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December 2022 by Anna Dobbins
Best bank i have been a member of.
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December 2022 by Dennis Kupchenko
Very disappointed in customer service
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August 2022 by Paul S.
Circus Anyone? I opened accounts at Red Canoe thinking that this is simple banking business, what can go wrong. I found out what can go wrong recently when I needed a routine thing done, that other credit unions do in about a minute once it gets to the right person. Getting this done at Red Canoe involved about 15 telephone calls, 6-10 people and more than a week. It ended with a manager thinking she might have it resolved but suggesting that problems with systems and her being new to them might cause the need for further discussion in as little as a month. Meanwhile, the first customer rep I previously spoke with had no idea what I was talking about or who to send me to. The second one was grossly rude and hung up on me. Their manager was out, but assured me the problem would be resolved at month end. At month end, it was not resolved. The second manager who took it over did not contact me, and when I called her she dropped my call from the queue. I ended up having to plead with staff, literally, "pretty please with sugar on it", to walk my call into a manager who might actually get it handled, lest I end up stranded in an infinite loop of nonmanagers who have no idea what I'm talking about. This is a con game played by some financial institutions. They call themselves a credit union, so they get your money, which they invest at a higher rate than they pay you for it. Thing is, they are supposed to provide a trained staff of caliber so you get service when you need it. That costs real money, that is, training people and putting processes in place so people know exactly how to help a customer with a specific kind of request. So all such investment is avoided, leading to a lot more more profit for the guys at the top. The joke is on those of us who trusted them. I shudder to think how other seniors I know, whose health is declining more than mine, would fare if they had to run this gauntlet to try to get simple things done with Red Canoe. The Red Canoe executive manager I spoke with won't allow for a friendly separation with me cashing out without penalty. He assured me experiences like this won't happen again, but in an untrained organization it is guaranteed to happen again. His sales pitch and placation are thin veneer covering that he's holding my money hostage until certificate terms run out. He did not share any plans to upgrade his staff's ability to perform. I like a circus on occasion when I'm with kids. I don't like a circus when I'm doing what should be simple banking business. How about you?
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August 2022 by Sandra Kellogg
We love going to the bank it’s really awesome and we always get help when we need it
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June 2022 by Muddasir Mirza
Had the best service in our lifetime. Branch Manager, Vanessa assisted our family to open our 11yr old twins - Student Bank Accounts.She, was so wonderful and amazing by treating them as adults and educating them and they signed there 1st ever documents.We will cherish our experience with her and look forward as new members
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April 2022 by Cheryl Petzoldt
Very friendly and helpful. We always have a good experience there. Would recommend to anyone!
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May 2020 by J
Very rude employee
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October 2019 by Stephanie D.
Very friendly facility with very helpful folks. Been banking here for more than 10 years online. It was a nice change to walk into a brick and mortar building.
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April 2019 by John Jerviss
The staff is always very friendly. They always answer all my questions and handle my account. I would definitely give more stars if I could.
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February 2019 by Aaron Dehaan
I went in to make some changes on my account but after waiting 10 minutes to be helped in an empty bank and being treated very rudely and disrespectfully when I asked how much longer it would be, I closed my whole account. I will never be back. Should seriously retrain every employee in that building on how to be a proper customer service representative.
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August 2018 by Timothy Patterson
Warning! I opened an account here since the branch was nearby and I needed a place for bank services. Very disappointed in customer service. Trying to cash US Savings bonds was a huge hassle, then trying to get a financial Medallion stamp was impossible. Branch won't even post their direct phone line-enjoy the wait on the automated central line. Not worth the hassle.
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October 2017 by C F
Great experience each and every time I go in there. Everyone is friendly and helpful and after a year with this credit union I am very pleased which says something since I am a stickler for courteous service.
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September 2017 by Becky holmquist
Very nice and helpful
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March 2017 by Dave Buckley
horrible customer service the staff was more interested in playing solitaire on the computer than providing help.
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February 2017 by Malcolm Hubbard
Best bank out here !!