shadowed and eventually got my first job here. I couldn't say enough about how amazing the doctors here always have been. The doctors here take their jobs seriously and love these animals as they were their own. After I realized I was never going to be able to become a vet, I left the clinic but continued to bring my animals here. I have since gotten married and eventually moved away. My husband and I drive back every year with our animals to bring them here because of how much they all love it. Most animals hate the doctor (as does the majority of people I guess) but all of the staff here have been so wonderful that all my animals love it there. We make the 9 hour drive to come back just to see the trusted doctors that have earned our love and respect.
