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July 2023 by Greg B.
Very shady - avoid this place like the plague. Charged my insurance and also billed me, then sent the bill I shouldn't have owed to collections! These guys are crooks.
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April 2023 by Frank Barone
Humans are inherently social creatures who get emotional value from seeing and interacting with one another. Yet when I call this company, I'm forsed at times to interact with a computer.Research shows that taking away the opportunity for this kind of connection can undermine service performance. Service can be emotional,technology cannot.We should always prefer having people help solve our connection problems.Less work for employees often means more work for customers. Stop forcing people to learn how to interact with your computer trash!There are many opportunities to create technologies that support employees’ efforts to create value for customer service. Robots can't do this.Technology should help craft an environment that enables employees to excel comfortably, without stress or angst, while not hindering the interaction as robots do.Corperations should engage customers in ways that won’t make humans cringe or feel obligated to respond to robots imatating humans.Robot phone machines are likely to make the service feel unnatural, less human.When people feel anxious, it’s human nature to turn to others for help. They shouldn't be forced to converse with or interact with a robot.This type of behavior is quite common. Yet many companies in high-anxiety settings – like financial services and healthcare – are funneling nervous customers to self-service technologies (“SSTs”) – kiosks, websites, and smartphone apps – isolating them at the precise moment when they’re most keen for connection. It is clear that these technologies are less expensive to offer than human support. But what’s less clear is the toll these self-service interactions may take on customers.It is exacerbating customer anxiety and doing long-term damage to service relationships. PLEASE STOP USING SUCH UNGODLY DEVICES TO INTERACT WITH PEOPLE.
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February 2023 by Steven M.
When Oly-Health became or went to Sound Oxygen for parts and CPAP supplies it became a nightmare. ZERO customer service, the people that call fail to identify themselves or speak clear coherent English over the phone, so no I will not give out personal information. Their go to is "WE Will cancel your order." Ask to speak to a supervisor, nope, they are never available and never return a call. This has happened several times, I never spoke to a supervisor. In the old days at Oly-Health I went to my local place and was handed all my stuff by friendly kind people. Not anymore. I need to find a new CPAP supplier other than Oly-Health who uses this horrible company known as Sound Oxygen Service.
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February 2023 by Mark M.
Horrendous service. Gives new meaning to the word "incompetent". I have never dealt with a company that was as out of it's element as Sound Oxygen Service. Are you really in the business of selling CPAP supplies? How infuriating to discover that the customer service reps have no experience nor knowledge of the products they sell, and have zero interpersonal skills. My rep decided it was time to get aggressive with me on the phone because she couldn't answer my questions. Perhaps they might consider training these people, and maybe recruiting from the "Himmler School of Charm" was not the best choice.
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January 2023 by Lisa P.
This review is for Laura, the sleep specialist that helped me at the Sound Oxygen location 309 49th St NE Auburn, WA. Laura set my mom up with a new CPAP machine. She is very knowledgeable, very caring and she asked the right questions to fit my mom with the correct mask. She is an expert in her field! I'm so thankful for Laura's expertise and attention to detail!
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January 2023 by Second String X.
This company is a nightmare, it's a shell game, what's under this shell? Guess what's in my hand? Zero integrity and zero transparency. The folks working in the physical office are helpful, kind and considerate but they're ability to solve issues is limited by the nightmare they work for. The constant harassment from their "agents" telling me I need to buy more equipment that I don't need. Over charging, random charges, hard to reach customer service, and few acceptable answers. Questions about my CPAP usage constantly. I finally gave them their equipment back. Capitalism sucks, these people are awful. This is a necessary service that needs to be state sponsored and taken out of the hands of these vultures.
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November 2022 by Randy Hellmann
55 min wait time on the phone. I also dod a call back option, no call back that day.
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November 2022 by Dawne Swanson
So disappointing. Long wait to get an appointment for my brand new CPAP. Person who helped was inconvenienced by me and my questions, but this was all new to me. Nasal pillow recommended for me but I sleep with my mouth open. Made no sense, and didn't work. She had said within 90 days can come back and try another mask. Long wait for next appointment. Person annoyed by me, didn't want mask back, gave me another and billed me for it. That was a surprise. Still not a good fit so called the 800# and they sent me a mask, said no charge but I'm not sure yet. Took forever but finally received so I'll try it. Meantime I looked online and the purchases I have made are marked up about 30% so I need to see what I can return for full refund within my 90 days and buy it all elsewhere. I don't recommend this company.
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August 2022 by Richard Rosing
Do not use this company! I’ve never experienced worse customer service. They won’t give you their local number. You have to call the 800 number. No one at the 800 number can help you. They promise you that someone from the local office will call you and they never do.
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July 2022 by John C.
They don't deserve any stars but you have to give one to post. Totally inept company. Gets most things wrong. I paid them and they credited my payment to the wrong account and sent me to collection. I am unable to correct this. Called, emailed and sent documentation over 3 months and got zero replies. There is more ,but not worth more of my wasted time and money. Switching as soon as I can get my dr to do so.
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May 2022 by Max L.
Insane amount of stress dealing with the billing department. Tons of back and forth, failures to follow up. When you are already struggling with health issues, this is the last thing that is needed.
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April 2022 by Noah B.
Sound Oxygen is truly the worst. They over-charge and under-deliver. The past two times I've ordered a mask from them, they've shipped me one nasal pillow and the short attachment tube but not the rest of the mask. However, they've charged me full price each time for the mask. I will never order from them again.
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April 2022 by Tammy McCabe
Find another company to use. This company uses deceptive practices!
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February 2022 by Mark P.
I'll let you know how the service is when they decide to pick up their phone.
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August 2021 by Lisa D.
I ordered supplies over a year ago and told them my insurance information. They billed my old insurance several times (about 6+ months) before I finally got them to understand that it was not my insurance and they already had the correct information for my new insurance. Fast forward to now and I get a bill saying it is being sent to collections because they can't figure out how to bill my insurance so they can cover it. I have tried every time I have gotten a bill and even between bills to make sure that it goes through but nothing has worked. If it was not for this inability to bill the correct insurance, which I know they actually contacted at one point because they gave me the exact amount of what I still owed out of pocket, I would probably continue with them, but they are not worth it.
