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March 2024 by Suzan Stone
Your online app is faulty, it will not allow signatures to complete my order.Lousy Application, reported it several times and ? nothing was addressed, still broken ?.
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February 2024 by Kevan Carter
I’d like to recognize Brianna. She works upfront at the checkout counter. Her customer service skills are rare and exemplary! I hope mgt. realizes what a valuable asset she us to the organization.
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February 2024 by Patricia “Elena” Davila
I called to ask a simple question about the Valentine’s Day cards in store and was cut off and hung up on not just once, but TWICE by Stephanie. Very rude Customer Service. Nope I’ll take my service elsewhere.
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December 2023 by Floreen Kim
Associates at Rite Aid were professional, friendly, and empathic toward my situation. I went to the store for a few things and ended up staying longer than usual due to my vehicle situation. The weather was chilly, and I preferred to stay inside the store and explain to the staff. They were empathic and let me stay inside the store. Of course, the event happened and ended within business hours. Nowadays, it is hard to trust anyone due to customers' uncharacteristic behaviors and may result in unsavory results. Overall, I was grateful.Thank you, Rite Aid staff!
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December 2023 by G Goodfellow
This is the 3rd rite aid we've used and it's amazing! Anytime there is a problem they explain exactly what I need to do, either with doctors office or insurance to get it corrected. If they can fix it, they do. I managed multiple medications for 3 family members.I noticed that some of the negative reviews are very specific issues or people not understanding how commercial pharmacies work.My only complaint is the app could be WAY more user friendly.
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November 2023 by Dave Emery
I love my local Rite Aid. I hope it makes it past the cuts, we need that store! Friendly staff and super clean store.
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October 2023 by La Storm
Just had a terrible experience at the pharmacy drive through. I had prepaid for a prescription, but was asked to pay again. When I mentioned that I had already paid, a VERY rude woman said I hadn’t (even though I was looking at my bank statement showing I had). She asked if I wanted to speak to the pharmacist and I said no. My plan was to talk with the pharmacy manager about being forced to pay twice so I rang the button to ask her name and she wouldn’t pick up. Then the pharmacist gets on and he tells me the pharmacy manager is not in and that he will relay what happened. All he knows is what she told him, so I asked for her name and he refused to give it to me. They just lost a family of 6’s business.
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October 2023 by Becky J.
Just had a terrible experience at the pharmacy drive through. I had prepaid for a prescription, but was asked to pay again. When I mentioned that I had already paid, a VERY rude woman said I hadn't (even though I was looking at my bank statement showing I had). She asked if I wanted to speak to the pharmacist and I said no. My plan was to talk with the pharmacy manager about being forced to pay twice so I rang the button to ask her name and she wouldn't pick up. Then the pharmacist gets on and he tells me the pharmacy manager is not in and that he will relay what happened. All he knows is what she told him, so I asked for her name and he refused to give it to me. They just lost a family of 6's business.
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July 2023 by Linda Creasia
Great customer service and knowledgeable staff! Clean store !
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May 2023 by Joanne Barnes
My doctor called in a prescription for allergy eye drops. At the drive through the clerk took my ID and insurance information and said I would be notified by text in about 20 minutes, so I decided to wait in the parking lot. After 30 minutes and no text, I went back through the drive through. Then I was informed that it was for an over the counter medication and my insurance wouldn’t pay for it. Okay, that surprised me but oh well, so I asked how much. Their response was I would have to park, go in the store, and find out for myself. No phone call to alert me and no move to have the drops ready for me any way. Terrible customer service. Needless to say I’ll get the drops elsewhere. It’s a shame since it’s the closest drug store to me. Up your customer service. We’re why you have a job!
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May 2023 by Kat Winthrop
I accidentally broke a Gnome, and a staff member immediately came over to help clean it up. They also ended up being our cashier. Lol he was super helpful and pleasant to talk with. He was friendly. Would recommend going there for any of the typical Rite aid needs. ?
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November 2022 by Tony Hawkes
This pharmacy constantly "doesn't have enough" so they give me a portion of my fill, then fight me when I want to get the rest. I gave them 2 stars instead of 1 because I think the people working there are truly trying to help. Customer service 5, policies and lack of product, 1.
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September 2022 by T Chambers
The Pharmacist Brian on 176th Meridian is THE BEST!!! Thank You Brian for everything you do for your customers ?
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September 2022 by J Roberts
This particular Rite Aide is always very helpful, caring and informative for all of my needs. I always find great prices that beat the big box stores and hopeful employees.
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September 2022 by Trish Bell
Trevor in the Pharmacy is awesome. I needed to fill a prescription for my puppy (UTI) and I only had $11.00. I told him of my predicament and he found the best deal, it came out to $4.17. Trevor was super friendly and caring. GO TO THIS PHARMACY
