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December 2022 by Dalton Linnan
This is the slowest pharmacy I've ever dealt with. Doesn't matter how long you wait to pick up they start filling them when you show up.
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March 2022 by Debi Lucas
They lose faxed over prescriptions. They don't call when prescriptions are ready.
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October 2021 by Carol H.
Rite Aid on Canyon Rd. is the worst pharmacy ever. We've been using them for years and over the last 6 months they've continuously not filled our prescriptions in a timely manner. We've had to go back 4 or 5 times in some cases when we called in everything at once. They also took us off of auto refill for medications we've used for years and had no explanation. They still don't have them right. We have thousands of dollars PER MONTH of medications and will be changing pharmacies after coming home with only half of our meds today and being told to come back tomorrow if we want the rest. We'll get the rest and then take our business to a more reliable company.
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October 2021 by Jry Ben
The staff is very nice \\u0026 helpful. The downside seems to be that the pharmacy seems to be extremely understaffed. Often only 2 staff are there. It usually takes 2-3 days for meds I refill on line to be ready for pick up. I believe that the staff is doing the best they can.
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October 2021 by Kimberly Carrington
I wish I didnt have to give them one star. Nobody should have tto wait a day and a half for a prescription to be filled when your doctor calls it in after a surgery.
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October 2021 by Mickey Knoxx
Great place to buy beer or liquor just not to get an RX filled . Pharmacy staff are rude and extremely unprofessional .
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October 2021 by Curtis V.
I cannot believe I called in last week and they said my medicine is not available until Monday night it will be filled I stayed in line for a half hour waiting for my meds the pharmacist said all we didn't feel bad or four days behind they're putting people in harms way I'm a diabetic and I'm out of pills I don't appreciate that I am taking my business elsewhere there's a lot of complaints about this place they need to get their stuff together otherwise they can get sued have a nice day
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September 2021 by K. B.
We have used this RA for about 8 years. I have seen a big change in the last year. Maybe it is COVID related. The seem to be very short staffed. I use online for renewal or my doc sends in new ones. The time for pickup has become unacceptable. I put in a routine refill request online 5 days ago & it is not yet ready. I believe the workers are doing the best they can with the amount of people they have to serve. With the idea of finding a new pharmacy, I read local yelp reviews. It seems like most of the local pharmacies have the same reviews regarding wait times.
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September 2021 by Kristin A.
I don't think I've ever had a smooth interaction here. The people working there are fine for the most part, but with how short staffed they are, it's always chaotic.
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June 2021 by Lance T.
So often, I am told that my prescription will be ready at a specific time, only to get there have to come back later.
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June 2021 by Dillan M.
Horrible.. horrible... horrible... I waited an hour in my car for a refill of my medication, which I thought was being refilled.. (the lady even asked me for my cell phone number to keep me Updated) after over an hour of no text or call I walk in and was told that I was a day too early to refill... thanks for wasting my time. I'll never come here again.
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March 2021 by Teri G.
Signed up online for time slots to receive COVID vaccine at the Rite Aid on the corner of Canyon Road and 112th. We arrived and were courteously greeted at the door by an employee who promptly directed us to the vaccine area. Another employee pleasantly guided us through the paperwork process before sending us on to the pharmacy. Once again, a friendly employee, the pharmacist, walked us through the process and administered our vaccine. By now you are probably wondering why the 2 star review. Well, the employees we encountered were all friendly and helpful. However, the store itself was a nightmare. Literally the most filthy establishment I have encountered. I have never been a pharmacy shopper for items such as food, gifts, cleaning supplies, or makeup. After wandering This store for the post vaccine wait time of 15 minutes I will continue to purchase these items elsewhere. The visible dust, dirt, grime, grease, stains, and trash were not just an end of day mess but months or even years of build up. I was in shock that a place could look like this, particularly since we are in the middle of a pandemic with oodles of cleaning protocols. Received our shots against Corona but who knows what else we contracted during our 20 minute excursion of this Rite Aid. Appalled!
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October 2020 by Jon W.
Just dissapointed in the wait time due to lack of employees in pharmacy. Only one person working in pharmacy on a Saturday morning. I was second person in line and supplied my records info to be entered into the system. Person in front of me is still waiting to be entered in system. There are now 7 others in line to add or pick up prescriptions. I've been here for 30 minutes waiting to get a shot, people are frustrated and upset because the debit card reader stopped working. Giving 2 stars only because the pharmacist was trying her best and was very nice to the customers.
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October 2020 by Tracey M.
I'm so sad how bad the service has become at my once favorite pharmacy. I don't think it's related to COVID-19, they were going downhill before that. I don't blame the employees , they are wonderful. I blame whoever is managing the staffing. You are not doing anyone any favors by understaffing your pharmacy. The staff are beyond stressed and prescriptions are frequently not filled on time. You almost have to say you're going to sit and wait for it to get it filled on the same day. I hate to do that to the employees, but if you don't you may not get your meds until the next day or even the day after. Please get your wonderful staff and faithful patrons the help they deserve.
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September 2020 by Kim A.
Picking up a prescription for my disabled sister, I was told it was ready, but the pharmacist just needed to verify it and it would be about 15 minutes because she was doing flu shots for some people. OK, no problem. Pharmacist comes out of the shot room, goes to her counter and starts working away. Problem is, she's very invested in the non-work conversation with her coworker (yes, in spite of the plexiglass divider, those of us waiting can still hear and see you) and apparently can't type and talk at the same time. Another customer walks up to the counter and says he wants a flu shot, and she drops everything to do that, even though there were people (me and two others) waiting first. What I was told would take 15 minutes ended up being 40. To top it off, no apology for the wait and not even a thank you for your business. Good customer service is a dinosaur these days.
