-
July 2024 by Randy Simms
It was good. The people were nice and friendly and knowledgeable which you don't find that an auto parts store is anymore..
-
July 2024 by David Vacknitz
Quick service
-
July 2024 by Give me my account back No
Always great super helpful and respectful to everyone
-
July 2024 by Lori HOLMAN
Picked up a new gas cap for my car. Very friendly and helpful.
-
February 2024 by sukhchain sammi
very good service and good staff members
-
February 2024 by sam taylor
Call ahead, know what you need and they will get it and tell you when to pick it up.
-
February 2024 by Chrystal Stellar
We had multiple issues with our van and had to work on it in the O’Reilly parking lot. While we were working on everything, Christa, Scot, Dezz, and a few others were an amazing help. They were very knowledgeable, kind, and helped us get done as quickly as possible.
-
February 2024 by Benjamin Hodge
I called around to a few places looking for the best deal for a new battery for my car. I could have saved maybe 20 bucks going to another location but the lady who answered the phone, Christa, was knowledgeable and helpful enough in helping me figure out what I needed and offered to test not just my battery but also my other electrical components like alternator to make sure there weren't more problems. I decided to go with O'Reilly and I was pleased that they saved in the system that I'm a veteran and so I didn't have to dig out my VA card for the military discount, which was nice. Christa was very helpful and patient with me and pulled out all the various tools that I needed to swap the batteries in the parking lot. All around a very good experience and I feel accomplished for having taken care of my battery issue myself, with help from the staff here.
-
December 2023 by kim sandberg
Collin and Jordan, especially Collin were so helpful. My alternator went out in the O'Reilly parking lot and they took out the battery to charge it so I could drive it to my mechanic. They we're helpful and let me hang out for a couple hours in the store and chatted when they had time. Answered my questions, etc.
-
December 2023 by Jonny Auto
Always a good experience
-
September 2023 by Tye Wilcox
Radical!
-
August 2023 by Debra Calahan
My husband called first and then went to buy a steering wheel lock, really helpful customer service
-
August 2023 by Kimberly Utikal
Puyallup store the best
-
August 2023 by Zac Spencer
Sells guy was awesome!!
-
July 2023 by Anna Smith
I went in to make a return today and in short Scott and Ethan have INTENSE attitudes. As a young woman, going into an automotive store is intimidating as it is but to have two older gentleman have such aggressive an intense attitudes towards me was extremely unnecessary and made the whole situation very frustrating. I bought a new GAS CAP from two kind and prudently helpful men named Collin and Jordan and they were nice enough to go the extra mile and clear the codes on my car and say if it wasn’t the reason my check engine light came back on then I could come back within the return time and get a refund. First I go in explaining to two older gentleman named Ethan and Scott that I had just bought this gas cap and was told I could get a refund if it wasn’t the problem with my car, Ethan and Scott asked if I had my receipt I told them I did not and Ethan immediately interrupted me and refused any help at all. Although Scott was inclined enough to ask if I used my phone # when I bought the item they both made me feel like I was the biggest inconvenience to them in an otherwise empty store. (I did use my phone # when I bought it so they huffed and brought it up on the computer and told me to hand them the box) I explained to them multiple times that the new one I bought was currently still on my car and I wanted to swing in and see if a refund was still possible before I put the old one back on and brought the new one back in bc again when I bought it I was told if it wasn’t the problem I could return it in a timely manner. I don’t know if they didn’t hear me right or what but after they had opened the box Ethan especially had a condescending tone with me, he mansplaned to me that “if you want your money we need the one we sold you” I said “right, as I just said it is still on my car.” With such condescending tones I felt defensive and defeated and caught myself thinking just leave and go somewhere else. I go to grab the new gas cap I bought and I parked right outside the doors so they could see me take the new gas cap off my car and put the old one back on, Scott came busting through the door and yelled at me that I couldn’t return it if it was used, mind you it had only been on there ONE day, I said okay not a big deal. I completely understand companies having certain policies and if I had just been misinformed then that was that but I was not causing a fuss about it at all but the arrogance and condescending attitude these two had with me was uncalled for and unappreciated. Scott ushered me inside and said he’d give me a refund but I told him it’s not necessary if it was a problem or caused them more trouble then necessary but they gave me the refund anyway giving me dirty looks and no instruction on when the money would come back to me, bc I know it’s not always instant but I was just inclined to think they gave me the refund as a way to shut me up and get me out of the facility. All in all I got my refund but if I had known I was going to be made out as an idiot and an inconvenience I wouldn’t have even bothered going in. I hope this review reaches the right audience who can take appropriate action but I will not be doing business with anyone at this location but Jordan and Collin.
