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February 2024 by Nancy Clark
Lainey is a wonderful representative with a big smile and great knowledge of her product delivered with customer service.
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February 2024 by Elle Elle
I’m writing this with the understanding that Banter/Piercing Pagoda does not care about their customers nor do they hire their employees based on their customer service skills. With that said, I purchased a necklace for my son for Christmas and bought the protection plan for it. 2 hours after putting the necklace on it broke when my son took a small tumble on the floor. I have been waiting over 3 weeks for a replacement necklace. After calling weekly, when I was told that I would be called by an associate, I decided to return the necklace and get my money back (because I was told week 2 that I could). When I approached the kiosk a girl with red hair and several face piercings who claims to be the assistant manager, sighs really loud, tells the person she’s talking to on her cell phone she has to go, someone just walked up and then slams her phone down and says, “How can I help you?” in an exhausted/you’re bothering me tone. I would like it noted that this is at 10:19am almost 20 minutes after the store opened. Long story short, she tells me because the necklace is broken that I cannot return. I told her that I wanted to speak with a Manager since they could not replace or repair my necklace in a timely manner AND I was told that I could return. She tells me that the person who told me that doesn’t know how to do her job well and that it’s corporate’s fault that they don’t have the necklace in stock. She repeatedly tells me that I can call customer service if I don’t like the return policy. After some back and forth, our exchange starts to get pretty heated (people were staring with concern in their eyes - so embarrassing!!!) and she finally says, “Ma’am, I don’t think you understand, today is not the day,” which felt like a threat to me. I told her that this is not how you speak to a customer and she needs to brush up on her management skills if she thinks it is. She then proceeds to burst through the kiosk door and storm away. She says, “if you’re going to be disrespectful then I won’t help you.” I told her that’s fine and I stood there and called customer service. She returns shortly after with mall security, laughing and asked me to “Move away from her kiosk.” She thought it was pretty funny that I was asked to leave. I didn’t leave because I wanted to get her name first. I never got it but by the look of other reviews here and words from an employee in an adjacent store….she’s pretty popular for these antics. In fact, I got her manager and district manager’s info and told her I would be reporting her. She laughed and told me to go ahead. I told her she needs to be written up for how bad of a representative she was of the company and for talking crap about them to a customer. She laughed and told me that wouldn’t happen. And she’s right, as I read the reviews for the Puyallup store, she is referenced several times over the last few months and she still has a job. Wow just wow! Great job to her managers Maricela - store manager and district manger -Stephanie rodan for allowing someone who cannot manage people, stress or to be human and kind run this location into the ground. If this is how they treat customers, I will make sure to spread the word to anyone that will listen so they will never make a purchase from this company.
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January 2024 by Preet Garcha
The associate 13576140 was rude and unprofessional. She was annoyed because I had gift cards and kept making comments about it because she had to enter them in. I asked her politely to give my gift card back because I had online orders coming on that card, she got so irritated that she is supposed to keep the gift card with $0. When I asked her to check different sizes on couple of the rings instead of checking she just said I don't think they come in different sizes but you can check online. I guess she just wanted to be on her phone instead of helping customers. I spent about $100 but with her negative behavior I wanted to walk away so bad. Very unprofessional and judgmental lady.
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January 2024 by doomguy296
The lady with blue hair was extremely rude and unprofessional. When I changed my mind and didn’t want the warranty on my items she got extremely rude and snarky. I asked politely while checking out if they had gift bags and she yelled at me exclaiming if I would rather carry it out without a bag. Very disappointed. She needs to be fired.
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November 2023 by niki Avila
Got my cartilage pierced here last year. Girl who did it told me to get the warranty and that it will cover my piercing if it gets infected or closes. I called because both happened. They told me they no longer do cartilage piercings and I'd have to go to the Tacoma Mall to get it redone. Called there and they told me the warranty basically covers nothin and I'd have to pay full price again to get it redone. Your employees should stop lying to get people to buy warranties when they don't cover anything she said.
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November 2023 by Monica Mcgaskin
Lainey I love this lady she has made my year and made my husband so happy with his gift she has the best customer service and she explained everything so well for me and what I was spending she is detailed with her work and saved my marriage cause I wanted to get wedding band cut but changed my whole thinking from making a big mistake I love you Lainey...it feels good to have someone like Lainey to jus care and take few minutes to give back to the community I love you Lady ?❤️
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November 2023 by Google user
Got my cartilage pierced here last year. Girl who did it told me to get the warranty and that it will cover my piercing if it gets infected or closes. I called because both happened. They told me they no longer do cartilage piercings and I'd have to go to the Tacoma Mall to get it redone. Called there and they told me the warranty basically covers nothin and I'd have to pay full price again to get it redone. Your employees should stop lying to get people to buy warranties when they don't cover anything she said.
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August 2023 by Teri Clark
Stopped by the Puyallup location on Thursday, July 28th 2023. The girl working was rude, snotty and put out by having a customer. I have shopped your company for many years, I buy almostall of my sterling from your company. I asked her if she had sterling daith earrings and she took me to stainless, which is fine. I asked her if there was a reason for body jewlery being mostly found in stainless rather than sterling (because I saw she had many facial piercings) and she actually laughed like I was stupid, like a "mean girl" and said "I don't know I don't buy the product for out store." That's not at all what I meant but she was so put out that she was not paying attention to what I was actually talking about. I wouldn't usually complain but she is not good for your business. I have always had great experiences at your Kiosk but this was the extreme opposite. I felt very degraded,
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June 2023 by Maysh
Bad customer service. Workers with attitude. My 14k gold earings from here itches like silver my ears all swollen.
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February 2023 by Royce Watkins
DO NOT come for cartilageAt first glance they seem to know what they're doing if your inexperienced. When i got my ears pierced for helix she was really nice but used an ear gun and regular lobe earrings for it. Nor did they offer the correct earring for my cartilage. Eventually 4 days later we could not get it off at all without excruciating pain. After going to a body piercing shop we learned that the earring did not provide enough room for swelling or healing; we got it properly done but for an extra 100 bucks. But if your looking for a cheap lobe piercing this is the place to go but definitely would not recommend for any cartilage. Rather go to an experienced body shop even if they might be more expensive it will save time, money, and pain.
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January 2023 by Teez Hooshan
The lady is very rude, Makaval didn't take care of the baby, the ear is infected and she didn't take care and help. Saying it is company policy! It was not company policy when you did it first and now when it becomes worst it becomes policy.
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January 2023 by Jacki Christensen
Thank you Makayla for the wonderful experience today. Top notch service.
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December 2022 by Miguel Gallegos
Decent deals at times. Love my rope chains from here. Always get compliments on how shiny they are.
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December 2022 by Bill Hollibaugh
The lady there yesterday afternoon was very rude. I was going to buy bracelets but her attitude was too much to deal with.
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September 2022 by Mary Ruff
Wanted to get a nose piercing but they didn't have the right tools needed. They referred me to another place in the mall that could do it. That was fine. But my first impression of them was rude and dismissive from the one female that was training another female. The one being trained was nice but the other one was rude.
