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April 2024 by Brett Pearce
Very very kind manager I would always rent a storage here.
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April 2024 by The Bull and Lamb
Brandi did a awesome job .
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March 2024 by Steven Wicklander
Smart stop is very awesome! I refer everybody here!
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March 2024 by Dixie Shaw
Brandie was knowledgeable, polite and friendly. Thank you Brandie
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March 2024 by Shannon Bradburn
Marty was super kind and helpful at Puyallup place!
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March 2024 by Cardie Sweat
Pretty good place for storage and they had good customers service.
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March 2024 by Raymond mckinney
Very awesome and helpful - just a great experience
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November 2023 by Grace Chapek
Brandie was so helpful and kind while getting me checked into my unit. Would recommend renting here. Thanks again!
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November 2023 by Lisa Fox
Wonderful service here! The lady at the front desk was very friendly and understanding of my situation and helped me no problem ?
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October 2023 by Dinnie “kawaiibabby” Nathalia
Brandie its such a big help and nice to help my moving situation. She is knowledgeable enough and make sure I got everything I needed before moving in. To bad storage hours is not long enough since I work late everyday. Hopefully will do extended hours in the future. Thank you !!
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October 2023 by Sharon Merkle
I have had stuff stored here for years. The price seems to go up every 6 months. When I went this time, the staff member that I worked with totally was not listening to what I was saying. I think the fact that u can't get through the gate after they close is not right. Because of the hours that people keep because of work as they need to get in to their stuff when it's convenient for them.
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September 2023 by Krystal Harper
I knew about this place since my dad use to have a storage unit there a year ago when they started making changes to gate hours and setting up camera's. My experience with Suzee was great! I was online reserving a unit needed for an immediate move in and she called me once she saw the reservation and was very helpful. I went over and got the locks on the unit switched and signed paperwork and we were good to go as efficiently as possible. I am hoping to see great customer service and look forward to working with the facility since we have a long term rental situation not knowing our next move into a new place.
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September 2023 by Liberty Joy
I am not normally someone to come on and leave a review- let alone a negative one (you might be confused because this is a 5 star review, keep reading..)First let me say why this is a 5 star review. Jonathan in the office was an absolute pleasure! He was nice, happy, knowledgeable, didn’t go out of his way to make me feel like an idiot… he helped me get my bill paid and set me up with auto pay.. just did a fantastic job at doing his job!My adventure over the last week with smart stop self storage goes like this. On Monday I tried calling in to pay my bill. Never got through to anyone. On Tuesday same thing. Today, Wednesday I call in and after about 10 minutes on hold I get connected with Stacy in the call center.Now Stacy is the reason for this review- and the reason this is a BAD review! I tell her that I would like to pay my bill, she tells me she doesn’t have the authority to help me (her reason made sense) so I asked if there was anything else that could be done and she said she could transfer me. I said yes please. Then waited on hold for 12 minutes, then got disconnected… so I called back and immediately got Stacy again. (I’m thinking “Yayy she’ll know my problem and transfer me right away”) I have NEVER encountered someone that was so power hungry and in NEED of inflicting how in charge of a situation she was! (If I could play the call back for y’all I would..)The moral of my story is if you store with smart stop and you get Stacy in the call center, Hang up. and just call back your store directly. If you store in Puyallup hopefully you get Jonathan!!
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September 2023 by Sabrina Hansen
Find it vary rude that I pay 250 a month and they suspended my code to get into my unit. They will not answer the phone or call me back. I am done with this place. They don't even tell you that the storage rent is going up. I would not recommend this place to anyone.
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September 2023 by Isabel Iraheta
I decided to get a storage unit spur of the moment and found this place to be the closest to my house. I walked in and was greeted by Dave who is the new owner. He is so kind, patient, professional, and efficient! Also provides the best prices! Highly recommend this place if you’re looking to have some extra space for you belongings.
